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Prospera Credit Union is a prominent community-based financial institution operating primarily in British Columbia, Canada. As a member-owned cooperative, it offers a comprehensive suite of financial products and services, including personal and business banking, wealth management, loans, mortgages, and insurance. Prospera is deeply committed to the financial well-being of its members and the economic prosperity of the communities it serves. It emphasizes local decision-making, personalized service, and reinvesting profits back into the community and member benefits. Formed through the historic merger of Prospera Credit Union and Westminster Savings Credit Union in 2020, it stands as one of Canada's largest credit unions.
Serves as the primary administrative and corporate center, housing executive leadership, strategic planning, operations management, marketing, human resources, and other core corporate functions supporting its branch network and digital services.
A modern office building designed to facilitate collaboration and efficiency. It reflects the credit union's stability and commitment to providing advanced financial services.
The HQ fosters a collaborative, member-focused, and community-oriented work environment. Emphasis is placed on teamwork, innovation in financial services, and upholding the cooperative principles of the credit union.
The headquarters is central to Prospera's operations across British Columbia, driving its strategic initiatives, ensuring regulatory compliance, and supporting its extensive network of branches and member services.
Prospera Credit Union's operations are primarily focused within the province of British Columbia, Canada. It does not have physical branches or dedicated operational offices internationally. Its services are tailored to Canadian residents and businesses, particularly those within British Columbia. Members may be able to access certain online services globally, but its core infrastructure and community focus are Canada-centric.
13775 Central Avenue
Surrey
British Columbia
Canada
Address: Unit 100 - 32070 South Fraser Way, Abbotsford, BC V2T 0C9 (Example Branch)
To serve the local Abbotsford community with accessible financial solutions, support local businesses, and contribute to regional economic development.
Address: 101 - 1950 Harvey Ave, Kelowna, BC V1Y 8J8 (Example Branch)
To cater to the financial needs of the growing Kelowna and Okanagan Valley population, fostering strong community relationships and supporting local initiatives.
Address: 1648 W Broadway, Vancouver, BC V6J 1X6 (Example Branch)
To provide convenient and expert financial services within the Metro Vancouver area, addressing the unique needs of an urban market.
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As of April 2025, Prospera Credit Union' leadership includes:
Prospera Credit Union has been backed by several prominent investors over the years, including:
The most significant recent top-level executive change was the appointment of Diane Dou as President & CEO in March 2023, succeeding Gavin Toy. Within the last 12 months (from mid-2023 to mid-2024), the executive team has been relatively stable with key leaders continuing in their roles post-merger integration and CEO transition.
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Prospera Credit Union typically uses a standardized email format for its employees, most commonly combining the first initial and last name, or first name and last name separated by a dot, followed by '@prospera.ca'.
[first_initial][last]@prospera.ca (e.g., jsmith@prospera.ca) or [first].[last]@prospera.ca (e.g., john.smith@prospera.ca)
Format
ddou@prospera.ca
Example
80%
Success rate
Prospera Credit Union Newsroom • February 28, 2024
Prospera Credit Union reported its financial results for the year ending December 31, 2023, highlighting continued growth in assets and membership. The credit union emphasized its strong capital position and ongoing commitment to community investment and member service excellence....more
Prospera Credit Union Newsroom • October 19, 2023
Prospera Credit Union marked International Credit Union Day by announcing several community-focused initiatives and member appreciation events across its branch network, reinforcing its commitment to the cooperative principles and local impact....more
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