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RepairShopR is a comprehensive, all-in-one software platform designed specifically for repair businesses, including computer repair shops, cell phone repair services, and other service-based companies. It offers robust features such as ticketing, invoicing, customer relationship management (CRM), inventory tracking, point of sale (POS), and marketing automation. Acquired by Syncro, RepairShopR aims to streamline workflows, enhance customer communication, and provide actionable business insights to help repair businesses grow and operate more efficiently. It's known for its user-friendly interface and extensive integration capabilities.
Serves as the central coordination point for Syncro's strategic decisions, product development (including RepairShopR), marketing, and global support operations, facilitated through a distributed team model.
As a remote-first company, its 'headquarters' is more a legal and administrative anchor rather than a physical office building. The infrastructure is primarily digital, supporting a global workforce.
Syncro fosters a remote-first work culture that emphasizes flexibility, autonomy, collaboration through digital tools, and a strong focus on customer success and product innovation.
The conceptual headquarters in Seattle is key for Syncro's identity, legal standing, and strategic direction, guiding the growth of its suite of products, including RepairShopR.
RepairShopR, as part of Syncro's offerings, serves a global customer base of repair businesses. While Syncro is headquartered in the USA and operates on a remote-first model, its products and support services are accessible to users worldwide. Sales, customer support, and product development are managed by distributed teams to cater to different regions and time zones, ensuring international reach and service availability for the RepairShopR platform.
Information not publicly available (Remote-First Company)
Seattle
Washington
USA
No additional office locations available.
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As of April 2025, RepairShopR' leadership includes:
RepairShopR has been backed by several prominent investors over the years, including:
Syncro appointed Emily Glass as CEO in February 2023. While this key appointment occurred slightly outside the typical 'last 12 months' window from mid-2024, it represents a significant recent leadership change. Other specific executive movements (hires/exits) within the strict last 12-month period (e.g., mid-2023 to mid-2024) have not been widely publicized. The company has been focused on strategic growth and product innovation under its current leadership team.
Discover the tools RepairShopR uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Syncro, the parent company of RepairShopR, commonly uses email formats such as [first].[last]@syncro.com or [first_initial][last]@syncro.com. These are typical patterns for technology companies.
[first].[last]@syncro.com
Format
emily.glass@syncro.com
Example
85%
Success rate
Syncro Official Blog • June 20, 2023
Syncro announced the launch of Syncro AI, a new suite of artificial intelligence tools integrated into its platform, including RepairShopR. These features are designed to help MSPs and repair businesses automate tasks, improve ticket resolution times, and enhance overall operational efficiency....more
G2 Crowd Reviews • March 5, 2024
Syncro, parent company of RepairShopR, has been consistently recognized as a leader and high performer in multiple categories in G2's seasonal Grid Reports, including RMM and PSA. This highlights strong customer satisfaction and market presence for its suite of tools....more
ChannelE2E • October 17, 2019
SyncroMSP (now Syncro) acquired RepairShopR, a leading platform for repair shops. The acquisition aimed to combine the strengths of both platforms to offer a more comprehensive solution for MSPs and IT service providers that also handle repair services, significantly expanding Syncro's market reach....more
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