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Rapid Response Monitoring Services, Inc. is a premier provider of professional monitoring services for security, fire, medical alert, and IoT devices. Operating highly advanced, redundant monitoring centers, they employ extensively trained specialists to deliver swift, accurate, and dependable alarm signal processing and dispatch services for alarm dealers and their subscribers across North America. Their core mission is to relay critical information to first responders efficiently and provide unparalleled peace of mind to their clients and the communities they serve through cutting-edge technology and exceptional service.
Primary critical event monitoring center, corporate administration, technology development and innovation hub, and central customer and dealer support operations.
State-of-the-art, UL Listed, FM Approved, and bi-directionally redundant monitoring facilities designed for 100% uptime, featuring multiple layers of power, communication, and server redundancies. Advanced security protocols and infrastructure.
A dynamic, high-stakes, and technologically driven environment focused on precision, rapid response, and continuous improvement. Strong emphasis on teamwork, ongoing professional training, and adherence to stringent industry protocols to ensure public safety and client security.
The Syracuse headquarters is the flagship operations center and nerve center for Rapid Response Monitoring. It houses one of their primary, fully redundant monitoring facilities and key corporate functions, crucial for their nationwide service delivery and industry leadership.
Rapid Response Monitoring's primary operational footprint covers North America, serving alarm dealers and their subscribers throughout the United States and Canada. Their services are delivered through their advanced, interconnected monitoring centers in New York and California, ensuring comprehensive coverage and high availability across these regions.
400 West Division Street
Syracuse
New York
United States
Address: 2353 S. PGA Drive, Corona, CA 92882
Serves as a key operational hub for the Western United States, ensuring faster response times for regional clients, providing robust disaster recovery capabilities, and supporting continued growth and load balancing across the company's network.
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As of April 2025, Rapid Response Monitoring' leadership includes:
Rapid Response Monitoring has been backed by several prominent investors over the years, including:
Rapid Response Monitoring has bolstered its executive leadership over the past 12 months with several key internal promotions and new appointments, particularly strengthening its Finance, Human Resources, Training & Development, and Sales & Marketing divisions. These changes underscore a focus on strategic growth and leveraging internal talent. No major executive departures have been publicly announced during this period.
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Rapid Response Monitoring primarily utilizes an email format combining the first initial of an employee's first name with their full last name, followed by '@rrms.com'. While other formats may exist within the organization, this is the most commonly observed and reliable pattern for external communications.
finitiallast@rrms.com
Format
smoore@rrms.com
Example
85%
Success rate
rrms.com Blog • April 23, 2024
Rapid Response is implementing advanced technologies and protocols, including AI-driven analytics and enhanced verification methods, to significantly reduce false alarm dispatches, thereby improving efficiency and relations with emergency services....more
SDM Magazine • April 16, 2024
Rapid Response Monitoring was honored by The Monitoring Association (TMA) with the 2024 Monitoring Center Excellence Award (Enterprise Level), recognizing their unwavering commitment to high standards, innovation, and exceptional performance in alarm monitoring services....more
Rapid Response Monitoring Press Release / Security Industry Publication • February 15, 2024
Rapid Response Monitoring announced the promotion of Robert R. Vezina to Vice President, Finance & Administration. In his new role, Vezina will oversee all financial and administrative functions, contributing to the company's strategic objectives....more
Security Sales & Integration • October 10, 2023
Rapid Response Monitoring announced the promotion of Spencer Moore to Vice President of Sales & Marketing. Moore, who has a significant tenure with the company, will now lead its strategic sales initiatives and marketing efforts to drive further growth....more
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