Pilgrim Quality Solutions was a recognized leader in providing Enterprise Quality Management Software (EQMS) and services tailored for the Life Sciences (pharmaceutical, medical devices, biotechnology) and other regulated manufacturing industries. Their flagship platform, SmartSolve®, offered integrated modules to manage various aspects of quality, including document control, CAPA, training, audit management, and nonconformance tracking, helping organizations maintain compliance with standards like FDA 21 CFR Part 11, ISO 9001, and ISO 13485. In July 2018, Pilgrim Quality Solutions was acquired by IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Pilgrim's solutions and expertise have since been integrated into IQVIA's broader technology offerings, often marketed under IQVIA's quality compliance, regulatory technology, or safety and quality suites, enhancing IQVIA's capabilities in helping clients navigate complex regulatory landscapes and improve operational efficiency.
The Tampa headquarters served as the central hub for Pilgrim's corporate operations, software research and development, global sales and marketing leadership, customer support, and professional services for its EQMS solutions.
The facility was a modern corporate office space designed to support a technology-focused workforce, likely featuring collaborative workspaces and development labs. Post-acquisition, specific features are integrated within IQVIA's site management.
Pilgrim's work culture was reportedly focused on innovation in quality management, customer success, and expertise in regulatory compliance. It aimed to foster a collaborative environment for developing and delivering robust software solutions. This ethos is now part of the broader IQVIA culture within relevant divisions.
The Tampa headquarters was significant as the nerve center of Pilgrim's operations, driving its growth and establishing its reputation as a key player in the EQMS market for regulated industries before its strategic acquisition by IQVIA.
Prior to its acquisition, Pilgrim Quality Solutions had a significant international presence, serving customers across North America, Europe, and Asia-Pacific. Its EQMS solutions were designed to support global operations for multinational corporations in regulated industries. Since becoming part of IQVIA, the reach and support for these (now IQVIA's) quality solutions are amplified by IQVIA’s extensive global infrastructure, which spans over 100 countries, offering a much broader network for sales, service, and support to life science organizations worldwide.
2803 W. Busch Blvd, Suite 200 (Pre-acquisition address)
Tampa
Florida
USA
Address: Europalaan 28B, 5232 BC 's-Hertogenbosch, The Netherlands (Pre-acquisition address)
To expand Pilgrim's footprint in Europe, providing localized expertise and support for its SmartSolve® platform to life sciences and manufacturing companies, ensuring compliance with EU regulations and directives.
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As of April 2025, Pilgrim Quality Solutions' leadership includes:
Pilgrim Quality Solutions has been backed by several prominent investors over the years, including:
Since Pilgrim Quality Solutions was acquired by IQVIA in 2018 and integrated into its operations, executive leadership and changes for the former Pilgrim product lines are managed within IQVIA's broader organizational structure. Public announcements specifically detailing executive hires or exits for 'Pilgrim' branded roles or the direct legacy portfolio within IQVIA in the last 12 months are generally not made. Such changes are part of IQVIA's overall talent management within its technology, R&D solutions, or relevant life sciences divisions.
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Following the acquisition, communications for matters related to former Pilgrim Quality Solutions products and services would use IQVIA's corporate email system. Common email formats at IQVIA include variations of first name, last name, and initials.
The most prevalent format is [firstname].[lastname]@iqvia.com. Another known format is [firstinitial][lastname]@iqvia.com.
Format
jane.doe@iqvia.com
Example
90%
Success rate
IQVIA Press Release • May 15, 2024
IQVIA has been recognized as a Leader in the Everest Group’s Life Sciences Operations PEAK Matrix® Assessment 2024. This accolade reflects IQVIA's strong capabilities in areas that historically included Pilgrim Quality Solutions' expertise, such as quality management and regulatory compliance solutions, underscoring continued market leadership and innovation in supporting life sciences companies....more
IQVIA Press Release • July 10, 2018
IQVIA announced the completion of its acquisition of Pilgrim Quality Solutions, a leading provider of enterprise quality management software for the life sciences industry. The acquisition aimed to extend IQVIA's market-leading EMR and quality management capabilities....more
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