Products
By Team
Sales
Multithread effectively and personalize outreach to convert deals faster
Social Media Marketing
Elevate social presence and drive business growth from social media
RevOps
Identify and prioritize high-intent leads, and improve sales effectiveness
Events & Field Marketing
Find and connect with ICP attendees, and improve event outcomes
Resources
.png)
.png)
Passage AI
What Does Passage AI Do?
Passage AI is an innovative conversational AI platform designed to automate and enhance customer service interactions. Founded in 2016, Passage AI leverages Natural Language Understanding (NLU) and deep learning to power intelligent virtual assistants and chatbots across various channels. Its core mission was to help businesses provide instant, personalized support, answer customer queries, and resolve issues effectively. In December 2020, Passage AI was acquired by ServicePower, a leading provider of field service management software. This strategic acquisition integrated Passage AI's advanced AI capabilities into ServicePower's offerings, aiming to further improve customer engagement, operational efficiency, and provide smarter service experiences. The Passage AI technology continues to be a key component in enhancing ServicePower's suite of solutions.
Where Is Passage AI's Headquarters?
HQ Function
Served as the primary center for research, development, product management, and operations for the Passage AI platform. It was the hub for innovation in conversational AI.
Notable Features:
As a startup, the headquarters likely prioritized a functional, agile, and collaborative workspace conducive to rapid innovation and development, rather than significant architectural highlights.
Work Culture:
Characterized by a typical Silicon Valley startup culture: fast-paced, innovative, engineering-focused, and collaborative. Strong emphasis on technological advancement and solving complex AI challenges for customer service.
HQ Significance:
The Sunnyvale location in Silicon Valley provided crucial access to a rich talent pool, technological ecosystem, venture capital, and a network of other innovative companies, fostering Passage AI's growth.
Values Reflected in HQ: The headquarters likely reflected values of innovation, agility, collaboration, and a relentless focus on building cutting-edge AI technology to improve customer experiences.
Location:
While Passage AI originated as a US-based startup, its acquisition by ServicePower significantly expanded its global reach. Passage AI's technology now underpins solutions used by ServicePower's international clientele. ServicePower operates and serves customers globally, enabling the Passage AI capabilities to support customer service and field operations in North America, Europe, Asia-Pacific, and other regions, reflecting a truly global operational footprint for its AI-driven services.
Street Address:
815 Hermosa Ave
City:
Sunnyvale
State/Province:
California
Country:
USA
Where Else Does Passage AI Operate Around the World?
Integrated within ServicePower's Global Network
Address: N/A (Multiple ServicePower Locations, e.g., McLean, VA, USA; Stockport, UK)
To support ServicePower's global client base by leveraging Passage AI's capabilities in field service management and customer engagement solutions across various regions, including North America, Europe, and APAC.
Buying Intent Signals for Passage AI
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Passage AI? Meet the Executive Team
As of April 2025, Passage AI' leadership includes:
Who's Investing in Passage AI?
Passage AI has been backed by several prominent investors over the years, including:
What Leadership Changes Has Passage AI Seen Recently?
Following the acquisition by ServicePower in December 2020, the original leadership of Passage AI transitioned. Some founders took on roles within ServicePower, while others moved to new ventures. There are no recent 'new hires' or 'exits' for a standalone Passage AI executive team, as it is now integrated.
Departures
New Appointments:
What Technology (Tech Stack) Is Used byPassage AI?
Discover the tools Passage AI uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Passage AI Email Formats and Examples
Prior to its acquisition by ServicePower, Passage AI likely used common startup email formats. Post-acquisition, communications would typically use ServicePower's email conventions (e.g., name@servicepower.com). For historical reference or attempts to reach individuals associated with Passage AI, understanding typical startup patterns can be useful.
Common startup formats: [first]@[companydomain].com (e.g., firstname@passage.ai) or [first].[last]@[companydomain].com
Format
example: mitul@passage.ai (hypothetical, based on common [first]@domain format)
Example
65%
Success rate
What's the Latest News About Passage AI?
PR Newswire (ServicePower) • December 15, 2020
ServicePower Acquires PassageAI to Enhance AI-Powered Customer Engagement and Field Service Management
ServicePower announced its acquisition of Passage AI, a California-based conversational AI platform. The acquisition aimed to integrate Passage AI's NLU and chatbot capabilities into ServicePower's field service management solutions, thereby improving customer experiences and operational efficiencies....more
TechCrunch • June 18, 2019
PassageAI scores $3.5M seed extension for its customer service automation tools
Passage AI, a startup developing AI-powered tools for customer service automation, secured a $3.5 million seed extension round. The funding was led by Engineering Capital, Storm Ventures, Correlation Ventures, and SAP.io, bringing its total funding at the time to $4.5 million to expand its NLU platform....more
Passage AI Blog (archived) • February 12, 2019
Passage AI Blog: Natural Language Understanding (NLU) vs. Natural Language Processing (NLP)
An example of Passage AI's thought leadership, explaining the distinctions and relationship between NLU and NLP, key technologies underpinning their conversational AI platform. This highlights their expertise in the AI space....more
Highperformr's free tools for company research
Explore Employees by Region or Country
See where a company’s workforce is located, by country or region.
View Funding Details
View past and recent funding rounds with amounts and investors.
Understand Revenue Insights
Understand company revenue estimates and financial scale.
Track Active Job Openings
Track active roles and hiring trends to spot growth signals.
Review Product and Offerings
Discover what a company offers—products, platforms, and solutions.
Get SIC or NAICS Codes
Get the company’s official SIC and NAICS classifications.
Analyze Website Traffic Trends
Analyze visitor volume, engagement, and top traffic sources.
Discover Social Profiles and Engagement
Explore LinkedIn, Twitter, and other active social profiles.
Identify Top Competitors
Identify top competitors based on similar business traits.
Research and Discover Companies with Highperformr — Smarter, Faster
Explore companies in depth — from the tech they use to recent funding, hiring trends, and buyer signals — all in one powerful view.
Highperformr AI helps you surface the right accounts and enrich your CRM with verified company and contact insights, so your teams can prioritize and engage faster.
- Track intent signals to find buyers who are actively in-market
- Enrich contacts and companies instantly, no need to switch tools
- Automate workflows to stay ahead of every change
- Connect your CRM & tools for seamless data sync and activation
Thousands of companies, including Passage AI, are just a search away.