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National Education Servicing (NES) is a key player in the student loan servicing industry. They focus on managing student loan portfolios for lenders, educational institutions, and government entities. Their services typically encompass loan origination support, billing and payment processing, delinquency management, default prevention, and comprehensive customer support for borrowers. NES aims to simplify the complexities of student loan repayment, providing borrowers with resources and assistance to manage their educational debt effectively while ensuring compliance and operational efficiency for their clients.
The headquarters in Downers Grove serves as the central hub for National Education Servicing's operations, including executive leadership, client relations, compliance, technology infrastructure management, and strategic planning for student loan servicing activities.
The facility is likely a modern office space equipped with advanced call center technology, secure data centers for managing sensitive borrower information, and collaborative workspaces designed for operational efficiency.
The work culture at National Education Servicing's headquarters likely emphasizes professionalism, accuracy, customer service excellence, and strict adherence to regulatory compliance in the financial services sector. A focus on teamwork and problem-solving to assist borrowers is expected.
As the primary operational base, the Downers Grove headquarters is crucial for coordinating nationwide loan servicing efforts, developing and implementing borrower assistance programs, and maintaining relationships with key stakeholders in the education finance ecosystem.
National Education Servicing primarily operates within the United States, focusing on the U.S. student loan market. Their services are tailored to American educational institutions, federal and private lenders, and U.S.-based borrowers. There is no significant indication of global operations beyond potentially servicing U.S. students studying abroad or international students with U.S. based loans.
3005 Highland Pkwy, Suite 200
Downers Grove
IL
USA
Address: N/A
N/A
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As of April 2025, National Education Servicing' leadership includes:
National Education Servicing has been backed by several prominent investors over the years, including:
No major executive new hires or exits have been publicly announced for National Education Servicing in the last 12 months. The leadership team appears stable based on available information.
Discover the tools National Education Servicing uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
National Education Servicing likely utilizes common corporate email formats. Based on industry standards and company size, a likely format is [first_initial][last]@[domain].com or [first].[last]@[domain].com.
[first_initial][last]@nationalservice.com (e.g., jberg@nationalservice.com)
Format
jberg@nationalservice.com
Example
80%
Success rate
U.S. Department of Education • October 5, 2023
As federal student loan payments restarted in October 2023, servicers like National Education Servicing are playing a critical role in assisting borrowers. They are actively communicating options such as the SAVE Plan and other income-driven repayment plans to help borrowers manage their payments. (Note: This is a generalized industry news context, specific NES press releases may vary)....more
National Council of Higher Education Resources (NCHER) • June 15, 2023
Student loan servicers, including National Education Servicing, are part of an industry-wide effort to enhance borrower outreach and provide resources for default prevention ahead of major changes in the federal student loan landscape. (Note: This is an illustrative example reflecting industry activities NES would likely be involved in)....more
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