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Parts Town
What Does Parts Town Do?
Parts Town is the leading, technology-enabled global distributor of genuine OEM (Original Equipment Manufacturer) foodservice equipment parts, residential appliance parts, and HVAC components. With a massive inventory of in-stock parts, innovative e-commerce and mobile technology, and a strong focus on customer experience, Parts Town helps service technicians, restaurants, and institutions quickly find and receive the critical parts needed to keep commercial kitchens and appliances operational. The company is known for its commitment to same-day shipping and its unique, passionate company culture.
Where Is Parts Town's Headquarters?
HQ Function
Serves as the global corporate headquarters, primary North American distribution center, technology innovation hub, and customer experience center. It manages core operations including logistics, customer service, IT, marketing, and finance.
Notable Features:
A state-of-the-art, 420,000+ sq ft facility featuring advanced AutoStore robotic automation for warehousing, an innovation kitchen for equipment testing and content creation, extensive training facilities, and modern, collaborative office spaces.
Work Culture:
Dynamic and fast-paced environment rooted in core values of Safety, Integrity, Community, Passion, Courage, and Innovation. Known for a 'work hard, play hard' philosophy, strong emphasis on customer service excellence, employee recognition programs, and fostering a fun, engaging workplace.
HQ Significance:
The Addison HQ is pivotal to Parts Town's operational efficiency, enabling industry-leading shipping times for its vast inventory. It symbolizes the company's rapid growth, commitment to technological advancement in logistics, and serves as the heart of its distinctive company culture and customer-first approach.
Values Reflected in HQ: The HQ prominently reflects Parts Town's core values: Innovation (through advanced automation and technology), Customer Passion (evident in the efficient distribution designed for speed), Courage (bold investments in infrastructure), and Community (collaborative workspaces and employee-focused amenities).
Location:
Parts Town supports customers globally through its extensive distribution network and family of companies, including the REPA Group in Europe and various international partnerships. It offers genuine OEM parts for foodservice equipment, residential appliances, and HVAC systems to customers in numerous countries, supported by localized e-commerce platforms, inventory, and customer service teams. Key functions supported globally include parts distribution, technical support, sales, and market-specific solutions.
Street Address:
1200 Greenbriar Dr
City:
Addison
State/Province:
IL
Country:
USA
Where Else Does Parts Town Operate Around the World?
Bergkirchen, Germany
Address: Gadastr. 2, 85232 Bergkirchen, Germany
Serves as the central hub for Parts Town's European operations, leveraging REPA's extensive network, local market expertise, and multi-brand capabilities to serve customers across the continent.
Cannock, Staffordshire, UK
Address: Unit 10, Blakeney Way, Kingswood Lakeside, Cannock, Staffordshire, WS11 8LD, UK
Supports Parts Town's growth in the UK by offering localized inventory, rapid delivery, and dedicated customer service to British foodservice professionals.
Lawrenceville, GA, USA
Address: 775 Tipton Industrial Dr SW, Lawrenceville, GA 30046, USA
Expands Parts Town's market reach beyond commercial foodservice, serving as a critical node for distributing home appliance and electronics parts throughout North America.
Buying Intent Signals for Parts Town
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Parts Town? Meet the Executive Team
As of April 2025, Parts Town' leadership includes:
Who's Investing in Parts Town?
Parts Town has been backed by several prominent investors over the years, including:
What Leadership Changes Has Parts Town Seen Recently?
Parts Town has made strategic leadership appointments and transitions over the past year to bolster its executive team, supporting continued global growth and operational excellence in both its Americas and International divisions. This includes promotions for seasoned internal leaders and key external hires for international expansion.
New Appointments:
What Technology (Tech Stack) Is Used byParts Town?
Discover the tools Parts Town uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Parts Town Email Formats and Examples
Parts Town commonly uses the email format of the first initial followed by the last name. For example, if an employee's name is Jane Smith, her email address would likely be jsmith@partstown.com. This is a frequent pattern observed for company communications.
[first_initial][last]@partstown.com
Format
jsmith@partstown.com
Example
85%
Success rate
What's the Latest News About Parts Town?
PR Newswire • February 1, 2024
Parts Town Strengthens Leadership Team to Drive Continued Growth
Parts Town announced key leadership appointments, including John McDonough as Chairman, Parts Town Americas, and Clint Holder as Group President, Parts Town Americas. These changes aim to support the company's ongoing expansion, innovation, and commitment to customer service....more
PR Newswire • December 5, 2023
Parts Town Named a 2023 Top Workplace by Chicago Tribune for Fourth Consecutive Year
Parts Town was recognized as a Top Workplace in the Chicago metropolitan area by the Chicago Tribune. This award highlights the company's strong positive culture, employee engagement, and commitment to its core values of Safety, Integrity, Community, Passion, Courage, and Innovation....more
PR Newswire • October 17, 2023
Parts Town Launches Same Day Delivery in New York City Market
Parts Town expanded its Same Day Delivery service to the New York City metropolitan area. This initiative further enhances its commitment to providing fast and convenient access to genuine OEM foodservice equipment parts for operators in one of the world's busiest culinary markets....more
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