Northumbrian Water Limited
Northumbrian Water Limited's Overview
Northumbrian Water Limited (NWL) is a major UK water and sewerage company. It supplies water and sewerage services to approximately 2.7 million people in the North East of England (Tyne and Wear, Durham, Northumberland) and water-only services to around 1.8 million people in Essex and Suffolk through its Essex & Suffolk Water brand. NWL is dedicated to delivering high-quality drinking water, effectively treating wastewater to protect the environment, and providing excellent customer service. The company invests heavily in infrastructure, innovation, and sustainable practices to ensure reliable services and environmental stewardship.
Where is Northumbrian Water Limited's Headquarters?
HQ Function
Serves as the primary administrative and operational headquarters for Northumbrian Water Limited, overseeing strategic planning, customer services, financial operations, and the management of water and wastewater services for its North East region.
Notable Features:
Northumbria House is a modern office complex that facilitates collaboration and houses critical operational control centers. The site is designed with employee well-being in mind and often serves as a hub for stakeholder and community engagement.
Work Culture:
A professional, customer-centric, and collaborative work environment. There is a strong emphasis on health, safety, environmental responsibility, and innovation in addressing water industry challenges. The company actively promotes employee development and community involvement.
HQ Significance:
Northumbria House is the strategic core for Northumbrian Water's operations in the North East, essential for managing vital public services for millions, coordinating major infrastructure investments, and leading the company's initiatives in sustainability, customer satisfaction, and environmental protection.
Values Reflected in HQ: The headquarters embodies Northumbrian Water's core values: Customer-Focused, Results-Driven, Ethical, Creative, and 'One Team'. This is evident in its operational efficiency, commitment to sustainable practices, employee support programs, and focus on community and environmental well-being.
Location:
Northumbrian Water Limited's direct operations are exclusively within the United Kingdom. It provides comprehensive water and wastewater services in the North East of England (covering areas like Tyne and Wear, County Durham, and Northumberland) and water-only services in parts of the South East of England (Essex and Suffolk) under the Essex & Suffolk Water brand. While NWL itself is UK-focused, its parent company, Northumbrian Water Group, is part of CK Hutchison Holdings Limited, a multinational conglomerate with a global presence, which provides a broad international backing and access to global expertise.
Street Address:
Northumbria House, Abbey Road
City:
Durham
State/Province:
County Durham
Country:
United Kingdom
Northumbrian Water Limited's Global Presence
Chelmsford, Essex, United Kingdom
Address: Sandon Valley House, Canon Barns Road, East Hanningfield, Chelmsford, Essex, CM3 8BD
To deliver dedicated water supply services to customers in Essex and parts of Suffolk, addressing specific regional water resource challenges, infrastructure needs, and customer requirements distinct from the North East operations.
Wallsend, Tyne and Wear, United Kingdom
Address: Howdon Sewage Treatment Works, Howdon, Wallsend, Tyne and Wear, NE28 0EE
To manage and treat wastewater for a significant population in the Tyneside conurbation, safeguarding public health and protecting the River Tyne and coastal waters by ensuring compliance with stringent environmental regulations.
Lowestoft, Suffolk, United Kingdom
Address: Trinity House, Trinity Street, Lowestoft, Suffolk, NR32 1TX
To provide localized operational support and customer service for the Suffolk portion of Essex & Suffolk Water's supply area, ensuring responsiveness to local needs and conditions.
Buying Intent Signals for Northumbrian Water Limited
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Executive Team of Northumbrian Water Limited
As of April 2025, Northumbrian Water Limited' leadership includes:
Investors of Northumbrian Water Limited
Northumbrian Water Limited has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Northumbrian Water Limited has experienced key director-level changes in the last 12 months, including a new board appointment and a resignation, reflecting routine strategic adjustments in leadership.
Departures
New Appointments:
Technology (Tech Stack) used by Northumbrian Water Limited
Discover the tools Northumbrian Water Limited uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Northumbrian Water Limited Email Formats and Examples
Northumbrian Water Limited commonly uses the 'firstname.lastname@nwl.co.uk' email format for its employees. This is a standard convention for many UK corporations, facilitating straightforward communication. Variations may exist for certain roles or legacy systems, but this is the most prevalent format.
firstname.lastname@nwl.co.uk
Format
jane.doe@nwl.co.uk
Example
90%
Success rate
News and media
nwg.co.uk (Northumbrian Water Group) • May 23, 2024
National award win for Northumbrian Water’s approach to wellbeing
Northumbrian Water has won a national award for its approach to employee wellbeing, securing the 'Best Approach to Health and Wellbeing' accolade at the 2024 National Water Industry Awards. The award recognizes the company's comprehensive strategy for supporting the physical and mental health of its workforce....more
ChronicleLive • May 1, 2024
Northumbrian Water to pay £670,000 after polluting River Wear and killing thousands of fish
Northumbrian Water has been ordered by Durham Crown Court to pay £670,000 in fines and costs after pleading guilty to a pollution incident that resulted in the death of thousands of fish in the River Wear. The incident involved an unauthorized discharge from its Elvington water treatment works in August 2020....more
nwg.co.uk (Northumbrian Water Group) • April 18, 2024
Northumbrian Water’s most innovative year sees ground-breaking solutions delivered
Northumbrian Water reported on its most innovative year, highlighting the delivery of numerous ground-breaking solutions in areas such as wastewater treatment, leakage reduction, and sustainable water resource management. The company's annual Innovation Festival continues to be a key driver for these advancements....more
WaterBriefing • February 12, 2024
Northumbrian Water reveals £1bn plan to protect region’s rivers and coastline
Northumbrian Water announced a £1 billion investment plan aimed at significantly improving the health of rivers and coastlines in the North East. The plan, part of its 2025-2030 business strategy, focuses on reducing storm overflow discharges and enhancing wastewater treatment capabilities....more
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