Observe.AI is a leader in Conversation Intelligence, transforming contact centers by leveraging AI to analyze 100% of customer interactions. Their platform provides insights into agent performance, customer sentiment, and compliance, enabling businesses to improve coaching, enhance customer experience, boost revenue, and mitigate risk. By automating previously manual quality assurance processes and providing real-time agent assistance, Observe.AI empowers contact centers to operate more efficiently and effectively.
The Palo Alto headquarters serves as the central hub for executive leadership, product strategy, engineering, marketing, sales, and corporate operations, driving the company's global vision.
Modern office facilities designed to foster collaboration and innovation, equipped with state-of-the-art technology. Its location offers proximity to other leading tech companies and venture capital.
Observe.AI fosters a dynamic, fast-paced, and innovative work culture. Employees often describe it as collaborative and customer-focused, with a strong emphasis on data-driven decision-making and empowering individuals to make an impact.
Being headquartered in Silicon Valley allows Observe.AI to attract top-tier tech talent, stay at the forefront of AI advancements, and easily engage with partners and investors in the tech community.
Observe.AI supports a global customer base through its key offices in North America (Palo Alto, USA) and Asia (Bengaluru, India). These strategic locations enable worldwide sales, customer success operations, engineering talent acquisition, and product development. This distributed presence ensures continuous innovation and support for contact centers across diverse industries and geographies, helping them leverage AI for improved performance and customer satisfaction.
777 High St
Palo Alto
CA
USA
Address: Prestige Cube, Laskar Hosur Road, Adugodi, Bengaluru, Karnataka 560030, India
Serves as a critical center for innovation and technical execution, supporting global product development cycles and catering to the growing APAC market and global customer support needs.
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As of April 2025, Observe.AI' leadership includes:
Observe.AI has been backed by several prominent investors over the years, including:
Observe.AI has focused on strengthening its leadership team to scale operations and drive market expansion. Recent key appointments aim to bolster sales, finance, and product leadership.
Discover the tools Observe.AI uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Observe.AI commonly uses the [first].[last]@[observe.ai] email format for its employees. This is a standard convention for many tech companies and allows for easy communication.
first.last@observe.ai
Format
john.doe@observe.ai
Example
90%
Success rate
Observe.AI Blog • February 13, 2024
Observe.AI experts share their predictions for how generative AI will continue to revolutionize contact center operations in 2024, focusing on agent empowerment, personalized customer experiences, and operational efficiency....more
PR Newswire • October 03, 2023
Observe.AI announced the appointment of Jason Turpin as its new Chief Financial Officer to spearhead the company's financial strategy and support its ongoing growth trajectory in the conversation intelligence market....more
PR Newswire • July 19, 2023
Observe.AI unveiled its new Real-Time AI product suite, designed to provide live guidance to contact center agents, automate actions, and offer supervisors immediate insights to enhance customer interactions as they happen....more
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