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NelsonHall is a premier global analyst and advisory firm, established in 1998. They are dedicated to helping organizations understand the 'art of the possible' in IT and business services. NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) to help them make informed sourcing decisions. Their research is rigorous and based on extensive primary research, offering insights into service capabilities, market trends, and vendor performance across various domains like BPS (Business Process Services), IT Services, CX (Customer Experience), HR Tech & Services, and more.
The London headquarters serves as the core operational and strategic center for NelsonHall, coordinating global research initiatives, client engagement, and business development.
Located in a professional business district, the office is designed to facilitate research, analyst collaboration, and client interactions. Specific architectural details are not publicly emphasized.
The work culture at NelsonHall likely emphasizes analytical rigor, deep industry expertise, objectivity, and a client-centric approach. Collaboration among analysts and a focus on high-quality, insightful research are paramount.
The London HQ anchors NelsonHall's European operations and plays a pivotal role in its global network, influencing industry perspectives through its widely recognized research and NEAT vendor evaluations.
NelsonHall maintains a global presence with principal offices in the United Kingdom (London), the United States (Ambler, PA, and Boston, MA), and France (Paris). Beyond these physical offices, NelsonHall employs a network of analysts located across North America, Europe, and Asia-Pacific. This distributed model allows them to provide comprehensive global coverage and localized insights for their research on IT services, business process services, HR technology, customer experience management, and other technology-driven service markets.
Abbey House, 25 Clarendon Road
London
N/A
United Kingdom
Address: 777 E. Dressing Pkwy, Suite 205, Ambler, PA 19002, USA
Serves the significant North American market, providing localized research, advisory services, and support to enterprises in the region.
Address: Specific street address for the Paris office is not consistently publicized; operations are managed to serve the European region.
Strengthens NelsonHall's footprint in Europe, offering dedicated support and research for French and other European Union-based organizations.
Address: Serves as an additional point of presence in the U.S., supporting analyst coverage and client relations, particularly in the technology and services hub of the U.S. East Coast.
Enhances NelsonHall's reach and expertise within the U.S., particularly for industries and clients located in the New England area and the broader East Coast.
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As of April 2025, NelsonHall' leadership includes:
NelsonHall has been backed by several prominent investors over the years, including:
NelsonHall, as a privately held research firm, does not frequently publicize executive team changes unless they are highly significant. Based on available public information and company announcements, the core leadership team appears stable. No major C-suite hires or departures have been prominently announced in the past 12-18 months.
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NelsonHall commonly uses the email format [first_initial][last]@[nelson-hall.com] or [first].[last]@[nelson-hall.com]. Variations might exist for specific departments or individuals.
[first_initial][last]@nelson-hall.com (e.g., jdoe@nelson-hall.com)
Format
jwillmott@nelson-hall.com
Example
85%
Success rate
NelsonHall • February 20, 2024
NelsonHall has announced the launch of its 2024 NEAT (NelsonHall Vendor Evaluation & Assessment Tool) for Salesforce Services. This evaluation will assess the capabilities of various vendors in delivering Salesforce implementation, consulting, and managed services, helping buy-side organizations select the best partners....more
NelsonHall • November 14, 2023
NelsonHall initiated its 2024 NEAT evaluation for Learning Business Process Services (BPS). This research will analyze vendor capabilities in providing end-to-end learning services, including content development, learning administration, and learning technology....more
Wipro Press Release (citing NelsonHall) • July 18, 2023
Wipro announced it has been positioned as a Leader in NelsonHall’s Quality Engineering Services NEAT Evaluation for 2023. This recognition highlights Wipro's strengths in AI-based automation, agile and DevOps practices, and its comprehensive quality engineering service portfolio, as assessed by NelsonHall....more
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