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Puzzel is a prominent European provider of cloud-based contact center solutions (CCaaS). Founded with a vision to transform customer interactions, Puzzel offers a comprehensive suite of tools including omnichannel routing (voice, email, chat, social media, SMS), AI-powered chatbots, workforce management, analytics, and payment solutions. Their platform is designed to help businesses of all sizes enhance customer satisfaction, improve agent productivity, and streamline contact center operations. Puzzel emphasizes flexibility, scalability, and integration capabilities, enabling personalized customer journeys and data-driven decision-making for their clients across various industries.
The Oslo headquarters serves as the central command for Puzzel's global strategy, product development, core engineering, marketing, finance, and administrative operations.
The office is likely a modern, open-plan workspace designed to foster collaboration and innovation, equipped with state-of-the-art technology reflecting their core business. It's situated in a central business district, offering good accessibility.
Puzzel's HQ work culture is characterized by a focus on innovation, customer-centricity, and teamwork. It embodies Scandinavian principles of flat hierarchies, employee empowerment, and a healthy work-life balance, encouraging agile development and collaborative problem-solving.
The Oslo HQ is significant as it anchors Puzzel's origins and continued leadership in the European CCaaS market, driving its technological innovation and international expansion efforts.
Puzzel has a strong and expanding presence primarily across Europe, with established offices in Norway, the UK, Sweden, Denmark, Finland, Bulgaria, and the Netherlands. Their global functions include distributed product development and engineering teams, regional sales and marketing operations, localized customer support and success teams, and professional services catering to a diverse international client base. While European-centric, their cloud solutions are accessible globally, supporting multinational corporations.
Fridtjof Nansens Plass 4
Oslo
Oslo
Norway
Address: Fora, 2 Stephen Street, London, W1T 1AN, United Kingdom
This office is crucial for expanding Puzzel's footprint in the competitive UKI market, tailoring solutions to local business needs, ensuring GDPR compliance, and providing localized support to a significant customer base.
Address: Klara Södra kyrkogata 1, 111 52 Stockholm, Sweden
Strengthens Puzzel's dominant position in the Nordics by offering localized expertise and support for its cloud contact center platform to Swedish businesses.
Address: Njalsgade 76, 4. sal, 2300 Copenhagen S, Denmark
Supports Puzzel's growth in Denmark, ensuring tailored service delivery and fostering strong relationships with Danish enterprises seeking advanced customer engagement tools.
Address: Business Park Sofia, Building 8A, Floor 5, Mladost 4, Sofia 1766, Bulgaria
Serves as a key center for technical excellence and product development, supporting Puzzel's global service delivery and innovation pipeline from a cost-effective and talent-rich location in Eastern Europe.
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As of April 2025, Puzzel' leadership includes:
Puzzel has been backed by several prominent investors over the years, including:
Over the past 12 months, Puzzel has focused on strengthening its leadership team with key appointments. Notably, Paula Veysey-Smith was confirmed as permanent CFO, and Christer Olsen joined as the new Chief People Officer. Børge Astrup, the former CFO, departed in May 2023.
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Puzzel primarily utilizes the email format firstname.lastname@puzzel.com for its employees. This is a common and professional standard within the technology sector.
firstname.lastname@puzzel.com
Format
frederic.laziou@puzzel.com
Example
90%
Success rate
Cision / Puzzel Press • February 7, 2024
Puzzel announced the appointment of Christer Olsen as its new Chief People Officer (CPO). Olsen will be responsible for leading Puzzel’s global HR strategy, focusing on talent acquisition, development, and fostering a positive company culture to support Puzzel's growth....more
Puzzel Blog • November 21, 2023
Puzzel entered into a strategic partnership with Vergic, a provider of digital engagement tools. This collaboration aims to integrate Vergic's co-browsing, live chat, and AI-supported features into Puzzel's CCaaS platform, thereby enriching the digital customer service experience offered to clients....more
Puzzel Newsroom • October 18, 2023
Puzzel announced the official appointment of Paula Veysey-Smith as its Chief Financial Officer. Paula had been serving as Interim CFO since May 2023 and brings extensive financial leadership experience to the role, supporting Puzzel's strategic financial planning and growth initiatives....more
Puzzel Newsroom • August 9, 2023
Puzzel was recognized in the 2023 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). This acknowledgment highlights Puzzel's position in the market and its capabilities in delivering comprehensive cloud contact center solutions....more
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