Puffy is an American direct-to-consumer e-commerce company that designs and sells mattresses, bed frames, bedding, and other sleep-related accessories. Known for its 'cloud-like' comfort, Puffy emphasizes high-quality materials, innovative design, and a customer-centric approach, including a 101-night sleep trial and a lifetime warranty on its mattresses. The company aims to provide a luxurious sleep experience at an affordable price point. Puffy was acquired by Resident Home (parent company of Nectar, DreamCloud) in late 2022, with the acquisition announced in January 2023.
Serves as the main operational hub for the Puffy brand, likely overseeing brand management, customer service strategy, marketing specific to Puffy, and logistics coordination for Puffy products within the Resident Home ecosystem.
The facility is likely a modern office and possibly a warehouse space optimized for e-commerce operations and brand management. Specific architectural details are not widely publicized.
As a direct-to-consumer brand within a larger portfolio, the culture likely emphasizes customer satisfaction, data-driven digital marketing, product innovation in the sleep sector, and a fast-paced, agile environment. Collaboration with parent company Resident and a focus on brand growth are key.
The North Hollywood location remains central to Puffy's distinct brand operations and identity, managing the direct-to-consumer experience for its specific product line, under the umbrella of Resident Home.
Puffy primarily markets and sells its products in the United States and Canada, offering direct shipping to customers in these countries. As a brand within Resident Home, it benefits from a larger operational scale and potentially international manufacturing and supply chain partners. Global functions supported through the parent company include e-commerce platform management, global digital marketing strategies, centralized customer support systems, and international logistics coordination.
13070 Saticoy St
North Hollywood
CA
USA
Address: 100 Montgomery Street, Suite 1750, San Francisco, CA 94104 (Resident Home HQ)
Serves as the corporate headquarters for Resident, driving overall business strategy, innovation, and marketing for all its direct-to-consumer home goods brands in North America and internationally.
Address: Various strategic locations across North America (specific addresses are not public 'offices')
These centers are crucial for Puffy's direct-to-consumer model, supporting warehousing, order processing, and last-mile delivery operations across the United States and Canada.
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As of April 2025, Puffy' leadership includes:
Puffy has been backed by several prominent investors over the years, including:
Following Puffy's acquisition by Resident, specific executive changes at the Puffy brand level are not frequently publicized independently of the parent company. Major leadership appointments and departures for the overall group of brands would be managed and announced by Resident. No prominent Puffy-specific (brand-level CEO, for example) executive hires or exits have been publicly reported in the last 12 months.
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Puffy, like many e-commerce companies, likely uses standard corporate email formats for its internal employees and specific role-based emails for public-facing communication. For Puffy employees, common patterns might include [first].[last]@puffy.com or [first_initial][last]@puffy.com. Customer-facing emails are typically generic, such as help@puffy.com for support or partnerships@puffy.com for business development.
[first].[last]@puffy.com or [firstinitial][last]@puffy.com (e.g., john.doe@puffy.com, jdoe@puffy.com)
Format
example.contact@puffy.com
Example
70%
Success rate
Furniture Today • January 10, 2023
Resident, a platform of direct-to-consumer mattress and home goods brands that includes Nectar, DreamCloud, Awara and Cloverlane, announced its acquisition of Puffy Mattress. Terms of the deal were not disclosed. The acquisition aims to strengthen Resident's market position....more
Sleepopolis • November 15, 2023
A comprehensive review of Puffy's flagship mattress, evaluating its construction, firmness, cooling, and performance for different sleeping positions. The review highlights its soft feel and pressure-relieving capabilities....more
USA Today (Reviewed) • March 5, 2024
Reviewed.com, part of USA Today, conducted a hands-on review of the Puffy mattress, assessing its comfort, motion transfer, edge support, and overall value. It details the unboxing experience and trial period....more
Puffy.com Blog • Ongoing
Puffy's official blog features a variety of articles related to sleep science, bedroom design ideas, mattress care tips, information on Puffy products, and announcements of sales or promotions....more
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