What Does PerfectServe Do?

Total employees311
HeadquartersKnoxville
Founded1999

PerfectServe is a healthcare technology company dedicated to improving patient safety and care team collaboration through its comprehensive Clinical Communication & Collaboration (CC&C) platform. Their solutions aim to streamline workflows, accelerate communication between clinicians, and ensure that critical patient information is delivered securely and efficiently. By unifying communication channels (voice, text, alerts) and integrating with existing hospital systems like EHRs, PerfectServe helps reduce medical errors, improve patient throughput, and enhance clinician satisfaction. They serve a wide range of healthcare organizations, including hospitals, health systems, and physician practices, enabling them to deliver faster, more coordinated care.

Where Is PerfectServe's Headquarters?

HQ Function

The Knoxville headquarters serves as the central hub for PerfectServe's executive leadership, product development, engineering, sales, marketing, customer support, and administrative operations. Strategic decisions and company-wide initiatives originate from this location.

Notable Features:

The office is situated in a modern office building in downtown Knoxville, offering employees access to city amenities and fostering a collaborative work environment. It's designed to support innovation and teamwork.

Work Culture:

PerfectServe fosters a culture of innovation, collaboration, and customer-centricity. Employees are mission-driven, focusing on solving critical communication challenges in healthcare to improve patient outcomes. The environment encourages open communication and continuous learning.

HQ Significance:

The Knoxville headquarters is significant as it anchors PerfectServe's operations and represents its commitment to the US healthcare market. Its location in Tennessee also places it within a region with a strong healthcare presence.

Values Reflected in HQ: The headquarters likely reflects PerfectServe's core values such as integrity, innovation, customer focus, and teamwork, through its design, operational efficiency, and employee engagement initiatives.

Location:

PerfectServe primarily operates and serves clients within North America, with a strong focus on the United States and Canada. While their cloud-based platform is technically accessible globally, their direct sales, implementation, and support functions are concentrated in these regions. Their global presence is mainly through their North American operations supporting healthcare systems that may have international affiliations or research.

Street Address:

100 West Summit Hill Drive SW, Suite 701

City:

Knoxville

State/Province:

Tennessee

Country:

USA

Where Else Does PerfectServe Operate Around the World?

Alpharetta, Georgia/USA

Address: Specific street address not publicly listed, operates within the Alpharetta tech corridor.

Serves as a key operational site for supporting clients in the Southeastern United States and may house specialized teams focusing on particular product lines or services.

Victoria, British Columbia/Canada

Address: Specific street address not publicly listed; this location was established following the acquisition of Telmediq.

Key Canadian operational base, focusing on R&D and support for Canadian clients, contributing to PerfectServe's broader North American presence.

Buying Intent Signals for PerfectServe

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading PerfectServe? Meet the Executive Team

As of April 2025, PerfectServe' leadership includes:

Guillaume Castel - Chief Executive Officer
Mary Hatcher - Chief Financial Officer
Ben Moore - Chief Product Officer
Kelly Conklin - Chief Client Officer
Heather L. Mauk - Chief People Officer
Matt Kelliher - Chief Sales Officer
Hank GABRIEL - Chief Strategy Officer

Who's Investing in PerfectServe?

PerfectServe has been backed by several prominent investors over the years, including:

K1 Investment Management

What Leadership Changes Has PerfectServe Seen Recently?

Hire1
Exits0

PerfectServe has maintained a relatively stable executive team. Notable appointments in the recent past include strategic roles to bolster client relations and product innovation. There have been no widely publicized major executive exits in the immediate last 12 months.

New Appointments:

Matt Kelliher, Matt Kelliher joined PerfectServe as Chief Sales Officer, bringing extensive experience in healthcare technology sales.

What Technology (Tech Stack) Is Used byPerfectServe?

Discover the tools PerfectServe uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

PerfectServe Email Formats and Examples

PerfectServe commonly uses the [first_initial][last]@perfectserve.com email format. This is a prevalent structure in many technology companies for professional communication.

flast@perfectserve.com (e.g., jsmith@perfectserve.com for John Smith)

Format

gcastel@perfectserve.com

Example

90%

Success rate

What's the Latest News About PerfectServe?

PerfectServe Press Release • January 17, 2024

PerfectServe Appoints Matt Kelliher as Chief Sales Officer

PerfectServe announced the appointment of Matt Kelliher as its new Chief Sales Officer. Kelliher will lead the company's sales organization, develop and execute sales strategies, and drive revenue growth across all market segments....more

KLAS Research • August 1, 2023

PerfectServe Recognized in KLAS Research Report on Clinical Communication Platforms

PerfectServe was featured in the 2023 KLAS Research report on Clinical Communication Platforms. While specific rankings vary, inclusion in such reports indicates significant market presence and customer adoption in the healthcare communication sector....more

PerfectServe Press Release • May 9, 2023

PerfectServe and Vocera, now part of Stryker, Integrate to Improve Clinical Workflows and Patient Care

PerfectServe announced an integration with Vocera, now part of Stryker, to enhance communication workflows. This collaboration allows critical patient alerts from various hospital systems to be routed intelligently through either platform to the right care team members on their preferred device....more

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