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Playvox is a leading provider of workforce optimization (WFO) and agent engagement software, empowering contact centers with AI-driven tools for quality assurance, performance management, coaching, learning, motivation, and voice of the customer analytics. Their solutions help businesses improve agent efficiency, enhance customer satisfaction, and drive better operational outcomes in their customer service operations.
Serves as the hub for strategic leadership, product innovation, North American sales & marketing, and corporate functions.
Likely features a modern, open-office environment designed to foster collaboration and innovation, characteristic of Silicon Valley tech companies. Amenities typically include breakout spaces and advanced meeting room technology.
Playvox promotes a dynamic, inclusive, and customer-centric work culture that encourages continuous learning, teamwork, and innovation, with a strong focus on empowering employees.
The Sunnyvale headquarters is significant for its proximity to tech talent, venture capital, and a vibrant innovation ecosystem, positioning Playvox at the forefront of the WFO industry and serving its North American customer base.
Playvox supports its global customer base through a distributed workforce and strategically located offices. Key functions supported globally include sales, customer success and support, product development, engineering, marketing, and operations, ensuring comprehensive service delivery across North America, Latin America, Europe, and APAC regions.
800 W California Ave
Sunnyvale
CA
USA
Address: Edificio Capitalia Business Center, Av. Santander #62-39, Manizales, Caldas, Colombia
Acts as a primary hub for talent acquisition in Latin America, supporting Playvox's global service delivery and product innovation. Also key for serving the LATAM market.
Address: Operates within a major business district in São Paulo (specific public street address may vary).
Drives growth and supports Playvox's expanding client base in Brazil, a significant customer service market in Latin America.
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As of April 2025, Playvox by NICE' leadership includes:
Playvox by NICE has been backed by several prominent investors over the years, including:
Over the last 12-15 months, Playvox has focused on bolstering its executive leadership, particularly with the appointment of a new Chief Financial Officer. No significant high-profile executive departures have been publicly reported during this period, indicating stability in the top leadership team.
Discover the tools Playvox by NICE uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Playvox primarily utilizes a standardized email format for its employees, which is common for professional communication. The most prevalent format appears to be [first name].[last name]@playvox.com.
firstname.lastname@playvox.com
Format
jane.doe@playvox.com
Example
95%
Success rate
Playvox Official Website • March 19, 2024
Playvox announced its continued leadership recognition in multiple categories in the G2 Spring 2024 Grid® Reports, highlighting strong customer satisfaction and market presence in quality assurance, workforce optimization, and contact center operations software....more
PR Newswire • October 4, 2023
Playvox introduced new AI-powered features aimed at enhancing agent development and performance within contact centers. These include AI-generated feedback, automated coaching recommendations, and sentiment analysis to improve agent skills and customer interactions....more
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