HQ Function

Serves as a central command for Philippine operations, housing key management, client relations, HR, IT infrastructure, and a significant portion of their multilingual customer support and back-office delivery teams.

Notable Features:

State-of-the-art, PEZA-accredited facilities featuring redundant power and internet connectivity, advanced security systems (PCI DSS and ISO 27001 certified environments), modern ergonomic workspaces, training rooms, and recreational areas for employees.

Work Culture:

A dynamic, multicultural, and client-centric environment that emphasizes continuous improvement, teamwork, and employee development. The culture promotes open communication and a strong sense of community, aiming to deliver exceptional service.

HQ Significance:

The Makati headquarters is pivotal to Open Access BPO's global delivery capability, leveraging the Philippines' highly skilled talent pool, English proficiency, and established BPO ecosystem to serve international clients 24/7.

Values Reflected in HQ: The headquarters reflects values of professionalism, operational excellence, security, technological advancement, and a strong commitment to employee well-being and client success.

Location:

Open Access BPO supports global operations through its strategically located delivery centers in Asia (Philippines, Taiwan, China) and a client relations presence in North America (USA). This network enables them to provide 24/7 multilingual support in over 30 languages, ensuring business continuity and tailored solutions for diverse international markets. Functions supported globally include customer service, technical support, content moderation, translation, data entry, AI data annotation, and various back-office processes.

Street Address:

Glorietta 2 Corporate Center, Palm Drive, Ayala Center

City:

Makati City

State/Province:

Metro Manila

Country:

Philippines