What Does Smart Service Do?

Total employees132
HeadquartersGeorgetown
Founded1997

My Service Depot (MSD) is a specialized provider of advanced software solutions focused on field service management (FSM) and depot repair operations. Their platforms empower businesses to streamline workflows, improve technician scheduling and dispatch, manage work orders efficiently, track inventory, and enhance overall customer satisfaction. Catering to a diverse range of industries that rely on field technicians and in-house repair services, My Service Depot helps organizations increase productivity, reduce operational costs, and deliver superior service quality. Their commitment lies in providing robust, user-friendly tools that drive operational excellence and customer loyalty.

Where Is Smart Service's Headquarters?

HQ Function

The headquarters is the core for software development, product management, sales, marketing, customer support, and corporate administration for My Service Depot's FSM and depot repair solutions.

Notable Features:

The facility is a modern office space designed to foster collaboration and innovation, equipped with the necessary infrastructure to support a technology-focused company. Specific architectural highlights are not publicly detailed.

Work Culture:

My Service Depot likely fosters a work culture centered on innovation, customer success, and teamwork. As a software provider, it would emphasize problem-solving, technical expertise, and a responsive approach to client needs, encouraging continuous learning and development.

HQ Significance:

The Georgetown headquarters is strategically important for My Service Depot, housing key decision-makers and centralizing the development of its core software products. It also serves as the main point of contact for its North American client base and coordinates support for global users.

Values Reflected in HQ: The headquarters likely reflects My Service Depot's core values such as efficiency (through its software), customer focus (through its support and development efforts), and innovation (through its product development).

Location:

While My Service Depot is headquartered in the United States, its cloud-based field service management and depot repair software solutions are utilized by clients across North America (including the US and Canada) and potentially in other international locations. The company provides global support primarily through its main office and remote capabilities, ensuring that businesses worldwide can leverage its platforms to optimize their service operations. Their software is designed to be scalable for diverse geographical needs.

Street Address:

200 Connection Street, Suite D

City:

Georgetown

State/Province:

KY

Country:

USA

Where Else Does Smart Service Operate Around the World?

No additional office locations available.

Buying Intent Signals for Smart Service

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Smart Service? Meet the Executive Team

As of April 2025, Smart Service' leadership includes:

Eric Miller - Chief Executive Officer
Jason Levitt - Chief Technology Officer
Chris Clark - Vice President of Operations

Who's Investing in Smart Service?

Smart Service has been backed by several prominent investors over the years, including:

My Service Depot is privately held. Information on specific external investors is not publicly disclosed.

What Leadership Changes Has Smart Service Seen Recently?

Hire0
Exits0

Based on publicly available information, there have been no major executive hires or departures publicly announced by My Service Depot in the last 12 months. The current executive team appears to be stable.

What Technology (Tech Stack) Is Used bySmart Service?

Discover the tools Smart Service uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Smart Service Email Formats and Examples

My Service Depot's most common email format appears to be [first].[last]@msd.net. Other formats might exist within the organization, but this is the predominant pattern observed.

[first].[last]@msd.net

Format

jane.doe@msd.net

Example

85%

Success rate

What's the Latest News About Smart Service?

MSD (My Service Depot) Official LinkedInMarch 27, 2024

My Service Depot Becomes a GE Digital Alliance Partner

My Service Depot announced its new status as a GE Digital Alliance Partner. This partnership aims to enhance their field service solutions by integrating with GE Digital's software, thereby strengthening capabilities for industrial field service operations and offering more comprehensive solutions to clients....more

MSD BlogAugust 2, 2023

My Service Depot Launches FastTrack Program for Rapid Service Team Improvements

My Service Depot introduced its FastTrack Program, a new initiative designed to enable service teams to achieve quick wins and rapid improvements. The program focuses on streamlining the implementation and adoption of their field service management solutions to deliver immediate value....more

MSD BlogJanuary 25, 2023

My Service Depot Achieves SOC 2 Type II Compliance

My Service Depot announced that it has successfully achieved SOC 2 Type II compliance, demonstrating its commitment to maintaining high levels of data security and operational controls for its customers' sensitive information processed through its service management software....more

Highperformr's free tools for company research

Explore Employees by Region or Country

See where a company’s workforce is located, by country or region.

View Funding Details

View past and recent funding rounds with amounts and investors.

Understand Revenue Insights

Understand company revenue estimates and financial scale.

Track Active Job Openings

Track active roles and hiring trends to spot growth signals.

Review Product and Offerings

Discover what a company offers—products, platforms, and solutions.

Get SIC or NAICS Codes

Get the company’s official SIC and NAICS classifications.

Analyze Website Traffic Trends

Analyze visitor volume, engagement, and top traffic sources.

Discover Social Profiles and Engagement

Explore LinkedIn, Twitter, and other active social profiles.

Identify Top Competitors

Identify top competitors based on similar business traits.

Research and Discover Companies with Highperformr — Smarter, Faster

Explore companies in depth — from the tech they use to recent funding, hiring trends, and buyer signals — all in one powerful view.

Highperformr AI helps you surface the right accounts and enrich your CRM with verified company and contact insights, so your teams can prioritize and engage faster.

  • Track intent signals to find buyers who are actively in-market
  • Enrich contacts and companies instantly, no need to switch tools
  • Automate workflows to stay ahead of every change
  • Connect your CRM & tools for seamless data sync and activation

Thousands of companies, including Smart Service, are just a search away.