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Samanage was a leading provider of cloud-based IT service management (ITSM) and IT asset management (ITAM) software, designed to help organizations of all sizes manage their IT services and assets more efficiently. Founded in 2007, Samanage offered a user-friendly, multi-tenant platform that streamlined service desk operations, automated workflows, and provided visibility into IT infrastructure. In April 2019, Samanage was acquired by SolarWinds for $350 million and was subsequently rebranded as SolarWinds Service Desk, integrating its capabilities into SolarWinds' broader portfolio of IT management solutions. As Samanage, the company focused on delivering intuitive solutions to improve employee service experience and IT operational efficiency.
Served as the central hub for Samanage's global operations, including sales, marketing, customer support, and administrative functions, particularly for the North American market.
The Morrisville office was situated in a modern business park within the Research Triangle Park area, known for fostering tech innovation and collaboration. Specific architectural details are not widely publicized.
Samanage was known for a dynamic, customer-focused, and innovative work culture. It emphasized collaboration, agility, and a fast-paced environment typical of a growing SaaS company aiming for high customer satisfaction.
The North Carolina headquarters was pivotal for Samanage's growth and expansion in the lucrative North American market and coordinated its global customer-facing operations. Its location provided access to a strong tech talent pool.
Prior to its acquisition by SolarWinds, Samanage operated with a global footprint, delivering its cloud-based ITSM solutions to customers across North America, Europe, Asia-Pacific, and other regions. Its SaaS delivery model facilitated worldwide accessibility. Key functions supported globally included distributed sales teams, international customer support (often with regional language capabilities), and product development driven by its R&D center in Israel and U.S. operations.
2000 Aerial Center Parkway, Suite 112
Morrisville
North Carolina
USA
Address: Key R&D facility in Netanya; specific street address not widely publicized for this international R&D office.
Drove the core product development and engineering for Samanage's ITSM and ITAM solutions, leveraging Israel's renowned high-tech ecosystem and engineering talent.
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As of April 2025, Samanage' leadership includes:
Samanage has been backed by several prominent investors over the years, including:
Samanage was acquired by SolarWinds in April 2019 and has since been integrated as SolarWinds Service Desk. Consequently, there have been no executive hires or exits for 'Samanage' as an independent entity in the last 12 months. Leadership changes primarily occurred around the acquisition period.
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Historically, Samanage likely utilized common corporate email address formats. As Samanage was acquired in 2019 and its domain (samanage.com) now redirects to SolarWinds, email addresses using the @samanage.com domain are no longer in active use for the former standalone company.
[first].[last]@samanage.com or [first_initial][last]@samanage.com
Format
john.doe@samanage.com
Example
0%
Success rate
TechCrunch • April 11, 2019
SolarWinds announced its acquisition of Samanage, a cloud-based IT service desk and asset management provider, for $350 million. The acquisition aimed to expand SolarWinds' IT Operations Management portfolio with robust ITSM capabilities, subsequently rebranding Samanage as SolarWinds Service Desk....more
PR Newswire • January 31, 2018
Samanage announced it secured $30 million in a growth equity funding round led by new investor Morgan Stanley Expansion Capital, with participation from existing investors Salesforce Ventures, Viola Ventures, and Marker LLC. The funding was aimed at accelerating product innovation and global market expansion for its enterprise service management solutions....more
Samanage Blog (archived) • February 27, 2017
Samanage announced its inclusion in Gartner's 2017 Magic Quadrant for IT Service Support Management (ITSSM) Tools for the third year in a row, highlighting its continued presence and recognition in the ITSM market for its cloud-based solution....more
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