HQ Function

Serves as the primary operational hub and administrative center, managing client programs, agent training, technology infrastructure, and overall business strategy for their call center services.

Notable Features:

The facility is likely a modern, well-equipped office space designed for call center operations, including dedicated calling floors, training rooms, and administrative offices. Focus is on functional design to support a high-volume, technology-driven environment.

Work Culture:

The work culture at Quality Contact Solutions likely emphasizes professionalism, a results-oriented approach, continuous improvement, and a supportive team environment. Emphasis is placed on agent training and adherence to quality and compliance standards.

HQ Significance:

The Aurora headquarters is crucial for QCS's operational control, quality assurance, and ability to manage a skilled, US-based workforce. Its location in a smaller city can offer benefits in terms of operational costs and a dedicated local talent pool.

Values Reflected in HQ: The headquarters likely reflects values such as efficiency, quality, security (especially with SOC 2 compliance), and a commitment to providing excellent service from a US-based operational center.

Location:

Quality Contact Solutions primarily operates within the United States, offering onshore call center services to a diverse range of clients, predominantly based in North America. While their physical operations are US-based, the impact of their services, such as lead generation and customer outreach, can support clients with national and potentially international market reach. They utilize US-based agents, including a network of work-from-home professionals alongside their Nebraska headquarters staff.

Street Address:

1301 Q St

City:

Aurora

State/Province:

Nebraska

Country:

USA