Reverb.com is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments and gear. Launched in 2013, Reverb has become a vibrant community for musicians, collectors, and music lovers worldwide. It connects millions of people to the perfect piece of gear, offering a platform for individuals, shops, and manufacturers to reach a global audience. Reverb provides tools like price guides, product reviews, and expert content to help users make informed decisions. In 2019, Reverb was acquired by Etsy, Inc., further expanding its reach and resources while maintaining its focus on the music gear community.
Hub for Reverb's dedicated marketplace operations, including engineering, product, marketing, and customer support for musical instruments and gear.
Known for its music-centric office design, often featuring musical instruments, jam spaces, and an open, collaborative environment reflecting its community.
Passionate about music and technology, fostering a collaborative, innovative, and musician-friendly environment. Many employees are musicians themselves, contributing to a strong community feel and customer understanding.
Birthplace of Reverb.com and remains a vital center for its specialized operations and unique culture within the Etsy portfolio, maintaining its deep connection to the music community.
Reverb.com operates as a global marketplace, connecting buyers and sellers of musical instruments and gear across numerous countries. Supported by Etsy's international infrastructure, Reverb provides localized experiences, customer support in multiple languages, and international shipping solutions. Key functions supported globally include marketplace operations, seller and buyer support, marketing and localization, and payment processing to facilitate transactions worldwide for the music community.
Historically, a key Chicago office was at 3345 N Lincoln Ave. Current operations are within Chicago.
Chicago
Illinois
USA
Address: Integrated within Etsy's European office network; historically Reverb maintained a dedicated office in Amsterdam.
To cater to the growing community of musicians and gear sellers/buyers in Europe, providing localized support and fostering market growth within the region.
Address: Supported through Etsy's regional presence; historically Reverb had a dedicated team focused on the Japanese market.
To engage with Japan's vibrant music scene and its significant market for both new and vintage musical instruments, tailoring Reverb's services to local needs and opportunities.
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As of April 2025, Reverb' leadership includes:
Reverb has been backed by several prominent investors over the years, including:
Reverb.com's leadership saw a CEO appointment in early 2023. Later in the year, parent company Etsy announced that its COO, Raina Moskowitz, would assume direct oversight of Reverb, leading to a change in the CEO role at Reverb.
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Reverb.com primarily utilizes employee email addresses with the @reverb.com domain. While individual patterns can vary, common formats are based on the employee's first name or a combination of their first and last name. For customer support or general inquiries, specific departmental emails like support@reverb.com are used.
Common formats include [first]@reverb.com (e.g., jane@reverb.com) and [first].[last]@reverb.com (e.g., jane.doe@reverb.com).
Format
david@reverb.com
Example
75%
Success rate
Etsy, Inc. Investor Relations • November 1, 2023
Etsy, Inc. released its Q3 2023 financial results, which included performance details for its Reverb marketplace. Concurrently, Etsy announced that its Chief Operating Officer, Raina Moskowitz, would assume oversight of Reverb, with Reverb's existing leadership team reporting to her, aiming to drive growth and improve buyer experience....more
Etsy, Inc. Investor Relations • February 21, 2024
Etsy's Q4 2023 earnings report provided an update on Reverb's Gross Merchandise Sales (GMS) and outlined strategic priorities. The company discussed strategies for Reverb focusing on its core offerings for high-value musical instruments and gear, and enhancing the buyer and seller experience on the platform, including investments in international markets and seller tools....more
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