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Observe.AI's Overview

Total employees395
HeadquartersPalo Alto
Founded2017

Observe.AI is a leader in Conversation Intelligence, transforming contact centers by leveraging AI to analyze 100% of customer interactions. Their platform provides insights into agent performance, customer sentiment, and compliance, enabling businesses to improve coaching, enhance customer experience, boost revenue, and mitigate risk. By automating previously manual quality assurance processes and providing real-time agent assistance, Observe.AI empowers contact centers to operate more efficiently and effectively.

Where is Observe.AI's Headquarters?

HQ Function

The Palo Alto headquarters serves as the central hub for executive leadership, product strategy, engineering, marketing, sales, and corporate operations, driving the company's global vision.

Notable Features:

Modern office facilities designed to foster collaboration and innovation, equipped with state-of-the-art technology. Its location offers proximity to other leading tech companies and venture capital.

Work Culture:

Observe.AI fosters a dynamic, fast-paced, and innovative work culture. Employees often describe it as collaborative and customer-focused, with a strong emphasis on data-driven decision-making and empowering individuals to make an impact.

HQ Significance:

Being headquartered in Silicon Valley allows Observe.AI to attract top-tier tech talent, stay at the forefront of AI advancements, and easily engage with partners and investors in the tech community.

Values Reflected in HQ: The headquarters' environment and location reflect Observe.AI's core values of innovation, customer obsession, collaboration, and a drive for excellence in AI technology.

Location:

Observe.AI supports a global customer base through its key offices in North America (Palo Alto, USA) and Asia (Bengaluru, India). These strategic locations enable worldwide sales, customer success operations, engineering talent acquisition, and product development. This distributed presence ensures continuous innovation and support for contact centers across diverse industries and geographies, helping them leverage AI for improved performance and customer satisfaction.

Street Address:

777 High St

City:

Palo Alto

State/Province:

CA

Country:

USA

Observe.AI's Global Presence

Bengaluru, Karnataka, India

Address: Prestige Cube, Laskar Hosur Road, Adugodi, Bengaluru, Karnataka 560030, India

Serves as a critical center for innovation and technical execution, supporting global product development cycles and catering to the growing APAC market and global customer support needs.

Buying Intent Signals for Observe.AI

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Observe.AI

As of April 2025, Observe.AI' leadership includes:

Swapnil Jain - Co-founder & CEO
Akash Singh - Co-founder & CTO
Sharath Keshava Narayana - Chief Revenue Officer
Clari Alan Gila - Chief Product Officer
Jason Turpin - Chief Financial Officer
Subhayu Ghosh - VP of Engineering

Investors of Observe.AI

Observe.AI has been backed by several prominent investors over the years, including:

SoftBank Vision Fund 2
Zoom Ventures
Menlo Ventures
Scale Venture Partners
Nexus Venture Partners
Y Combinator
Emergent Ventures
सीक्वoya Capital (Note: Historically listed, verify recent involvement)

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

Observe.AI has focused on strengthening its leadership team to scale operations and drive market expansion. Recent key appointments aim to bolster sales, finance, and product leadership.

New Appointments:

Jason Turpin, Jason Turpin appointed as Chief Financial Officer, bringing extensive experience in scaling SaaS companies to Observe.AI.

Technology (Tech Stack) used by Observe.AI

Discover the tools Observe.AI uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Observe.AI Email Formats and Examples

Observe.AI commonly uses the [first].[last]@[observe.ai] email format for its employees. This is a standard convention for many tech companies and allows for easy communication.

first.last@observe.ai

Format

john.doe@observe.ai

Example

90%

Success rate

News and media

Observe.AI BlogFebruary 13, 2024

Observe.AI News: Generative AI in the Contact Center: 2024 Predictions

Observe.AI experts share their predictions for how generative AI will continue to revolutionize contact center operations in 2024, focusing on agent empowerment, personalized customer experiences, and operational efficiency....more

PR NewswireOctober 03, 2023

Observe.AI News: Observe.AI Appoints Jason Turpin as Chief Financial Officer

Observe.AI announced the appointment of Jason Turpin as its new Chief Financial Officer to spearhead the company's financial strategy and support its ongoing growth trajectory in the conversation intelligence market....more

PR NewswireJuly 19, 2023

Observe.AI News: Observe.AI Launches Real-Time AI Product Suite for Contact Centers

Observe.AI unveiled its new Real-Time AI product suite, designed to provide live guidance to contact center agents, automate actions, and offer supervisors immediate insights to enhance customer interactions as they happen....more

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