HQ Function

This facility served as the global corporate headquarters, housing executive leadership, administrative functions, strategic planning, and oversight for its worldwide operations.

Notable Features:

The Horsham headquarters was a significant corporate campus, likely featuring extensive office space to accommodate a large administrative and operational staff, modern communication infrastructure, and secure data centers, typical for a large BPO provider handling sensitive client information.

Work Culture:

The work culture at NCO's headquarters likely emphasized operational efficiency, compliance with strict industry regulations (especially in collections), and performance-driven metrics. It would have fostered a professional environment focused on client service and financial results.

HQ Significance:

The Horsham headquarters was central to NCO Group's identity and growth, directing a vast network of operational centers and employees globally. It was the nerve center for one of the largest ARM and BPO companies in the world at its peak.

Values Reflected in HQ: The headquarters likely aimed to reflect values of professionalism, reliability, security, and global capability, projecting an image of a stable and leading service provider in its industry.

Location:

Prior to its acquisition by Alorica, NCO Group had a vast global footprint with numerous operational centers and offices. Key regions included North America (USA, Canada, Mexico), the Caribbean (e.g., Barbados, Jamaica), Latin America, Europe (notably the UK), India, and the Philippines. These locations supported a comprehensive suite of BPO services, including debt collection, customer service, technical support, and various back-office processing tasks for a diverse international clientele.

Street Address:

507 Prudential Road

City:

Horsham

State/Province:

Pennsylvania

Country:

USA