What Does Nelnet Do?

Total employees3117
HeadquartersLincoln
Founded

Nelnet is a diversified company with a strong focus on empowering educational dreams and financial well-being. Originally known for student loan servicing, Nelnet has expanded its portfolio to include payment processing for K-12 schools and higher education, education technology solutions, and fiber optic telecommunications services through its ALLO Communications subsidiary. The company is committed to innovation, robust customer service, and making a positive impact in the communities it serves by providing accessible and reliable solutions.

Where Is Nelnet's Headquarters?

HQ Function

Serves as the central hub for corporate governance, strategic planning, finance, legal, human resources, and overall leadership and oversight of Nelnet's diverse business segments.

Notable Features:

Nelnet's Lincoln presence includes modern office spaces designed to foster collaboration and innovation. The facilities are equipped with contemporary amenities supporting a dynamic workforce.

Work Culture:

The work culture at Nelnet's headquarters is often described as collaborative, customer-focused, and community-oriented, with an emphasis on professional development and Midwestern values. Employees often cite a supportive environment that encourages growth and innovation.

HQ Significance:

The Lincoln headquarters is significant as it's the birthplace and primary operational center of the company, anchoring its strong ties to Nebraska and serving as the core for its nationwide and select international operations.

Values Reflected in HQ: The headquarters' operations and environment aim to reflect Nelnet's core values: delivering exceptional customer experiences, creating a great place to work, pursuing opportunities for diversification and growth, and communicating openly and honestly.

Location:

While primarily focused on the United States market for its core services like student loan servicing and domestic fiber internet (ALLO), Nelnet maintains an international presence, notably with an office in Hobart, Tasmania, Australia. Its education technology and payment processing solutions have potential for global application, and the company has historically explored opportunities to expand its reach in select international markets. This allows Nelnet to support a broader educational and financial ecosystem.

Street Address:

121 South 13th Street, Suite 100

City:

Lincoln

State/Province:

Nebraska

Country:

USA

Where Else Does Nelnet Operate Around the World?

Aurora, Colorado, USA

Address: 3033 S Parker Rd, Aurora, CO 80014, USA

Serves as a key hub for loan servicing operations in the Mountain West region, providing employment and contributing to Nelnet's national customer service network.

Highlands Ranch, Colorado, USA

Address: Nelnet leases significant office space in Highlands Ranch; specific divisional addresses may vary. It is listed as a principal property.

Contributes to Nelnet's operational capacity in the Denver metropolitan area, leveraging the local talent pool for its diverse business needs and technology initiatives.

Hobart, Tasmania, Australia

Address: Nelnet leases office space in Hobart, listed as a principal property. Specific address not broadly publicized.

Serves as an operational base for Nelnet in the Asia-Pacific region, facilitating service delivery and potentially supporting international market exploration.

Buying Intent Signals for Nelnet

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Nelnet? Meet the Executive Team

As of April 2025, Nelnet' leadership includes:

Jeff Noordhoek - Chief Executive Officer (Retiring end of 2024)
Terry Heimes - Chief Operating Officer (CEO Designate, effective Jan 1, 2025)
Jim Kruger - Chief Financial Officer
Bill Gauthier - Chief Legal and People Officer (President Designate, effective Jan 1, 2025)
Tim Tewes - President, Nelnet Diversified Services and Nelnet Bank
DeeAnn Wenger - President, Nelnet Business Services
Scott Gubbels - President, ALLO Communications

Who's Investing in Nelnet?

Nelnet has been backed by several prominent investors over the years, including:

The Vanguard Group, Inc.
BlackRock, Inc.
Dimensional Fund Advisors LP
State Street Corporation
Geode Capital Management, LLC

What Leadership Changes Has Nelnet Seen Recently?

Hire0
Exits0

Nelnet announced a significant leadership succession plan in May 2024. CEO Jeff Noordhoek will retire at the end of 2024, with COO Terry Heimes set to become the new CEO, and CLPO Bill Gauthier to become President, both effective January 1, 2025. Otherwise, the named executive officer team has seen stability in the past 12 months regarding external hires or departures.

Departures

Jeff Noordhoek, Jeff Noordhoek announced his plan to retire as CEO at the end of 2024 following a long and successful tenure leading the company.

New Appointments:

Terry Heimes, Terry Heimes is set to be promoted from his current role as Chief Operating Officer to Chief Executive Officer.
Bill Gauthier, Bill Gauthier is set to be promoted from his current role as Chief Legal and People Officer to President.

What Technology (Tech Stack) Is Used byNelnet?

Discover the tools Nelnet uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Nelnet Email Formats and Examples

Nelnet primarily utilizes an email format combining an employee's first and last name for its corporate communications. While variations might exist, the most common structure is 'first.last@nelnet.com'. For customer service or specific departmental communications, different domains like 'nelnet.net' may be used.

first.last@nelnet.com

Format

jane.doe@nelnet.com

Example

85%

Success rate

What's the Latest News About Nelnet?

PR NewswireMay 8, 2024

Nelnet Announces CEO Succession Plan

Nelnet announced that Jeff Noordhoek will retire as Chief Executive Officer, effective December 31, 2024. Terry Heimes, current Chief Operating Officer, will succeed Noordhoek as CEO, and Bill Gauthier, current Chief Legal and People Officer, will become President, effective January 1, 2025....more

Business WireMay 8, 2024

Nelnet Reports First Quarter 2024 Results

Nelnet reported its financial results for the first quarter of 2024, detailing net income of $69.4 million. The company provided updates on its Loan Servicing and Systems, Education Technology, Services, and Payment Processing, and ALLO Communications segments....more

Business WireFebruary 28, 2024

Nelnet Reports Fourth Quarter and Full-Year 2023 Results

Nelnet released its financial performance for the fourth quarter and full year of 2023. For the year, net income was $344.8 million. The report highlighted achievements such as growth in its ALLO fiber network and ongoing performance in its education-focused business lines....more

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