What Does Playvox by NICE Do?

Total employees76
HeadquartersSunnyvale
Founded

Playvox is a leading provider of workforce optimization (WFO) and agent engagement software, empowering contact centers with AI-driven tools for quality assurance, performance management, coaching, learning, motivation, and voice of the customer analytics. Their solutions help businesses improve agent efficiency, enhance customer satisfaction, and drive better operational outcomes in their customer service operations.

Where Is Playvox by NICE's Headquarters?

HQ Function

Serves as the hub for strategic leadership, product innovation, North American sales & marketing, and corporate functions.

Notable Features:

Likely features a modern, open-office environment designed to foster collaboration and innovation, characteristic of Silicon Valley tech companies. Amenities typically include breakout spaces and advanced meeting room technology.

Work Culture:

Playvox promotes a dynamic, inclusive, and customer-centric work culture that encourages continuous learning, teamwork, and innovation, with a strong focus on empowering employees.

HQ Significance:

The Sunnyvale headquarters is significant for its proximity to tech talent, venture capital, and a vibrant innovation ecosystem, positioning Playvox at the forefront of the WFO industry and serving its North American customer base.

Values Reflected in HQ: The headquarters likely reflects Playvox's core values such as innovation, customer success, collaboration, and employee empowerment through its design and operational ethos.

Location:

Playvox supports its global customer base through a distributed workforce and strategically located offices. Key functions supported globally include sales, customer success and support, product development, engineering, marketing, and operations, ensuring comprehensive service delivery across North America, Latin America, Europe, and APAC regions.

Street Address:

800 W California Ave

City:

Sunnyvale

State/Province:

CA

Country:

USA

Where Else Does Playvox by NICE Operate Around the World?

Manizales, Caldas, Colombia

Address: Edificio Capitalia Business Center, Av. Santander #62-39, Manizales, Caldas, Colombia

Acts as a primary hub for talent acquisition in Latin America, supporting Playvox's global service delivery and product innovation. Also key for serving the LATAM market.

São Paulo, São Paulo, Brazil

Address: Operates within a major business district in São Paulo (specific public street address may vary).

Drives growth and supports Playvox's expanding client base in Brazil, a significant customer service market in Latin America.

Buying Intent Signals for Playvox by NICE

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Playvox by NICE? Meet the Executive Team

As of April 2025, Playvox by NICE' leadership includes:

Louis Bucciarelli - Chief Executive Officer
Oscar Giraldo - Chief Technology Officer & Co-founder
Michelle Randall - Chief Marketing Officer
Chuck Krogman - Chief Revenue Officer
Daniel Pagel - Chief Customer Officer
Dave Fechyner - Chief Financial Officer

Who's Investing in Playvox by NICE?

Playvox by NICE has been backed by several prominent investors over the years, including:

Five Elms Capital
FTV Capital
AngelList
Endeavor Catalyst

What Leadership Changes Has Playvox by NICE Seen Recently?

Hire1
Exits0

Over the last 12-15 months, Playvox has focused on bolstering its executive leadership, particularly with the appointment of a new Chief Financial Officer. No significant high-profile executive departures have been publicly reported during this period, indicating stability in the top leadership team.

New Appointments:

Dave Fechyner, Dave Fechyner appointed as Chief Financial Officer to oversee financial strategy and operations.

What Technology (Tech Stack) Is Used byPlayvox by NICE?

Discover the tools Playvox by NICE uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Playvox by NICE Email Formats and Examples

Playvox primarily utilizes a standardized email format for its employees, which is common for professional communication. The most prevalent format appears to be [first name].[last name]@playvox.com.

firstname.lastname@playvox.com

Format

jane.doe@playvox.com

Example

95%

Success rate

What's the Latest News About Playvox by NICE?

Playvox Official WebsiteMarch 19, 2024

Playvox Recognized as a Leader in G2 Spring 2024 Grid® Reports for Quality Assurance and Workforce Optimization

Playvox announced its continued leadership recognition in multiple categories in the G2 Spring 2024 Grid® Reports, highlighting strong customer satisfaction and market presence in quality assurance, workforce optimization, and contact center operations software....more

PR NewswireOctober 4, 2023

Playvox Launches AI Features for Contact Center Agent Development

Playvox introduced new AI-powered features aimed at enhancing agent development and performance within contact centers. These include AI-generated feedback, automated coaching recommendations, and sentiment analysis to improve agent skills and customer interactions....more

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