Multithread effectively and personalize outreach to convert deals faster
Elevate social presence and drive business growth from social media
Identify and prioritize high-intent leads, and improve sales effectiveness
Find and connect with ICP attendees, and improve event outcomes
Nicereply is a customer satisfaction survey tool designed to help businesses gather and analyze customer feedback effectively. It specializes in CSAT (Customer Satisfaction Score), CES (Customer Effort Score), and NPS (Net Promoter Score) surveys, integrating seamlessly with numerous help desk, CRM, and e-commerce platforms. This allows companies to measure customer experience at various touchpoints, identify areas for improvement, and enhance service quality. Acquired by LiveAgent in 2021, Nicereply continues to innovate its survey solutions for a global user base, empowering businesses to make data-driven decisions based on customer sentiment.
The Bratislava headquarters manages core operations including product development, software engineering, marketing strategy, global sales, and customer support for Nicereply and its parent company.
Located within a modern business environment, the office is designed to support a tech-focused team, likely featuring collaborative workspaces and facilities conducive to innovation in software development.
The work culture, influenced by its parent company Quality Unit, emphasizes customer-centricity, technological innovation, agile development practices, and a collaborative team environment, fostering professional growth.
Bratislava's role as a growing European tech hub provides access to skilled talent, making the headquarters strategically important for Nicereply's continued development and international operations.
Nicereply's customer feedback solutions are accessible to businesses globally through its cloud-based platform. Its international reach is supported by online customer service, multilingual platform capabilities, and a distributed team. Integration with LiveAgent further strengthens its global operational framework and customer support infrastructure, serving users across diverse industries worldwide.
Vajnorská 100/A
Bratislava
Bratislava Region
Slovakia
Address: N/A (Remote Operations)
To ensure comprehensive global coverage, provide timely customer support across different time zones, and facilitate localized marketing and sales efforts in key international markets.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, Nicereply' leadership includes:
Nicereply has been backed by several prominent investors over the years, including:
There have been no widely publicized major executive hires or exits specifically for Nicereply or its parent company Quality Unit in the last 12 months. The leadership team at Quality Unit, which oversees Nicereply's operations, has maintained stability.
Discover the tools Nicereply uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Email communications from Nicereply typically originate from the @nicereply.com domain. Common corporate email patterns are often based on employee names. For general inquiries, users usually interact with support or sales addresses listed on the official website.
Common formats include [first_name]@nicereply.com or [first_initial][last_name]@nicereply.com. For example, 'john@nicereply.com' or 'jdoe@nicereply.com'.
Format
support@nicereply.com
Example
80%
Success rate
Nicereply Blog • November 2, 2023
Nicereply announced the launch of its newly redesigned dashboard. This update aims to provide users with a more intuitive and powerful interface for analyzing customer feedback, featuring improved data visualization and easier navigation to help businesses derive actionable insights from CSAT, CES, and NPS survey data....more
Sender.net Blog • January 2, 2024
Nicereply was featured by Sender.net as one of the best customer feedback tools for 2024. The article highlighted Nicereply's comprehensive survey options (CSAT, CES, NPS) and its robust integrations with major help desk platforms, affirming its value for businesses seeking to improve customer satisfaction....more
LiveAgent Blog • October 8, 2021
LiveAgent, a prominent help desk software provider, officially announced its acquisition of Nicereply. This strategic acquisition was aimed at integrating Nicereply's specialized customer satisfaction survey tools into the LiveAgent ecosystem, thereby enhancing the comprehensive customer experience solutions offered to their clients....more
See where a company’s workforce is located, by country or region.
View past and recent funding rounds with amounts and investors.
Understand company revenue estimates and financial scale.
Track active roles and hiring trends to spot growth signals.
Discover what a company offers—products, platforms, and solutions.
Get the company’s official SIC and NAICS classifications.
Analyze visitor volume, engagement, and top traffic sources.
Explore LinkedIn, Twitter, and other active social profiles.
Identify top competitors based on similar business traits.
Explore companies in depth — from the tech they use to recent funding, hiring trends, and buyer signals — all in one powerful view.
Highperformr AI helps you surface the right accounts and enrich your CRM with verified company and contact insights, so your teams can prioritize and engage faster.
Thousands of companies, including Nicereply, are just a search away.