What Does Raffles Hotels & Resorts Do?

Total employees290000
HeadquartersIssy-les-Moulineaux
Founded1887

Raffles Hotels & Resorts is an iconic brand of luxury hotels and resorts that originated with the opening of Raffles Hotel in Singapore in 1887. Known for its sophisticated blend of local culture, refined service, and timeless elegance, Raffles properties are destinations in themselves, offering unparalleled guest experiences. The brand is part of Accor, a world-leading hospitality group, and operates in prestigious locations worldwide, promising an oasis for the well-travelled. Each hotel is distinguished by its own unique personality, delivering emotional luxury and sincere, graceful service.

Where Is Raffles Hotels & Resorts's Headquarters?

HQ Function

Accor's global headquarters oversees strategic direction, brand management, global operations, finance, marketing, and development for all its brands, including Raffles Hotels & Resorts.

Notable Features:

Accor's 'Heartquarters' is a modern office complex designed to foster collaboration, innovation, and employee well-being. It features open-plan workspaces, various amenities, and sustainable design elements.

Work Culture:

The work culture at Accor's headquarters is dynamic, international, and performance-driven, with a strong emphasis on hospitality excellence, innovation, sustainability, and diversity. It encourages teamwork and professional growth.

HQ Significance:

This central hub is crucial for coordinating Raffles' global strategy, ensuring brand consistency, driving growth in new markets, and maintaining the high standards of luxury and service associated with the Raffles name.

Values Reflected in HQ: The headquarters' design and operations reflect Accor's values of guest passion, sustainable performance, trust, respect, innovation, and a conquering spirit.

Location:

Raffles Hotels & Resorts supports a global network of luxury hotels and resorts. Its functions include providing world-class accommodation, fine dining experiences, spa and wellness facilities, bespoke event management, and personalized guest services. The brand operates in key cosmopolitan cities and idyllic resort destinations across Asia, Europe, North America, and the Middle East, consistently delivering the legendary Raffles service and experience worldwide.

Street Address:

82, rue Henri Farman, CS 20077

City:

Issy-les-Moulineaux

State/Province:

ĂŽle-de-France

Country:

France

Where Else Does Raffles Hotels & Resorts Operate Around the World?

Singapore, Singapore

Address: 1 Beach Rd, Singapore 189673

Acts as a brand beacon and historical anchor, setting service and experience standards. It's a key destination drawing global travelers and influencing brand perception in Asia.

London, United Kingdom

Address: Whitehall, London SW1A 2EU, United Kingdom

Strengthens Raffles' presence in Europe, offering ultra-luxury accommodations and experiences in a key global financial and cultural hub. Showcases the brand's ability to integrate with historical architecture.

Dubai, UAE

Address: West Crescent Palm - Jumeirah - Dubai - United Arab Emirates

Serves as a flagship property in the Middle East, catering to a discerning international clientele seeking lavish experiences and reinforcing Raffles' status as a top-tier luxury provider in the region.

Buying Intent Signals for Raffles Hotels & Resorts

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Raffles Hotels & Resorts? Meet the Executive Team

As of April 2025, Raffles Hotels & Resorts' leadership includes:

Sébastien Bazin - Chairman and CEO, Accor
Omer Acar - CEO, Raffles & Orient Express (Accor)
Gilda Perez-Alvarado - Group Chief Strategy Officer, Accor (Also CEO of Orient Express)
Kamal Rhazali - Secretary General and General Counsel, Luxury & Lifestyle Division, Accor

Who's Investing in Raffles Hotels & Resorts?

Raffles Hotels & Resorts has been backed by several prominent investors over the years, including:

Jin Jiang International (Accor Shareholder)
Qatar Investment Authority (Accor Shareholder)
Kingdom Holding Company (Accor Shareholder)
Harris Associates L.P. (Accor Shareholder)
Public shareholders on Euronext Paris (Accor Ticker: AC)

What Leadership Changes Has Raffles Hotels & Resorts Seen Recently?

Hire3
Exits0

Accor, the parent company of Raffles, has seen key appointments in its luxury division to strengthen brand leadership and strategic growth. Notable additions include leadership for the Raffles brand itself and strategic roles within the group.

New Appointments:

Omer Acar, Omer Acar appointed as CEO for Raffles & Orient Express, based in New York, to drive strategy and growth for these brands.
Gilda Perez-Alvarado, Gilda Perez-Alvarado was appointed to lead Accor's global strategy and helm the Orient Express brand.
Kamal Rhazali, Kamal Rhazali joined Accor's Luxury & Lifestyle division to manage legal affairs and governance.

What Technology (Tech Stack) Is Used byRaffles Hotels & Resorts?

Discover the tools Raffles Hotels & Resorts uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Raffles Hotels & Resorts Email Formats and Examples

Email addresses for Raffles Hotels & Resorts personnel, particularly those in corporate roles related to the brand, typically follow Accor's corporate email structure. For staff at individual Raffles hotels, a hotel-specific domain (e.g., @raffles.com) might be used.

Common formats include firstname.lastname@accor.com or firstname.lastname@raffles.com. Less common might be f.lastname@ or firstinitiallastname@.

Format

john.doe@raffles.com or jane.doe@accor.com

Example

75%

Success rate

What's the Latest News About Raffles Hotels & Resorts?

Forbes • September 15, 2023

Raffles Boston Is Officially Open — Here’s A First Look Inside The Glamorous New Hotel

Raffles Hotels & Resorts announced the official opening of Raffles Boston, its first mixed-use development in North America, located in the heart of Back Bay. The hotel features 147 guestrooms and 146 residences, multiple dining venues, and a state-of-the-art spa....more

Hospitality Net • September 29, 2023

Britain’s new consuming passion: Raffles London at The OWO is now open

Raffles London at The OWO officially opened its doors in the landmark Old War Office building in Whitehall. The highly anticipated hotel features 120 rooms and suites, 85 Raffles branded residences, nine restaurants, and three bars....more

Business Traveller • August 16, 2023

Raffles at Galaxy Macau opens

The all-suite Raffles at Galaxy Macau has opened, featuring approximately 450 suites. This marks another significant expansion for the luxury brand in Asia, located within the Galaxy Macau integrated resort....more

Accor Group News • February 22, 2024

Raffles Hotels & Resorts news title: Accor 2023 Full-Year Results: Record-breaking performance, A new chapter for Accor

Accor reported record-breaking EBITDA of €1.003 billion for 2023, up 49% like-for-like from 2022. The Luxury & Lifestyle division, which includes Raffles, saw RevPAR up 22% vs 2022. Raffles signed 11 new hotels in 2023, reaching a total of 22 hotels in operation and 28 in the pipeline....more

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