What Does Qualfon Do?

Total employees9725
HeadquartersFort Collins
Founded1995

Qualfon is a global business process outsourcing (BPO) company with a unique mission: 'Be the Best BPO. Make People's Lives Better.' They specialize in providing a comprehensive range of services, including customer care, technical support, sales and retention, back-office processing, and intelligent automation and analytics. Qualfon serves diverse industries by focusing on delivering exceptional customer experiences and fostering a supportive and engaging environment for its employees. The company believes that by improving employees' lives, they, in turn, provide superior service, leading to enhanced client satisfaction and business growth. Qualfon's approach combines skilled human talent with technology to optimize operations and drive value for its clients worldwide.

Where Is Qualfon's Headquarters?

HQ Function

The headquarters houses key corporate functions including executive management, strategic planning, finance, human resources, IT governance, and global operational oversight.

Notable Features:

The Fort Collins facility is a modern office environment designed to support global corporate operations, likely featuring collaborative workspaces and technology infrastructure for communication and management of worldwide sites. Specific architectural details are not widely publicized.

Work Culture:

Qualfon's headquarters fosters a work culture rooted in its mission 'Make People's Lives Better.' It emphasizes leadership, teamwork, employee well-being, community engagement, and a performance-driven approach to achieving business objectives.

HQ Significance:

As the global command center, the Fort Collins headquarters is crucial for aligning Qualfon's worldwide operations, driving innovation, ensuring quality standards, and managing client relationships, particularly within North America.

Values Reflected in HQ: The headquarters' operations reflect Qualfon's core values of service, teamwork, integrity, respect, and its overarching mission to positively impact the lives of its employees, clients, and communities.

Location:

Qualfon operates a robust global delivery network with contact centers and BPO facilities strategically located across the United States, the Philippines, Guyana, Mexico, and Costa Rica. This international footprint enables Qualfon to provide 24/7 multilingual support and a wide array of functions including customer lifecycle management, technical support, sales, collections, back-office processing, and emerging digital and AI-driven solutions. Their distributed model ensures business continuity, access to diverse global talent pools, and tailored solutions for clients worldwide.

Street Address:

2001 Danfield Court

City:

Fort Collins

State/Province:

Colorado

Country:

USA

Where Else Does Qualfon Operate Around the World?

Georgetown, Guyana

Address: Qualfon Guyana, Beterverwagting, East Coast Demerara, Guyana (Example, specific site addresses vary)

Serves as a key nearshore delivery location offering high-quality, cost-effective English language services and contributing significantly to local employment and community development.

Cebu City, Philippines

Address: Qualfon Philippines Inc., Cebu Business Park, Cebu City, Philippines (Example, specific site addresses vary)

Supports global clients with a focus on English-language and Asian-language services, benefiting from a large, educated talent pool and robust technological infrastructure.

Mexico City, Mexico

Address: Qualfon Mexico, Insurgentes Sur, Mexico City, Mexico (Example, specific site addresses vary)

Offers cultural affinity and time-zone advantages for North American clients, along with access to a skilled bilingual workforce for serving diverse customer bases.

Harlingen, Texas, USA

Address: Qualfon, 2424 N. Loop 499, Harlingen, TX 78550, USA

Supports U.S. based clients requiring domestic onshore solutions, ensuring data security and compliance while providing local job opportunities.

Buying Intent Signals for Qualfon

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Qualfon? Meet the Executive Team

As of April 2025, Qualfon' leadership includes:

Mike Marrow - Chief Executive Officer
Doug Kearney - President and Chief Operating Officer
Abelardo Cruz - Chief Financial Officer
Roberto Sanchez Mejorada - Chief Mission Officer
Prabhakar Bisen - Chief Information Officer
Christina Burns - Chief Client Officer

Who's Investing in Qualfon?

Qualfon has been backed by several prominent investors over the years, including:

No investor information available.

What Leadership Changes Has Qualfon Seen Recently?

Hire0
Exits0

Based on publicly available information, there have been no major, widely announced executive team hires or exits at Qualfon in the last 12 months. Leadership changes in private companies are often managed internally or may not be broadly publicized.

What Technology (Tech Stack) Is Used byQualfon?

Discover the tools Qualfon uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Qualfon Email Formats and Examples

Qualfon typically uses a consistent email format for its employees. The most common patterns are combining the first initial with the last name, or the full first name separated from the last name by a period, followed by '@qualfon.com'.

[first_initial][last]@qualfon.com

Format

jdoe@qualfon.com

Example

85%

Success rate

What's the Latest News About Qualfon?

IAOP (International Association of Outsourcing Professionals) • February 20, 2024

Qualfon Recognized on the 2024 IAOP Global Outsourcing 100 List

Qualfon has once again been named to the International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100 list, highlighting its continued excellence and leadership in the global BPO industry. This recognition underscores Qualfon's commitment to client satisfaction and innovative service delivery....more

Qualfon News • September 22, 2023

Qualfon Dumaguete Celebrates 10th Anniversary, Reinforcing Commitment to Community

Qualfon's site in Dumaguete, Philippines, celebrated its 10th anniversary, marking a decade of significant contributions to job creation and community development. The event highlighted Qualfon's ongoing dedication to its mission of making people's lives better....more

Qualfon News / PR Newswire • July 12, 2023

Qualfon Achieves PCI DSS 4.0 Certification for All Global Sites

Qualfon announced that all its global operation sites have achieved Payment Card Industry Data Security Standard (PCI DSS) version 4.0 certification, demonstrating its commitment to the highest standards of data security for its clients and their customers....more

Highperformr's free tools for company research

Explore Employees by Region or Country

See where a company’s workforce is located, by country or region.

View Funding Details

View past and recent funding rounds with amounts and investors.

Understand Revenue Insights

Understand company revenue estimates and financial scale.

Track Active Job Openings

Track active roles and hiring trends to spot growth signals.

Review Product and Offerings

Discover what a company offers—products, platforms, and solutions.

Get SIC or NAICS Codes

Get the company’s official SIC and NAICS classifications.

Analyze Website Traffic Trends

Analyze visitor volume, engagement, and top traffic sources.

Discover Social Profiles and Engagement

Explore LinkedIn, Twitter, and other active social profiles.

Identify Top Competitors

Identify top competitors based on similar business traits.

Research and Discover Companies with Highperformr — Smarter, Faster

Explore companies in depth — from the tech they use to recent funding, hiring trends, and buyer signals — all in one powerful view.

Highperformr AI helps you surface the right accounts and enrich your CRM with verified company and contact insights, so your teams can prioritize and engage faster.

  • Track intent signals to find buyers who are actively in-market
  • Enrich contacts and companies instantly, no need to switch tools
  • Automate workflows to stay ahead of every change
  • Connect your CRM & tools for seamless data sync and activation

Thousands of companies, including Qualfon, are just a search away.