PetFlow is an American online retailer of pet food, treats, toys, and supplies for dogs and cats. Founded in 2010, it aimed to make pet parenting easier by offering a wide selection of products and convenient home delivery, including an auto-ship subscription service. In 2017, PetFlow was acquired by PetSmart, which also owned Chewy.com. Subsequently, in February 2023, the PetFlow.com brand and its assets were acquired from Chewy, Inc. by Phillips Pet Food & Supplies, a major national distributor. PetFlow continues to operate as an e-commerce platform under Phillips, focusing on direct-to-consumer sales.
Serves as the central hub for Phillips Pet Food & Supplies, which now manages the PetFlow brand. Functions include strategic planning, e-commerce operations management, marketing, national distribution oversight, and vendor relations for PetFlow.
Phillips' Easton facility is a significant distribution center and corporate office, indicative of their large-scale logistics and supply chain capabilities crucial for supporting an e-commerce brand like PetFlow.
Within Phillips Pet Food & Supplies, the culture likely emphasizes efficiency, distribution excellence, strong relationships with retailers and brands, and a commitment to the pet industry. The integration of PetFlow would bring a more direct-to-consumer focus to parts of their operations.
The Easton headquarters is significant as it represents the central command for one of the largest pet food and supply distributors in the U.S., now including the direct-to-consumer channel through PetFlow.
PetFlow's direct-to-consumer e-commerce operations are primarily focused on serving customers within the United States. Its parent company, Phillips Pet Food & Supplies, is a national distributor within the US. There is no significant direct international operational presence for the PetFlow brand.
5000 Hartley Avenue
Easton
PA
USA
Address: Multiple locations across the United States
To ensure efficient and timely delivery of pet products to customers across different regions of the United States, leveraging Phillips' established logistics infrastructure.
Address: 4750 W Oquendo Rd, Las Vegas, NV 89118 (Historical Address)
This location previously enabled faster shipping times and dedicated support for PetFlow's West Coast customer base.
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As of April 2025, PetFlow' leadership includes:
PetFlow has been backed by several prominent investors over the years, including:
The most significant executive-level change impacting PetFlow in the last 12-18 months was its acquisition by Phillips Pet Food & Supplies from Chewy, Inc. in February 2023. This transition means strategic oversight now falls under Phillips' executive team. Specific hires or exits solely for the PetFlow brand unit within Phillips are not typically publicized as distinct executive moves.
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After its acquisition by Phillips Pet Food & Supplies, direct employee email formats for 'PetFlow' specific personnel might be integrated into Phillips' system (e.g., @phillipspet.com) or maintain a @petflow.com domain for customer-facing roles. Historically, common formats like [first].[last]@petflow.com or [first_initial][last]@petflow.com were used. Customer service emails typically come from support@petflow.com or similar.
[first].[last]@petflow.com
Format
jane.doe@petflow.com
Example
70%
Success rate
Pet Food Processing • February 15, 2023
Phillips Pet Food & Supplies has acquired the PetFlow.com e-commerce website and its associated assets from Chewy, Inc. The acquisition aims to enhance Phillips' direct-to-consumer capabilities and expand its reach in the online pet retail market....more
GlobalPETS • February 16, 2023
US national pet food and supplies distributor Phillips Pet Food & Supplies has taken over all assets from PetFlow.com. The online retailer was part of Chewy's portfolio....more
TechCrunch • May 2, 2017
PetSmart, which recently acquired Chewy.com, has now also confirmed the acquisition of another online pet supplies retailer, PetFlow.com. This move further solidifies PetSmart's position in the e-commerce pet space....more
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