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Qualfon is a global business process outsourcing (BPO) company with a unique mission: 'Be the Best BPO. Make People's Lives Better.' They specialize in providing a comprehensive range of services, including customer care, technical support, sales and retention, back-office processing, and intelligent automation and analytics. Qualfon serves diverse industries by focusing on delivering exceptional customer experiences and fostering a supportive and engaging environment for its employees. The company believes that by improving employees' lives, they, in turn, provide superior service, leading to enhanced client satisfaction and business growth. Qualfon's approach combines skilled human talent with technology to optimize operations and drive value for its clients worldwide.
The headquarters houses key corporate functions including executive management, strategic planning, finance, human resources, IT governance, and global operational oversight.
The Fort Collins facility is a modern office environment designed to support global corporate operations, likely featuring collaborative workspaces and technology infrastructure for communication and management of worldwide sites. Specific architectural details are not widely publicized.
Qualfon's headquarters fosters a work culture rooted in its mission 'Make People's Lives Better.' It emphasizes leadership, teamwork, employee well-being, community engagement, and a performance-driven approach to achieving business objectives.
As the global command center, the Fort Collins headquarters is crucial for aligning Qualfon's worldwide operations, driving innovation, ensuring quality standards, and managing client relationships, particularly within North America.
Qualfon operates a robust global delivery network with contact centers and BPO facilities strategically located across the United States, the Philippines, Guyana, Mexico, and Costa Rica. This international footprint enables Qualfon to provide 24/7 multilingual support and a wide array of functions including customer lifecycle management, technical support, sales, collections, back-office processing, and emerging digital and AI-driven solutions. Their distributed model ensures business continuity, access to diverse global talent pools, and tailored solutions for clients worldwide.
2001 Danfield Court
Fort Collins
Colorado
USA
Address: Qualfon Guyana, Beterverwagting, East Coast Demerara, Guyana (Example, specific site addresses vary)
Serves as a key nearshore delivery location offering high-quality, cost-effective English language services and contributing significantly to local employment and community development.
Address: Qualfon Philippines Inc., Cebu Business Park, Cebu City, Philippines (Example, specific site addresses vary)
Supports global clients with a focus on English-language and Asian-language services, benefiting from a large, educated talent pool and robust technological infrastructure.
Address: Qualfon Mexico, Insurgentes Sur, Mexico City, Mexico (Example, specific site addresses vary)
Offers cultural affinity and time-zone advantages for North American clients, along with access to a skilled bilingual workforce for serving diverse customer bases.
Address: Qualfon, 2424 N. Loop 499, Harlingen, TX 78550, USA
Supports U.S. based clients requiring domestic onshore solutions, ensuring data security and compliance while providing local job opportunities.
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As of April 2025, Qualfon' leadership includes:
Qualfon has been backed by several prominent investors over the years, including:
No investor information available.
Based on publicly available information, there have been no major, widely announced executive team hires or exits at Qualfon in the last 12 months. Leadership changes in private companies are often managed internally or may not be broadly publicized.
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Qualfon typically uses a consistent email format for its employees. The most common patterns are combining the first initial with the last name, or the full first name separated from the last name by a period, followed by '@qualfon.com'.
[first_initial][last]@qualfon.com
Format
jdoe@qualfon.com
Example
85%
Success rate
IAOP (International Association of Outsourcing Professionals) • February 20, 2024
Qualfon has once again been named to the International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100 list, highlighting its continued excellence and leadership in the global BPO industry. This recognition underscores Qualfon's commitment to client satisfaction and innovative service delivery....more
Qualfon News • September 22, 2023
Qualfon's site in Dumaguete, Philippines, celebrated its 10th anniversary, marking a decade of significant contributions to job creation and community development. The event highlighted Qualfon's ongoing dedication to its mission of making people's lives better....more
Qualfon News / PR Newswire • July 12, 2023
Qualfon announced that all its global operation sites have achieved Payment Card Industry Data Security Standard (PCI DSS) version 4.0 certification, demonstrating its commitment to the highest standards of data security for its clients and their customers....more
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