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Pypestream's Overview

Total employees61
HeadquartersNew York City
Founded2015

Pypestream was a technology company specializing in AI-powered conversational automation platforms designed to transform customer service and engagement. Their core offering involved enabling businesses to deploy intelligent chatbots and messaging solutions across various digital channels. This allowed for the automation of customer interactions, efficient resolution of queries, and an overall improvement in customer satisfaction. Pypestream's solutions were targeted at enterprises seeking to scale their customer support, reduce operational costs, and provide personalized, on-demand assistance. In November 2021, Pypestream was acquired by LivePerson, and its technologies and expertise have since been integrated into LivePerson's broader suite of conversational AI and commerce solutions, further enhancing their capabilities in the market.

Where is Pypestream's Headquarters?

HQ Function

Served as the central hub for Pypestream's core operations, including executive leadership, product strategy, software development, sales, marketing, and business development efforts prior to its acquisition.

Notable Features:

Likely a modern, open-plan office space characteristic of tech companies, designed to foster collaboration, creativity, and rapid innovation. Specific architectural details are not widely publicized.

Work Culture:

Pypestream was recognized for a dynamic, fast-paced startup culture. It emphasized innovation in AI, customer-centric solutions, and a collaborative environment aimed at solving complex enterprise communication challenges.

HQ Significance:

The New York City headquarters was crucial in establishing Pypestream's market presence, attracting key talent from the city's rich tech pool, securing venture capital, and engaging with enterprise clients.

Values Reflected in HQ: The headquarters environment likely reflected Pypestream's core values of innovation, technological excellence, customer focus, and agility.

Location:

Prior to its acquisition, Pypestream served a diverse clientele, including enterprise customers with global operations. Its platform was designed for scalability and international deployment. Now, as an integral part of LivePerson, Pypestream's technology and expertise contribute to LivePerson's extensive global footprint. LivePerson supports sales, customer success, R&D, and operations across North America, Europe, Asia-Pacific, Latin America, and other regions, enabling automated customer interactions worldwide for multinational corporations.

Street Address:

22 W 19th St, 6th Floor

City:

New York City

State/Province:

New York

Country:

USA

Pypestream's Global Presence

Bangalore, Karnataka, India

Address: [Specific street address not readily available, typically located in a major tech park]

This location was instrumental in scaling Pypestream's global product development capabilities, supporting research and development initiatives, and enhancing the core platform features for international clients.

Buying Intent Signals for Pypestream

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Pypestream

As of April 2025, Pypestream' leadership includes:

Richard Smullen - Founder & CEO (at Pypestream)
David J.S. Flack - Co-founder, President & Chief Commercial Officer (at Pypestream)
Kevin Killi - Co-founder & Chief Technology Officer (at Pypestream)

Investors of Pypestream

Pypestream has been backed by several prominent investors over the years, including:

The Chatterjee Group (TCG)
W. R. Berkley Corporation
Omniscience Ventures
USAA
Plug and Play Tech Center
Route 66 Ventures

Executive New Hires/Exits in the Last 12 Months

Hire0
Exits0

Following Pypestream's acquisition by LivePerson in November 2021, executive leadership and team structures were integrated into LivePerson. As such, distinct Pypestream-branded executive new hires or exits in the last 12 months are not applicable. Any leadership changes involving former Pypestream personnel would occur within the LivePerson organization.

Technology (Tech Stack) used by Pypestream

Discover the tools Pypestream uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Pypestream Email Formats and Examples

Prior to its acquisition by LivePerson, Pypestream likely utilized common corporate email address formats. After the acquisition, communication would transition to LivePerson's email system. Historical Pypestream emails may no longer be active.

[first].[last]@pypestream.com or [first_initial][last]@pypestream.com

Format

jane.doe@pypestream.com or jdoe@pypestream.com (example historical format)

Example

20%

Success rate

News and media

LivePerson, Inc.November 4, 2021

LivePerson to Acquire Pypestream and e-bot7, Expanding AI-Led Conversational Commerce Capabilities

LivePerson announced its definitive agreement to acquire Pypestream, a cloud-based, self-service solution that uses conversational AI to automate customer experiences. The acquisition aimed to enhance LivePerson's Conversational Cloud platform by integrating Pypestream's advanced automation and digital transformation capabilities to further accelerate the future of Conversational AI....more

TechCrunchJanuary 31, 2019

Pypestream Raises $15 Million Series A To Take On Enterprise Customer Service With ‘Conversational AI’

Pypestream, a company developing an AI-powered platform for enterprise customer communication, announced it has raised $15 million in Series A funding. The round was led by W. R. Berkley Corporation, with participation from The Chatterjee Group and other existing and new investors, to expand its 'conversational AI' solutions and scale its operations....more

PRNewswireJune 12, 2018

Pypestream Launches Customer Engagement Center (CEC)

Pypestream announced the launch of its Customer Engagement Center (CEC), a new platform designed to help businesses manage and automate customer interactions through AI-powered messaging. The CEC aimed to provide enterprises with tools to build, deploy, and manage 'Pypes' - secure, rich-media messaging channels for customer service....more

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