HQ Function

Serves as the primary hub for global operations, executive leadership, engineering innovation, and core customer support services. Strategic decisions and company-wide policies are typically driven from this location.

Notable Features:

The headquarters, 'The Castle', is a repurposed shopping mall (Windsor Park Mall). It features unique amenities like a giant slide, themed conference rooms, open collaboration spaces, a fitness center, and various food options, reflecting a vibrant and unconventional work environment.

Work Culture:

Known for its 'Fanatical Support' ethos, the culture at the HQ is customer-centric, energetic, and collaborative. The unique office design promotes interaction and a sense of community among 'Rackers' (employees).

HQ Significance:

The HQ symbolizes Rackspace's innovative spirit and commitment to its employees and 'Fanatical' customer service. Its transformation from a mall to a tech campus is often cited as an example of creative urban redevelopment.

Values Reflected in HQ: Innovation (transforming a mall), employee focus (amenities and unique workspace), customer obsession ('Fanatical Place' address), and community (open, collaborative design).

Location:

Rackspace Technology operates globally, with data centers and offices strategically located across North America, Europe, Asia, and Australia. This extensive network enables them to provide localized support, ensure data sovereignty compliance for diverse regulatory environments, and deliver low-latency, high-performance multicloud services to customers worldwide. Their global functions include sales, customer support, engineering, operations, and professional services, tailored to meet regional market needs.

Street Address:

1 Fanatical Place

City:

San Antonio

State/Province:

Texas

Country:

USA