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OTRS AG provides open-source and cloud-based solutions for customer service management (CSM), IT service management (ITSM), and security. Their flagship product, OTRS, is a highly customizable and scalable platform used by organizations of all sizes to streamline their service operations, improve customer satisfaction, and enhance security. OTRS helps businesses automate workflows, manage communications, and track performance metrics to deliver exceptional service experiences.
The headquarters serves as the primary hub for OTRS AG's core business functions, including product development, sales, marketing, customer support, and administrative operations.
The OTRS AG headquarters likely features modern office spaces designed to foster collaboration and innovation. While specific architectural highlights aren't widely publicized, it likely reflects a commitment to a professional and efficient work environment.
The work culture at OTRS AG's headquarters likely emphasizes collaboration, innovation, and customer focus. Given their open-source roots, transparency and community engagement are probably also valued.
The headquarters is significant as the central location for driving OTRS AG's global strategy and product development. It represents the heart of the company's operations and its commitment to providing high-quality service management solutions.
OTRS AG supports its global customer base through a network of partners and regional offices. Key functions supported globally include: sales, support, consulting, implementation, training, and ongoing maintenance for their OTRS platform and related services.
Zimmersmühlenweg 11
Oberursel
Hessen
Germany
Address: 160 Robinson Road, #17-03 SBF Center, Singapore 068914
The Singapore office expands OTRS AG's presence and provides localized support to customers and partners in the APAC market, facilitating growth and market penetration.
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As of April 2025, OTRS Group' leadership includes:
OTRS Group has been backed by several prominent investors over the years, including:
No investor information available.
Based on available information, there has been limited publicly available news regarding significant executive hires or exits at OTRS AG in the last 12 months. Further research is recommended for the most up-to-date information.
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The most common email format used by OTRS AG employees typically follows a [first_initial][last]@otrs.com structure. This format allows for easy identification and communication within the company.
[first_initial][last]@otrs.com
Format
jdoe@otrs.com
Example
80%
Success rate
Press Release • 2023-05-15
OTRS AG announced the release of new AI-powered features to enhance automation and efficiency for its customers. The new functionalities use machine learning to streamline ticket routing, offer intelligent suggestions, and improve self-service capabilities....more
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