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ReturnGO is a comprehensive post-purchase experience platform designed to help e-commerce businesses, particularly Shopify merchants, optimize their returns process and transform returns into revenue-generating opportunities. By offering flexible exchange options, store credit, and a seamless customer experience, ReturnGO aims to increase customer lifetime value, reduce refund rates, and improve operational efficiency. Their platform leverages data and automation to provide intelligent recommendations and streamline workflows for merchants worldwide, ultimately aiming to make returns a positive touchpoint in the customer journey.
Serves as the primary center for US operations, including strategic leadership, business development, sales, marketing, and customer success teams.
The headquarters is situated in a central Philadelphia business district, likely within a modern office building like The Bellevue, offering access to a vibrant tech community, professional services, and a diverse talent pool. Facilities would typically include collaborative workspaces and modern amenities.
ReturnGO fosters a dynamic, innovative, and customer-centric work culture, characteristic of a scaling SaaS technology company. There is a strong emphasis on collaboration, agility, problem-solving, and driving growth within the rapidly evolving e-commerce landscape.
Philadelphia provides a robust base for accessing the North American e-commerce market, a rich talent pool from numerous local universities, and a supportive startup ecosystem. Its East Coast location also offers convenient connectivity.
ReturnGO operates as a global SaaS provider, serving e-commerce merchants across numerous countries, including North America, Europe, Australia, and Asia. While its primary physical offices are located in Philadelphia, USA, and Tel Aviv, Israel, its cloud-based platform and remote support capabilities enable it to cater to a worldwide customer base. The company focuses on providing a platform that can be adapted to various international e-commerce needs, integrating with global shipping carriers and payment gateways to support merchants operating in diverse markets.
1701 Walnut St
Philadelphia
PA
USA
Address: Specific street address in Tel Aviv not publicly detailed, typically situated in a technology park or central business area catering to tech companies.
Drives the technological innovation and advancement of the ReturnGO platform, supporting global product development efforts and leveraging Israel's deep pool of engineering, data science, and cybersecurity expertise.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, ReturnGO' leadership includes:
ReturnGO has been backed by several prominent investors over the years, including:
Over the past 12 months, ReturnGO has strategically expanded its executive team, notably with key appointments in marketing and sales, underscoring its focus on accelerating growth and market penetration. There have been no publicly announced major executive departures during this period.
Discover the tools ReturnGO uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
ReturnGO primarily utilizes the email format 'firstname@returngo.com' for its employees. This is a common and straightforward convention in many technology companies, facilitating direct communication. Variations like 'finitiallastname@returngo.com' or 'first.last@returngo.com' might exist but 'firstname@returngo.com' appears to be the most prevalent.
firstname@returngo.com
Format
avi@returngo.com
Example
85%
Success rate
PR Newswire • November 8, 2023
ReturnGO announced the launch of innovative post-purchase upselling features integrated into its returns platform. These tools enable Shopify merchants to present customers with targeted product recommendations and incentives during the return or exchange process, aiming to convert potential refunds into new sales and increase average order value....more
ReturnGO Blog • August 2, 2023
ReturnGO achieved certification as a Shopify Plus App Partner, a designation awarded to apps that meet Shopify's high standards for performance, support, and integration quality. This certification underscores ReturnGO's capability to serve enterprise-level e-commerce businesses on the Shopify Plus platform effectively....more
Cision PRWeb • March 15, 2023
ReturnGO partnered with Gorgias, a leading customer service platform for e-commerce brands. This integration allows customer support teams using Gorgias to access and manage ReturnGO's return and exchange information directly within the Gorgias interface, improving efficiency and customer experience for returns-related inquiries....more
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