What Does Netomi Do?

Total employees213
HeadquartersSan Mateo
Founded2016

Netomi is an AI-first customer service platform that empowers companies to deliver high-quality, automated resolutions to customer inquiries across channels like email, chat, messaging, and voice. By leveraging its patented AI technology, Netomi's platform deeply understands customer intent, context, and sentiment to provide personalized and efficient support. This significantly reduces response times, boosts customer satisfaction (CSAT), and lowers operational costs. Netomi enables support teams to focus on complex, high-value interactions by automating repetitive queries, thereby enhancing overall service quality and agent productivity.

Where Is Netomi's Headquarters?

HQ Function

The San Mateo headquarters serves as the primary center for executive leadership, core engineering and product development, AI research, marketing, sales strategy, and corporate operations.

Notable Features:

Modern office space designed to foster collaboration and innovation, equipped with amenities typical of a leading Silicon Valley technology company. The specific architectural highlights are not publicly detailed.

Work Culture:

Netomi's HQ fosters a dynamic, fast-paced, and innovative work culture. It emphasizes collaboration, continuous learning, customer-centricity, and empowering employees to solve complex challenges in the AI and customer service domain.

HQ Significance:

Being located in Silicon Valley provides Netomi with strategic access to a rich talent pool, venture capital, technological advancements, and a network of industry partners and potential clients, crucial for its growth as an AI leader.

Values Reflected in HQ: The headquarters' design and operational ethos likely reflect Netomi's core values of innovation, customer obsession, excellence, collaboration, and a commitment to leveraging AI for positive impact.

Location:

Netomi maintains a global presence to serve its international clientele effectively. Key functions supported globally include distributed engineering and AI development teams, international sales and marketing operations, customer success management across various regions, and round-the-clock technical support, ensuring seamless service and innovation worldwide.

Street Address:

951 Mariners Island Blvd, Suite 300

City:

San Mateo

State/Province:

CA

Country:

USA

Where Else Does Netomi Operate Around the World?

New York, NY/USA

Address: Commercial office space in New York City. Specific street address not publicly listed.

To strengthen Netomi's market presence in the Eastern United States, providing localized support and fostering direct relationships with a diverse enterprise customer base.

Toronto, ON/Canada

Address: Commercial office space in Toronto. Specific street address not publicly listed.

To leverage Toronto's burgeoning tech ecosystem for talent acquisition and innovation, enhancing Netomi's product capabilities and customer service delivery in North America.

Gurugram, Haryana/India

Address: Located in Gurugram's technology hub. Specific street address not publicly listed.

To tap into India's extensive technology talent pool for advancing Netomi's AI platform, ensuring 24/7 global customer support, and driving cost-effective innovation.

Buying Intent Signals for Netomi

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Netomi? Meet the Executive Team

As of April 2025, Netomi' leadership includes:

Puneet Mehta - Founder & CEO
Ram H Chari - Chief Product Officer
Jamie Davidson - Chief Revenue Officer
Vikas Dudani - VP of Engineering

Who's Investing in Netomi?

Netomi has been backed by several prominent investors over the years, including:

Index Ventures
Y Combinator
Nexus Venture Partners
Foundation Capital
True Ventures
GGV Capital

What Leadership Changes Has Netomi Seen Recently?

Hire0
Exits0

No major new executive hires or departures at Netomi have been publicly announced or identified through readily available news sources in the last 12 months (approx. May 2023 - May 2024). The existing leadership team continues to drive the company's strategy and growth.

What Technology (Tech Stack) Is Used byNetomi?

Discover the tools Netomi uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Netomi Email Formats and Examples

Netomi primarily utilizes common corporate email address formats. The most frequently observed patterns are [first].[last]@netomi.com and [first_initial][last]@netomi.com. These formats facilitate professional communication and are standard within the technology industry.

[first].[last]@netomi.com (e.g., jane.doe@netomi.com), [f][last]@netomi.com (e.g., jdoe@netomi.com)

Format

puneet.mehta@netomi.com

Example

85%

Success rate

What's the Latest News About Netomi?

PR NewswireNovember 14, 2023

Netomi Unveils ResolveAI: Generative AI-Powered Enhancements for Proactive Customer Service

Netomi announced the launch of ResolveAI, integrating advanced generative AI capabilities into its customer service platform. This development aims to deliver more proactive, empathetic, and efficient customer support by anticipating user needs and further personalizing automated interactions....more

Business Wire (via Netomi Press Release)June 20, 2023

Netomi Recognized in The 2023 Gartner® Peer Insights™ ‘Voice of the Customer’ for Enterprise Conversational AI Platforms

Netomi was recognized in the 2023 Gartner Peer Insights ‘Voice of the Customer’ report for Enterprise Conversational AI Platforms. This recognition is based on feedback and ratings from end-user professionals who have experience purchasing, implementing, and/or using the product or service....more

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