HQ Function

The Sheffield headquarters serves as the primary hub for Plusnet's operations, including core customer service centres, technical support teams, product management, marketing, and administrative functions.

Notable Features:

Modern office facilities within 'The Balance' building, designed to accommodate a large workforce with contemporary workspaces and amenities conducive to call centre operations and collaborative team environments.

Work Culture:

Plusnet fosters a customer-centric and down-to-earth work culture, reflecting its brand promise of 'good, honest service.' There's an emphasis on teamwork and practical problem-solving, particularly within its extensive UK-based customer support departments. Being part of the BT Group, employees also benefit from wider corporate resources and career development opportunities.

HQ Significance:

The Sheffield headquarters is central to Plusnet's brand identity, particularly its commitment to UK-based customer support, which is a key differentiator. Its location in a major northern city also highlights a commitment to regional employment and economic contribution.

Values Reflected in HQ: The headquarters' operations and environment aim to reflect Plusnet's core values: customer focus (housing large support teams), value (through efficient operations), and simplicity (a straightforward, practical approach to business).

Location:

Plusnet's operations and customer base are concentrated exclusively within the United Kingdom. All services, support functions, and infrastructure are geared towards serving residential and business customers across England, Scotland, Wales, and Northern Ireland. While its parent company, BT Group, has an extensive global presence, Plusnet functions as a UK-specific brand.

Street Address:

The Balance, 2 Pinfold Street

City:

Sheffield

State/Province:

South Yorkshire

Country:

United Kingdom