OnProcess Technology
OnProcess Technology's Overview
OnProcess Technology is a global leader in optimizing complex, post-sale service supply chain operations for many of the world's foremost brands. They specialize in transforming service processes through managed services that encompass digital transformation, service order management, reverse logistics, parts planning, and customer experience management. By integrating advanced analytics, proprietary technology platforms like Agora™, and deep domain expertise, OnProcess helps businesses enhance customer loyalty, significantly reduce operational costs, and unlock new revenue opportunities within their service and supply chain ecosystems.
Where is OnProcess Technology's Headquarters?
HQ Function
Serves as the primary center for executive leadership, global strategy formulation, business development, marketing, finance, and the central hub for technology and service innovation.
Notable Features:
The Franklin headquarters is a modern office facility located in a professional business park, designed to support a global workforce and foster collaboration. Specific architectural details are not publicly emphasized, but it provides an environment conducive to a technology-focused service company.
Work Culture:
The work culture at OnProcess's headquarters is characterized by innovation, customer-centricity, and a data-driven approach. It promotes collaboration, continuous learning, and empowering employees to deliver exceptional value to clients globally.
HQ Significance:
This headquarters is pivotal as the command center for OnProcess's worldwide operations, driving its strategic initiatives, client relationship management, and the ongoing development of its service optimization solutions and technology.
Values Reflected in HQ: The headquarters' environment aims to reflect OnProcess's core values of client success, innovation, integrity, and operational excellence, through its infrastructure and collaborative workspaces.
Location:
OnProcess Technology maintains a robust global footprint with strategically positioned headquarters and service delivery centers across North America, Europe (EMEA), Asia-Pacific (APAC), and Latin America. This international network enables them to deliver 24/7, multilingual support and a comprehensive suite of managed services, including service supply chain optimization, technical support, customer experience management, and reverse logistics, to a diverse global clientele across various high-tech industries.
Street Address:
100 Financial Park
City:
Franklin
State/Province:
MA
Country:
USA
OnProcess Technology's Global Presence
Sofia, Bulgaria
Address: Business Park Sofia, Building 10, Floor 3, Mladost 4, Sofia 1766, Bulgaria
Strategically located to serve the diverse European market, offering access to a skilled, multilingual talent pool and ensuring comprehensive coverage for OnProcess's EMEA client base.
Kolkata, India
Address: Tower II, DCB-II, Block DC, Sector V, Salt Lake, Kolkata – 700091, West Bengal, India
Leverages India's extensive technology talent and operational scalability to provide 24/7, cost-effective service delivery and support for OnProcess's international operations.
Heredia, Costa Rica
Address: Zona Franca Metropolitana, Edificio C, Barreal de Heredia, Costa Rica
Offers a strategic nearshore location with a skilled workforce, supporting clients in the Americas with reduced time zone differences and strong cultural alignment.
Buying Intent Signals for OnProcess Technology
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of OnProcess Technology
As of April 2025, OnProcess Technology' leadership includes:
Investors of OnProcess Technology
OnProcess Technology has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
In the past 12 months, OnProcess Technology has focused on strengthening its leadership team, notably with the appointment of a new Chief Financial Officer to support its strategic financial planning and global growth initiatives. No major executive departures have been publicly announced during this period.
New Appointments:
Technology (Tech Stack) used by OnProcess Technology
Discover the tools OnProcess Technology uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
OnProcess Technology Email Formats and Examples
OnProcess Technology commonly uses the [first].[last]@onprocess.com email format for its employees. This is the most prevalent pattern, though variations might exist for specific roles or legacy systems.
[first].[last]@onprocess.com
Format
jane.doe@onprocess.com
Example
80%
Success rate
News and media
PR Newswire • October 4, 2023
OnProcess Technology Appoints Chrystianne Roberts as Chief Financial Officer
OnProcess Technology announced the appointment of Chrystianne Roberts as its new Chief Financial Officer (CFO). Roberts is tasked with leading the company's global finance organization and supporting strategic growth initiatives....more
PR Newswire • September 19, 2023
OnProcess Technology Named a Major Contender in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023
OnProcess Technology was recognized as a Major Contender in Everest Group's CXM Services PEAK Matrix® Assessment 2023 for the second consecutive year, highlighting its strong capabilities in customer experience management....more
PR Newswire • June 27, 2023
OnProcess Technology Recognized in Gartner Market Guide for Service Parts Planning
OnProcess Technology was mentioned in the Gartner Market Guide for Service Parts Planning, acknowledging its role and solutions in the service parts planning application market....more
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