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Operation Smile is an international medical non-profit organization founded in 1982. It provides free, safe, and effective reconstructive surgeries for children and young adults born with cleft lip, cleft palate, and other facial deformities in low- and middle-income countries. Through its global network of medical volunteers, Operation Smile also focuses on training local medical professionals and strengthening healthcare systems to build long-term, sustainable cleft care capacity. Their mission is driven by the belief that every child deserves access to safe surgical care and a future filled with hope.
The headquarters serves as the central hub for global operations, coordinating international medical missions, volunteer mobilization, fundraising, program development, advocacy, and administrative support for its worldwide initiatives.
The facility is likely a modern office space designed to support a global non-profit's operational needs, potentially including areas for mission planning, volunteer coordination, and communication.
The work culture at Operation Smile's HQ is characterized by a deep commitment to its mission, compassion, collaboration among diverse teams, and a drive to make a tangible impact on children's lives globally. Employees often share a passion for humanitarian work and global health equity.
The Virginia Beach headquarters is significant as it's the nerve center from which Operation Smile has grown into a leading global organization, impacting hundreds of thousands of lives and pioneering approaches to safe surgical care in resource-limited settings.
Operation Smile conducts medical programs and supports comprehensive cleft care in over 30 countries across Africa, Asia, Latin America, and the Middle East. Globally supported functions include direct surgical interventions, training and education for local medical professionals, speech therapy, dental care, psychosocial support, research, and health systems strengthening to ensure long-term, sustainable impact.
3641 Faculty Boulevard
Virginia Beach
Virginia
USA
Address: Unit 305-306, FSS Building II, 18 Scout Tuason St. cor. Scout Castor St., Brgy. Laging Handa, Quezon City (Note: This is a known program office, specific addresses can vary for field offices)
To deliver comprehensive cleft care, build local surgical capacity through training and education, and raise awareness within the Philippines and support broader efforts in the Asia-Pacific region.
Address: Specific street address for the Bogotá office may vary; it's a major operational hub in Latin America. (e.g. Fundación Operación Sonrisa Colombia, Carrera 13 # 93 - 40 Oficina 307, Bogotá)
To provide access to safe surgery for children with cleft conditions in Colombia and neighboring countries, enhance local healthcare infrastructure, and conduct patient follow-up and comprehensive care.
Address: Represents a key hub for operations in Southern and sub-Saharan Africa (Specific address not readily available, but operational presence is strong).
To address the significant need for cleft care in Africa, empower local medical communities, and advocate for improved access to surgical services on the continent.
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As of April 2025, Operation Smile' leadership includes:
Operation Smile has been backed by several prominent investors over the years, including:
In late 2023/early 2024, Operation Smile announced a leadership transition with the departure of its CEO, Susan Can, and the appointment of Kristie Porcaro and Desiree Berger as Interim Co-CEOs to guide the organization.
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Operation Smile typically uses a standard professional email format for its staff. The most common structure involves the employee's first name and last name, or first initial and last name, followed by the @operationsmile.org domain.
[first].[last]@operationsmile.org
Format
jane.doe@operationsmile.org
Example
80%
Success rate
BusinessWire • May 7, 2024
Avanos Medical, Inc. and Operation Smile announced a renewed partnership to improve access to essential medical supplies for cleft lip and cleft palate surgeries in underserved communities globally. Avanos will donate medical products valued at over $1 million annually for three years....more
PR Newswire • February 13, 2024
Operation Smile announced the appointment of Kristie Porcaro, Chief Strategy Officer, and Desiree Berger, Chief Development Officer, as Interim Co-Chief Executive Officers. This follows the departure of former CEO Susan Can. The organization expressed confidence in their leadership during the transition....more
Daily Press • October 26, 2023
Susan Can, CEO of Virginia Beach-based Operation Smile, announced she would be leaving the global nonprofit at the end of the year (2023) after three years at the helm. The organization stated it would begin a search for her successor....more
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