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parcelLab is a leading post-purchase customer experience platform that helps e-commerce brands transform their operations into customer-centric experiences. By offering end-to-end visibility into the shipping process, personalized communication, and proactive issue resolution, parcelLab empowers businesses to enhance customer satisfaction, reduce operational costs, and drive revenue growth. They provide a centralized platform that integrates with various logistics providers and e-commerce systems, enabling seamless management of the post-purchase journey.
Serves as the central hub for all company operations, including sales, marketing, product development, and customer support.
The Munich headquarters likely features modern office spaces designed to foster collaboration and innovation, reflecting the company's focus on technology and customer experience.
parcelLab promotes a collaborative and innovative work environment, emphasizing teamwork, open communication, and continuous learning. They likely foster a culture of customer-centricity and empower employees to make a positive impact on the post-purchase experience.
The Munich headquarters is strategically located in a key European market, providing access to a skilled talent pool and proximity to major e-commerce players. It represents parcelLab's commitment to serving the European market and driving innovation in the post-purchase space.
parcelLab supports e-commerce businesses globally by providing a platform to track shipments, personalize customer communications, manage returns, and resolve delivery-related issues. They integrate with hundreds of carriers worldwide, enabling businesses to offer a consistent and branded post-purchase experience across different regions.
Thierschstraße 17
München
Bayern
Germany
Address: Specific address unavailable, located in central London.
Serves as a strategic hub for serving the UK and other English-speaking markets, facilitating partnerships and providing localized support.
Address: Specific address unavailable, located in central Paris.
Serves as a strategic hub for serving the French-speaking markets, facilitating partnerships and providing localized support.
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As of April 2025, parcelLab' leadership includes:
parcelLab has been backed by several prominent investors over the years, including:
Based on available information, there are no major executive hires or exits publicly announced within the last 12 months. This may indicate stability within the executive leadership team.
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The most common email format used by parcelLab appears to be the standard first name.last name@parcellab.com. There can be other variations too.
[first].[last]@parcellab.com
Format
john.doe@parcellab.com
Example
90%
Success rate
Tech Funding News • October 18, 2022
parcelLab has raised €112M in Series C funding led by Insight Partners. The funding will be used to expand into new markets and further develop its post-purchase experience platform....more
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