What Does OTRS Group Do?

Total employees121
HeadquartersOberursel
Founded2003

OTRS AG provides open-source and cloud-based solutions for customer service management (CSM), IT service management (ITSM), and security. Their flagship product, OTRS, is a highly customizable and scalable platform used by organizations of all sizes to streamline their service operations, improve customer satisfaction, and enhance security. OTRS helps businesses automate workflows, manage communications, and track performance metrics to deliver exceptional service experiences.

Where Is OTRS Group's Headquarters?

OTRS Group officeOTRS Group officeOTRS Group officeOTRS Group office
*Images sourced via web search. Rights belong to original owners

HQ Function

The headquarters serves as the primary hub for OTRS AG's core business functions, including product development, sales, marketing, customer support, and administrative operations.

Notable Features:

The OTRS AG headquarters likely features modern office spaces designed to foster collaboration and innovation. While specific architectural highlights aren't widely publicized, it likely reflects a commitment to a professional and efficient work environment.

Work Culture:

The work culture at OTRS AG's headquarters likely emphasizes collaboration, innovation, and customer focus. Given their open-source roots, transparency and community engagement are probably also valued.

HQ Significance:

The headquarters is significant as the central location for driving OTRS AG's global strategy and product development. It represents the heart of the company's operations and its commitment to providing high-quality service management solutions.

Values Reflected in HQ: The headquarters likely reflects OTRS AG's values of innovation, customer focus, open communication, and commitment to providing reliable and scalable solutions.

Location:

OTRS AG supports its global customer base through a network of partners and regional offices. Key functions supported globally include: sales, support, consulting, implementation, training, and ongoing maintenance for their OTRS platform and related services.

Street Address:

Zimmersmühlenweg 11

City:

Oberursel

State/Province:

Hessen

Country:

Germany

Where Else Does OTRS Group Operate Around the World?

Singapore, Singapore

Address: 160 Robinson Road, #17-03 SBF Center, Singapore 068914

The Singapore office expands OTRS AG's presence and provides localized support to customers and partners in the APAC market, facilitating growth and market penetration.

Buying Intent Signals for OTRS Group

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading OTRS Group? Meet the Executive Team

As of April 2025, OTRS Group' leadership includes:

Andreas Mühlberger - Chief Executive Officer (CEO)
Manuel Weidinger - Chief Technology Officer (CTO)
Sabine Riedel - Chief Financial Officer (CFO)

Who's Investing in OTRS Group?

OTRS Group has been backed by several prominent investors over the years, including:

No investor information available.

What Leadership Changes Has OTRS Group Seen Recently?

Hire0
Exits0

Based on available information, there has been limited publicly available news regarding significant executive hires or exits at OTRS AG in the last 12 months. Further research is recommended for the most up-to-date information.

What Technology (Tech Stack) Is Used byOTRS Group?

Discover the tools OTRS Group uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

OTRS Group Email Formats and Examples

The most common email format used by OTRS AG employees typically follows a [first_initial][last]@otrs.com structure. This format allows for easy identification and communication within the company.

[first_initial][last]@otrs.com

Format

jdoe@otrs.com

Example

80%

Success rate

What's the Latest News About OTRS Group?

Press Release • 2023-05-15

OTRS AG Launches New AI-Powered Features

OTRS AG announced the release of new AI-powered features to enhance automation and efficiency for its customers. The new functionalities use machine learning to streamline ticket routing, offer intelligent suggestions, and improve self-service capabilities....more

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