What Does Nicereply Do?

Total employees7
HeadquartersBratislava
Founded2012

Nicereply is a customer satisfaction survey tool designed to help businesses gather and analyze customer feedback effectively. It specializes in CSAT (Customer Satisfaction Score), CES (Customer Effort Score), and NPS (Net Promoter Score) surveys, integrating seamlessly with numerous help desk, CRM, and e-commerce platforms. This allows companies to measure customer experience at various touchpoints, identify areas for improvement, and enhance service quality. Acquired by LiveAgent in 2021, Nicereply continues to innovate its survey solutions for a global user base, empowering businesses to make data-driven decisions based on customer sentiment.

Where Is Nicereply's Headquarters?

HQ Function

The Bratislava headquarters manages core operations including product development, software engineering, marketing strategy, global sales, and customer support for Nicereply and its parent company.

Notable Features:

Located within a modern business environment, the office is designed to support a tech-focused team, likely featuring collaborative workspaces and facilities conducive to innovation in software development.

Work Culture:

The work culture, influenced by its parent company Quality Unit, emphasizes customer-centricity, technological innovation, agile development practices, and a collaborative team environment, fostering professional growth.

HQ Significance:

Bratislava's role as a growing European tech hub provides access to skilled talent, making the headquarters strategically important for Nicereply's continued development and international operations.

Values Reflected in HQ: The headquarters likely reflects values such as efficiency, innovation, collaboration, and a commitment to creating a high-performance, supportive work environment for its employees.

Location:

Nicereply's customer feedback solutions are accessible to businesses globally through its cloud-based platform. Its international reach is supported by online customer service, multilingual platform capabilities, and a distributed team. Integration with LiveAgent further strengthens its global operational framework and customer support infrastructure, serving users across diverse industries worldwide.

Street Address:

Vajnorská 100/A

City:

Bratislava

State/Province:

Bratislava Region

Country:

Slovakia

Where Else Does Nicereply Operate Around the World?

Global - Distributed Team

Address: N/A (Remote Operations)

To ensure comprehensive global coverage, provide timely customer support across different time zones, and facilitate localized marketing and sales efforts in key international markets.

Buying Intent Signals for Nicereply

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Nicereply? Meet the Executive Team

As of April 2025, Nicereply' leadership includes:

Viktor Zeman - CEO, Quality Unit (Overseeing LiveAgent & Nicereply)
Andrej Harsani - CTO, Quality Unit (Overseeing LiveAgent & Nicereply)
Matej Uhlar - COO, Quality Unit (Overseeing LiveAgent & Nicereply)
Jana Hlistova - Co-Founder, Nicereply

Who's Investing in Nicereply?

Nicereply has been backed by several prominent investors over the years, including:

Nicereply was bootstrapped prior to its acquisition by LiveAgent in 2021. It is now part of Quality Unit, s.r.o., which is privately held.

What Leadership Changes Has Nicereply Seen Recently?

Hire0
Exits0

There have been no widely publicized major executive hires or exits specifically for Nicereply or its parent company Quality Unit in the last 12 months. The leadership team at Quality Unit, which oversees Nicereply's operations, has maintained stability.

What Technology (Tech Stack) Is Used byNicereply?

Discover the tools Nicereply uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Nicereply Email Formats and Examples

Email communications from Nicereply typically originate from the @nicereply.com domain. Common corporate email patterns are often based on employee names. For general inquiries, users usually interact with support or sales addresses listed on the official website.

Common formats include [first_name]@nicereply.com or [first_initial][last_name]@nicereply.com. For example, 'john@nicereply.com' or 'jdoe@nicereply.com'.

Format

support@nicereply.com

Example

80%

Success rate

What's the Latest News About Nicereply?

Nicereply BlogNovember 2, 2023

Nicereply Unveils New Dashboard for Enhanced Feedback Analysis

Nicereply announced the launch of its newly redesigned dashboard. This update aims to provide users with a more intuitive and powerful interface for analyzing customer feedback, featuring improved data visualization and easier navigation to help businesses derive actionable insights from CSAT, CES, and NPS survey data....more

Sender.net BlogJanuary 2, 2024

Nicereply Recognized as a Top Customer Feedback Tool in 2024

Nicereply was featured by Sender.net as one of the best customer feedback tools for 2024. The article highlighted Nicereply's comprehensive survey options (CSAT, CES, NPS) and its robust integrations with major help desk platforms, affirming its value for businesses seeking to improve customer satisfaction....more

LiveAgent BlogOctober 8, 2021

LiveAgent Acquires Nicereply to Bolster Customer Feedback Capabilities

LiveAgent, a prominent help desk software provider, officially announced its acquisition of Nicereply. This strategic acquisition was aimed at integrating Nicereply's specialized customer satisfaction survey tools into the LiveAgent ecosystem, thereby enhancing the comprehensive customer experience solutions offered to their clients....more

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