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PerfectServe is a healthcare technology company dedicated to improving patient safety and care team collaboration through its comprehensive Clinical Communication & Collaboration (CC&C) platform. Their solutions aim to streamline workflows, accelerate communication between clinicians, and ensure that critical patient information is delivered securely and efficiently. By unifying communication channels (voice, text, alerts) and integrating with existing hospital systems like EHRs, PerfectServe helps reduce medical errors, improve patient throughput, and enhance clinician satisfaction. They serve a wide range of healthcare organizations, including hospitals, health systems, and physician practices, enabling them to deliver faster, more coordinated care.
The Knoxville headquarters serves as the central hub for PerfectServe's executive leadership, product development, engineering, sales, marketing, customer support, and administrative operations. Strategic decisions and company-wide initiatives originate from this location.
The office is situated in a modern office building in downtown Knoxville, offering employees access to city amenities and fostering a collaborative work environment. It's designed to support innovation and teamwork.
PerfectServe fosters a culture of innovation, collaboration, and customer-centricity. Employees are mission-driven, focusing on solving critical communication challenges in healthcare to improve patient outcomes. The environment encourages open communication and continuous learning.
The Knoxville headquarters is significant as it anchors PerfectServe's operations and represents its commitment to the US healthcare market. Its location in Tennessee also places it within a region with a strong healthcare presence.
PerfectServe primarily operates and serves clients within North America, with a strong focus on the United States and Canada. While their cloud-based platform is technically accessible globally, their direct sales, implementation, and support functions are concentrated in these regions. Their global presence is mainly through their North American operations supporting healthcare systems that may have international affiliations or research.
100 West Summit Hill Drive SW, Suite 701
Knoxville
Tennessee
USA
Address: Specific street address not publicly listed, operates within the Alpharetta tech corridor.
Serves as a key operational site for supporting clients in the Southeastern United States and may house specialized teams focusing on particular product lines or services.
Address: Specific street address not publicly listed; this location was established following the acquisition of Telmediq.
Key Canadian operational base, focusing on R&D and support for Canadian clients, contributing to PerfectServe's broader North American presence.
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As of April 2025, PerfectServe' leadership includes:
PerfectServe has been backed by several prominent investors over the years, including:
PerfectServe has maintained a relatively stable executive team. Notable appointments in the recent past include strategic roles to bolster client relations and product innovation. There have been no widely publicized major executive exits in the immediate last 12 months.
Discover the tools PerfectServe uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
PerfectServe commonly uses the [first_initial][last]@perfectserve.com email format. This is a prevalent structure in many technology companies for professional communication.
flast@perfectserve.com (e.g., jsmith@perfectserve.com for John Smith)
Format
gcastel@perfectserve.com
Example
90%
Success rate
PerfectServe Press Release • January 17, 2024
PerfectServe announced the appointment of Matt Kelliher as its new Chief Sales Officer. Kelliher will lead the company's sales organization, develop and execute sales strategies, and drive revenue growth across all market segments....more
KLAS Research • August 1, 2023
PerfectServe was featured in the 2023 KLAS Research report on Clinical Communication Platforms. While specific rankings vary, inclusion in such reports indicates significant market presence and customer adoption in the healthcare communication sector....more
PerfectServe Press Release • May 9, 2023
PerfectServe announced an integration with Vocera, now part of Stryker, to enhance communication workflows. This collaboration allows critical patient alerts from various hospital systems to be routed intelligently through either platform to the right care team members on their preferred device....more
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