What Does Prospera Credit Union Do?

Total employees1250
HeadquartersSurrey
Founded1944

Prospera Credit Union is a prominent community-based financial institution operating primarily in British Columbia, Canada. As a member-owned cooperative, it offers a comprehensive suite of financial products and services, including personal and business banking, wealth management, loans, mortgages, and insurance. Prospera is deeply committed to the financial well-being of its members and the economic prosperity of the communities it serves. It emphasizes local decision-making, personalized service, and reinvesting profits back into the community and member benefits. Formed through the historic merger of Prospera Credit Union and Westminster Savings Credit Union in 2020, it stands as one of Canada's largest credit unions.

Where Is Prospera Credit Union's Headquarters?

HQ Function

Serves as the primary administrative and corporate center, housing executive leadership, strategic planning, operations management, marketing, human resources, and other core corporate functions supporting its branch network and digital services.

Notable Features:

A modern office building designed to facilitate collaboration and efficiency. It reflects the credit union's stability and commitment to providing advanced financial services.

Work Culture:

The HQ fosters a collaborative, member-focused, and community-oriented work environment. Emphasis is placed on teamwork, innovation in financial services, and upholding the cooperative principles of the credit union.

HQ Significance:

The headquarters is central to Prospera's operations across British Columbia, driving its strategic initiatives, ensuring regulatory compliance, and supporting its extensive network of branches and member services.

Values Reflected in HQ: The headquarters embodies Prospera's values of member service excellence, community commitment, financial prudence, and innovation.

Location:

Prospera Credit Union's operations are primarily focused within the province of British Columbia, Canada. It does not have physical branches or dedicated operational offices internationally. Its services are tailored to Canadian residents and businesses, particularly those within British Columbia. Members may be able to access certain online services globally, but its core infrastructure and community focus are Canada-centric.

Street Address:

13775 Central Avenue

City:

Surrey

State/Province:

British Columbia

Country:

Canada

Where Else Does Prospera Credit Union Operate Around the World?

Abbotsford, British Columbia, Canada

Address: Unit 100 - 32070 South Fraser Way, Abbotsford, BC V2T 0C9 (Example Branch)

To serve the local Abbotsford community with accessible financial solutions, support local businesses, and contribute to regional economic development.

Kelowna, British Columbia, Canada

Address: 101 - 1950 Harvey Ave, Kelowna, BC V1Y 8J8 (Example Branch)

To cater to the financial needs of the growing Kelowna and Okanagan Valley population, fostering strong community relationships and supporting local initiatives.

Vancouver, British Columbia, Canada

Address: 1648 W Broadway, Vancouver, BC V6J 1X6 (Example Branch)

To provide convenient and expert financial services within the Metro Vancouver area, addressing the unique needs of an urban market.

Buying Intent Signals for Prospera Credit Union

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Prospera Credit Union? Meet the Executive Team

As of April 2025, Prospera Credit Union' leadership includes:

Diane Dou - President & Chief Executive Officer
TJ Schmaltz - Chief Financial & Risk Officer
Greg Dyck - Chief Digital & Information Officer
Angela Kaiser - Chief People & Culture Officer
Erin Nesci - Chief Member Experience Officer

Who's Investing in Prospera Credit Union?

Prospera Credit Union has been backed by several prominent investors over the years, including:

As a credit union, Prospera is member-owned. Its members are effectively its shareholders and primary stakeholders, not traditional external investors.

What Leadership Changes Has Prospera Credit Union Seen Recently?

Hire0
Exits0

The most significant recent top-level executive change was the appointment of Diane Dou as President & CEO in March 2023, succeeding Gavin Toy. Within the last 12 months (from mid-2023 to mid-2024), the executive team has been relatively stable with key leaders continuing in their roles post-merger integration and CEO transition.

Departures

Gavin Toy, Gavin Toy's tenure as President & CEO concluded, preceding Diane Dou's appointment.

New Appointments:

Diane Dou, Diane Dou appointed as new President & CEO.

What Technology (Tech Stack) Is Used byProspera Credit Union?

Discover the tools Prospera Credit Union uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Prospera Credit Union Email Formats and Examples

Prospera Credit Union typically uses a standardized email format for its employees, most commonly combining the first initial and last name, or first name and last name separated by a dot, followed by '@prospera.ca'.

[first_initial][last]@prospera.ca (e.g., jsmith@prospera.ca) or [first].[last]@prospera.ca (e.g., john.smith@prospera.ca)

Format

ddou@prospera.ca

Example

80%

Success rate

What's the Latest News About Prospera Credit Union?

Prospera Credit Union NewsroomFebruary 28, 2024

Prospera Credit Union Announces 2023 Financial Results

Prospera Credit Union reported its financial results for the year ending December 31, 2023, highlighting continued growth in assets and membership. The credit union emphasized its strong capital position and ongoing commitment to community investment and member service excellence....more

Prospera Credit Union NewsroomOctober 19, 2023

Prospera Celebrates International Credit Union Day with Community Initiatives

Prospera Credit Union marked International Credit Union Day by announcing several community-focused initiatives and member appreciation events across its branch network, reinforcing its commitment to the cooperative principles and local impact....more

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