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The San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. It provides water and wastewater services to more than 2 million people in the San Antonio region, covering Bexar County and parts of Medina and Atascosa counties. SAWS is recognized as a national leader in water management, conservation, and innovation, focusing on ensuring a sustainable and affordable water future for the community. Their services include water supply, treatment, distribution, wastewater collection and treatment, and recycled water distribution for non-potable uses.
Serves as the central hub for SAWS' administrative, operational planning, customer service leadership, engineering, and strategic decision-making processes.
The headquarters campus often features demonstration gardens showcasing water-wise landscaping and educational displays about water conservation and resources. It is designed to be accessible to the public for bill payments and customer service inquiries.
As a public utility, the work culture at SAWS emphasizes public service, reliability, environmental stewardship, and innovation in water management. Employees are often mission-driven, focusing on community impact and sustainability.
The headquarters is crucial for managing the essential water and wastewater infrastructure for one of the largest cities in the United States, directly impacting public health, environmental quality, and economic development in the region.
As a regional public utility, San Antonio Water System's direct operational presence is concentrated within its service area in and around San Antonio, Texas. It does not have international offices. However, SAWS is recognized globally as a leader in water conservation, desalination, and aquifer storage and recovery. Its experts often participate in international conferences, share best practices, and collaborate with water utilities worldwide on innovative water management strategies. Their pioneering efforts in water resource diversification serve as a model for arid and semi-arid regions globally.
2800 U.S. Hwy 281 North
San Antonio
TX
USA
Address: Las Palmas Customer Service Center, 803 Castroville Rd #406, San Antonio, TX 78237
Offers convenient access to SAWS services for customers in specific geographic areas, reducing travel time to the main headquarters.
Address: Comerica Building - Eastside Customer Service Center, 403 S. W.W. White Rd., San Antonio, TX 78220 (Note: This location may have changed or may be temporarily closed, verify on SAWS website)
Enhances customer service accessibility and engagement within distinct communities of San Antonio.
Address: Multiple Water Recycling Centers & Treatment Plants (e.g., Dos Rios Water Recycling Center, Leon Creek Water Recycling Center)
Essential infrastructure for maintaining public health, environmental protection, and providing a drought-proof water source through water recycling.
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As of April 2025, San Antonio Water System' leadership includes:
San Antonio Water System has been backed by several prominent investors over the years, including:
As of late 2023/early 2024, there have been no major, publicly announced widespread changes at the highest executive levels (President/CEO, COO, CFO). Leadership has shown stability. Minor shuffles or VP-level changes might occur but are not always broadly publicized.
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San Antonio Water System (SAWS) primarily uses an email format combining the first initial and last name of the employee. This is a common format for public sector and large organizations.
[first_initial][last_name]@saws.org
Format
rpuente@saws.org
Example
80%
Success rate
KSAT.com • May 15, 2024
SAWS is set to start a significant infrastructure project in the Dignowity Hill neighborhood, replacing a cast iron water main that has been in service for a century. This upgrade aims to enhance water service reliability and prevent future water main breaks in the historic area....more
San Antonio Report • April 10, 2024
Following improvements in the Edwards Aquifer levels due to recent rains, the San Antonio Water System has lifted Stage 2 watering restrictions, returning to year-round rules. Residents are still encouraged to conserve water....more
SAWS News Releases • February 1, 2024
San Antonio Water System (SAWS) has been recognized as a ‘Leading Utility of the World’ (LUOW), an honor bestowed by a network of the world’s most forward-thinking water and wastewater utilities. This marks the second time SAWS has received this distinction for its innovation and performance....more
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