What Does Puzzel Do?

Total employees312
HeadquartersOslo
FoundedN/A

Puzzel is a prominent European provider of cloud-based contact center solutions (CCaaS). Founded with a vision to transform customer interactions, Puzzel offers a comprehensive suite of tools including omnichannel routing (voice, email, chat, social media, SMS), AI-powered chatbots, workforce management, analytics, and payment solutions. Their platform is designed to help businesses of all sizes enhance customer satisfaction, improve agent productivity, and streamline contact center operations. Puzzel emphasizes flexibility, scalability, and integration capabilities, enabling personalized customer journeys and data-driven decision-making for their clients across various industries.

Where Is Puzzel's Headquarters?

HQ Function

The Oslo headquarters serves as the central command for Puzzel's global strategy, product development, core engineering, marketing, finance, and administrative operations.

Notable Features:

The office is likely a modern, open-plan workspace designed to foster collaboration and innovation, equipped with state-of-the-art technology reflecting their core business. It's situated in a central business district, offering good accessibility.

Work Culture:

Puzzel's HQ work culture is characterized by a focus on innovation, customer-centricity, and teamwork. It embodies Scandinavian principles of flat hierarchies, employee empowerment, and a healthy work-life balance, encouraging agile development and collaborative problem-solving.

HQ Significance:

The Oslo HQ is significant as it anchors Puzzel's origins and continued leadership in the European CCaaS market, driving its technological innovation and international expansion efforts.

Values Reflected in HQ: The headquarters likely reflects Puzzel's core values of being trustworthy, innovative, passionate, and agile through its design, operational efficiency, and the collaborative environment it fosters.

Location:

Puzzel has a strong and expanding presence primarily across Europe, with established offices in Norway, the UK, Sweden, Denmark, Finland, Bulgaria, and the Netherlands. Their global functions include distributed product development and engineering teams, regional sales and marketing operations, localized customer support and success teams, and professional services catering to a diverse international client base. While European-centric, their cloud solutions are accessible globally, supporting multinational corporations.

Street Address:

Fridtjof Nansens Plass 4

City:

Oslo

State/Province:

Oslo

Country:

Norway

Where Else Does Puzzel Operate Around the World?

London, UK

Address: Fora, 2 Stephen Street, London, W1T 1AN, United Kingdom

This office is crucial for expanding Puzzel's footprint in the competitive UKI market, tailoring solutions to local business needs, ensuring GDPR compliance, and providing localized support to a significant customer base.

Stockholm, Sweden

Address: Klara Södra kyrkogata 1, 111 52 Stockholm, Sweden

Strengthens Puzzel's dominant position in the Nordics by offering localized expertise and support for its cloud contact center platform to Swedish businesses.

Copenhagen, Denmark

Address: Njalsgade 76, 4. sal, 2300 Copenhagen S, Denmark

Supports Puzzel's growth in Denmark, ensuring tailored service delivery and fostering strong relationships with Danish enterprises seeking advanced customer engagement tools.

Sofia, Bulgaria

Address: Business Park Sofia, Building 8A, Floor 5, Mladost 4, Sofia 1766, Bulgaria

Serves as a key center for technical excellence and product development, supporting Puzzel's global service delivery and innovation pipeline from a cost-effective and talent-rich location in Eastern Europe.

Buying Intent Signals for Puzzel

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Puzzel? Meet the Executive Team

As of April 2025, Puzzel' leadership includes:

Frederic Laziou - Chief Executive Officer
Paula Veysey-Smith - Chief Financial Officer
Thomas Rødseth - Chief Technology Officer
Jonathan Allan - Chief Marketing Officer
Alberto Pimenta - Chief Customer Officer
Christer Olsen - Chief People Officer

Who's Investing in Puzzel?

Puzzel has been backed by several prominent investors over the years, including:

Marlin Equity Partners

What Leadership Changes Has Puzzel Seen Recently?

Hire2
Exits1

Over the past 12 months, Puzzel has focused on strengthening its leadership team with key appointments. Notably, Paula Veysey-Smith was confirmed as permanent CFO, and Christer Olsen joined as the new Chief People Officer. Børge Astrup, the former CFO, departed in May 2023.

Departures

Børge Astrup, Børge Astrup departed from his position as Chief Financial Officer.

New Appointments:

Paula Veysey-Smith, Paula Veysey-Smith was appointed permanent Chief Financial Officer, transitioning from her interim role.
Christer Olsen, Christer Olsen was appointed as Puzzel's new Chief People Officer.

What Technology (Tech Stack) Is Used byPuzzel?

Discover the tools Puzzel uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Puzzel Email Formats and Examples

Puzzel primarily utilizes the email format firstname.lastname@puzzel.com for its employees. This is a common and professional standard within the technology sector.

firstname.lastname@puzzel.com

Format

frederic.laziou@puzzel.com

Example

90%

Success rate

What's the Latest News About Puzzel?

Cision / Puzzel Press • February 7, 2024

Puzzel Appoints Christer Olsen as Chief People Officer

Puzzel announced the appointment of Christer Olsen as its new Chief People Officer (CPO). Olsen will be responsible for leading Puzzel’s global HR strategy, focusing on talent acquisition, development, and fostering a positive company culture to support Puzzel's growth....more

Puzzel Blog • November 21, 2023

Puzzel and Vergic Partner to Enhance Digital Customer Engagement

Puzzel entered into a strategic partnership with Vergic, a provider of digital engagement tools. This collaboration aims to integrate Vergic's co-browsing, live chat, and AI-supported features into Puzzel's CCaaS platform, thereby enriching the digital customer service experience offered to clients....more

Puzzel Newsroom • October 18, 2023

Puzzel Appoints Paula Veysey-Smith as Chief Financial Officer

Puzzel announced the official appointment of Paula Veysey-Smith as its Chief Financial Officer. Paula had been serving as Interim CFO since May 2023 and brings extensive financial leadership experience to the role, supporting Puzzel's strategic financial planning and growth initiatives....more

Puzzel Newsroom • August 9, 2023

Puzzel Recognised in 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Puzzel was recognized in the 2023 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). This acknowledgment highlights Puzzel's position in the market and its capabilities in delivering comprehensive cloud contact center solutions....more

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