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Nelnet is a diversified company with a strong focus on empowering educational dreams and financial well-being. Originally known for student loan servicing, Nelnet has expanded its portfolio to include payment processing for K-12 schools and higher education, education technology solutions, and fiber optic telecommunications services through its ALLO Communications subsidiary. The company is committed to innovation, robust customer service, and making a positive impact in the communities it serves by providing accessible and reliable solutions.
Serves as the central hub for corporate governance, strategic planning, finance, legal, human resources, and overall leadership and oversight of Nelnet's diverse business segments.
Nelnet's Lincoln presence includes modern office spaces designed to foster collaboration and innovation. The facilities are equipped with contemporary amenities supporting a dynamic workforce.
The work culture at Nelnet's headquarters is often described as collaborative, customer-focused, and community-oriented, with an emphasis on professional development and Midwestern values. Employees often cite a supportive environment that encourages growth and innovation.
The Lincoln headquarters is significant as it's the birthplace and primary operational center of the company, anchoring its strong ties to Nebraska and serving as the core for its nationwide and select international operations.
While primarily focused on the United States market for its core services like student loan servicing and domestic fiber internet (ALLO), Nelnet maintains an international presence, notably with an office in Hobart, Tasmania, Australia. Its education technology and payment processing solutions have potential for global application, and the company has historically explored opportunities to expand its reach in select international markets. This allows Nelnet to support a broader educational and financial ecosystem.
121 South 13th Street, Suite 100
Lincoln
Nebraska
USA
Address: 3033 S Parker Rd, Aurora, CO 80014, USA
Serves as a key hub for loan servicing operations in the Mountain West region, providing employment and contributing to Nelnet's national customer service network.
Address: Nelnet leases significant office space in Highlands Ranch; specific divisional addresses may vary. It is listed as a principal property.
Contributes to Nelnet's operational capacity in the Denver metropolitan area, leveraging the local talent pool for its diverse business needs and technology initiatives.
Address: Nelnet leases office space in Hobart, listed as a principal property. Specific address not broadly publicized.
Serves as an operational base for Nelnet in the Asia-Pacific region, facilitating service delivery and potentially supporting international market exploration.
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As of April 2025, Nelnet' leadership includes:
Nelnet has been backed by several prominent investors over the years, including:
Nelnet announced a significant leadership succession plan in May 2024. CEO Jeff Noordhoek will retire at the end of 2024, with COO Terry Heimes set to become the new CEO, and CLPO Bill Gauthier to become President, both effective January 1, 2025. Otherwise, the named executive officer team has seen stability in the past 12 months regarding external hires or departures.
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Nelnet primarily utilizes an email format combining an employee's first and last name for its corporate communications. While variations might exist, the most common structure is 'first.last@nelnet.com'. For customer service or specific departmental communications, different domains like 'nelnet.net' may be used.
first.last@nelnet.com
Format
jane.doe@nelnet.com
Example
85%
Success rate
PR Newswire • May 8, 2024
Nelnet announced that Jeff Noordhoek will retire as Chief Executive Officer, effective December 31, 2024. Terry Heimes, current Chief Operating Officer, will succeed Noordhoek as CEO, and Bill Gauthier, current Chief Legal and People Officer, will become President, effective January 1, 2025....more
Business Wire • May 8, 2024
Nelnet reported its financial results for the first quarter of 2024, detailing net income of $69.4 million. The company provided updates on its Loan Servicing and Systems, Education Technology, Services, and Payment Processing, and ALLO Communications segments....more
Business Wire • February 28, 2024
Nelnet released its financial performance for the fourth quarter and full year of 2023. For the year, net income was $344.8 million. The report highlighted achievements such as growth in its ALLO fiber network and ongoing performance in its education-focused business lines....more
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