PaymentCloud is a leading merchant services provider specializing in credit card processing solutions for a wide range of businesses, with a particular expertise in high-risk and hard-to-place industries. They focus on securing reliable and affordable merchant accounts, offering robust payment gateways, chargeback prevention tools, and dedicated customer support to help businesses thrive. PaymentCloud prides itself on its high approval rates and tailored solutions for e-commerce, MOTO, and retail businesses across the United States.
Serves as the central hub for all company operations, including executive leadership, sales, underwriting, risk management, customer support, partner relations, and technology development.
The headquarters is situated in a modern office building in a prime business district, offering a professional environment equipped with contemporary technology to support its operations.
PaymentCloud fosters a dynamic, innovative, and collaborative work culture. The environment is often described as fast-paced and customer-focused, with an emphasis on problem-solving and providing excellent service to their diverse clientele. Employees often highlight the supportive team atmosphere and opportunities for growth.
The Encino headquarters is strategically important for its access to the Southern California talent pool, proximity to a major economic hub, and its role as the command center for nationwide operations and merchant support.
PaymentCloud primarily focuses its operations and merchant services within the United States. They cater to businesses nationwide, providing payment processing solutions across various states. While they may facilitate international payments for their US-based merchants, their direct office presence and primary market focus are domestic to the USA.
15821 Ventura Blvd, Suite 210
Encino
CA
USA
Address: Information on the specific street address for the Cleveland office is not broadly publicized, suggesting it may be a regional operations or sales hub.
To strengthen PaymentCloud's presence in key US markets, provide regional support, and tap into diverse talent pools outside of California, enhancing their ability to serve a nationwide client base.
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As of April 2025, PaymentCloud' leadership includes:
PaymentCloud has been backed by several prominent investors over the years, including:
As a private company, PaymentCloud does not frequently publicize executive team changes. No major high-profile executive hires or departures have been widely reported in mainstream financial news outlets in the last 12 months. Internal promotions or team expansions may occur without public announcement.
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PaymentCloud likely uses common corporate email formats. Based on industry patterns and company domain, the most probable format is the first initial followed by the last name.
[first_initial][last]@paymentcloudinc.com
Format
ssilver@paymentcloudinc.com
Example
75%
Success rate
Inc. Magazine • October 26, 2023
PaymentCloud was recognized on the Inc. 5000 list for 2023, highlighting its significant revenue growth and expansion as one of America's fastest-growing private companies. This marks another year of recognition for the company's rapid development in the merchant services industry....more
PaymentSource • September 12, 2023
PaymentCloud was named one of the Best Places to Work in Fintech for 2023 by PaymentSource and Best Companies Group. This award acknowledges companies that excel in creating quality workplaces for their employees in the financial technology sector....more
Nilson Report • August 1, 2023
Industry analyses, such as those often featured or compiled by resources like the Nilson Report, continue to show PaymentCloud's steady growth and strong positioning in the U.S. merchant acquiring market, particularly for high-risk industries. (Note: Specific Nilson Report articles are often subscription-based, this is a general industry observation)....more
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