Polaris Library Systems
Polaris Library Systems's Overview
Polaris Library Systems, now a key product of Innovative Interfaces (a Clarivate company), is a comprehensive Integrated Library System (ILS) primarily serving public libraries in North America. It offers a suite of tools for circulation, cataloging, acquisitions, serials management, and robust reporting. Known for its user-friendly interface for both staff (Polaris Staff Client) and patrons (PowerPAC, Mobile App - Polaris Leap), Polaris aims to enhance library efficiency, improve discovery, and foster community engagement. It supports a wide range of third-party integrations and offers features like a powerful web-based staff client, sophisticated patron mobile app, and strong support for consortia environments. Historically an independent company, Polaris was acquired by Innovative Interfaces in 2014, which itself was acquired by Clarivate in 2020.
Where is Polaris Library Systems's Headquarters?
HQ Function
Serves as a significant development, support, and operations center for the Polaris ILS and other Innovative Interfaces library solutions. Historically, it was the central administrative and operational hub for Polaris Library Systems.
Notable Features:
Modern office facilities tailored for software development, quality assurance, customer support operations, and collaborative team projects. Equipped with the necessary technological infrastructure to support a large base of library clients.
Work Culture:
As part of Innovative Interfaces and Clarivate, the work culture in Syracuse likely emphasizes innovation in library technology, a strong focus on customer success, collaboration between cross-functional teams, and a commitment to delivering reliable and advanced software solutions to public libraries.
HQ Significance:
The Syracuse office holds the legacy of Polaris Library Systems and continues to be an important center for the ongoing development, enhancement, and support of one of the leading Integrated Library Systems for public libraries, particularly in North America.
Values Reflected in HQ: The operations at this site reflect a commitment to deep library domain expertise, continuous product improvement, responsive customer support, and fostering long-term partnerships with library clients, values central to the Polaris product ethos.
Location:
While the Polaris ILS is predominantly used by public libraries in North America (United States and Canada), its development, sales, and support are backed by the global infrastructure of Innovative Interfaces and its parent company, Clarivate. This global network provides resources and expertise from various international offices, ensuring comprehensive support and continued innovation for the Polaris platform and its user community. Functions supported globally include product development, customer support, sales and marketing, and professional services, leveraging Clarivate's worldwide presence.
Street Address:
6721 Thompson Rd
City:
Syracuse
State/Province:
New York
Country:
USA
Polaris Library Systems's Global Presence
Emeryville, California/USA
Address: 1250 53rd St, Emeryville, CA 94608, USA
Serves as the main strategic and administrative hub for Innovative Interfaces' North American operations and guides global product development, including aspects relevant to Polaris.
Dublin, Ohio/USA
Address: 5000 Upper Metro Pl, Dublin, OH 43017, USA
Enhances Innovative Interfaces' development capabilities and customer service reach within North America, supporting a broad range of library clients and product lines.
Aalborg/Denmark
Address: Cassiopeiavej 19, 9200 Aalborg SV, Denmark
Serves as a hub for Innovative Interfaces' operations in Europe, Middle East, and Africa, tailoring solutions and support for the specific needs of libraries in these diverse regions.
Buying Intent Signals for Polaris Library Systems
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Polaris Library Systems
As of April 2025, Polaris Library Systems' leadership includes:
Investors of Polaris Library Systems
Polaris Library Systems has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
No major publicly announced executive hires or exits specifically for leadership positions directly and solely overseeing the Polaris product line or within Innovative Interfaces' core library software division have been prominently featured in the past 12 months. Leadership transitions typically occur at the broader Innovative Interfaces or Clarivate Science Group level and are integrated into overall corporate communications.
Technology (Tech Stack) used by Polaris Library Systems
Discover the tools Polaris Library Systems uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Polaris Library Systems Email Formats and Examples
As Polaris Library Systems is part of Innovative Interfaces (iii.com), a Clarivate company (clarivate.com), employees working on Polaris would use email addresses associated with these parent companies. Common corporate email formats include first initial followed by last name, or first name separated by a dot from the last name.
[first_initial][last]@iii.com or [firstname].[lastname]@iii.com
Format
jdoe@iii.com or jane.doe@iii.com
Example
80%
Success rate
News and media
Innovative Interfaces (iii.com) • June 27, 2023
South Central Library System (SCLS) in Wisconsin Selects Innovative’s Polaris ILS and Vega LX
Innovative Interfaces announced that the South Central Library System (SCLS), a consortium of 54 public libraries in Wisconsin, has selected the Polaris ILS and Vega LX suite of library experience tools. This decision highlights Polaris's strength in serving consortia and large library systems....more
Innovative Interfaces (iii.com) • May 9, 2023
Innovative Announces Polaris 7.5 Release
Innovative Interfaces released Polaris 7.5, a new version of its Integrated Library System. This release includes enhancements to staff workflows, patron experience, and technical infrastructure, demonstrating ongoing development and commitment to the Polaris platform....more
Innovative Interfaces (iii.com) • October 24, 2023
Vega Promote Now Available for Polaris Libraries
Innovative announced that Vega Promote, an email marketing automation tool within the Vega Library Experience (LX) suite, is now available for libraries using the Polaris ILS. This integration aims to help Polaris libraries enhance their patron communication and engagement efforts....more
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