What Does Mr. Handyman Do?

Total employees2000
HeadquartersWaco
Founded1996

Mr. Handyman is a leading franchise network providing professional, safe, and reliable handyman services for residential and commercial properties. Specializing in a wide array of repair, maintenance, and improvement tasks, Mr. Handyman technicians are skilled, insured, and committed to delivering high-quality workmanship and exceptional customer service. As part of Neighborly, the world's largest home services company, Mr. Handyman operates through locally owned franchises across the United States and Canada, offering a convenient and trustworthy solution for property upkeep.

Where Is Mr. Handyman's Headquarters?

HQ Function

Serves as the central hub for franchise support, operations, marketing, technology, and strategic leadership for Mr. Handyman and other Neighborly brands.

Notable Features:

A modern, consolidated campus designed to foster collaboration among Neighborly's diverse home service brands. Features contemporary workspaces, training facilities, and amenities supporting a dynamic work environment.

Work Culture:

Emphasizes Neighborly's 'RICH' values (Respect, Integrity, Customer Focus, Having Fun in the Process). A collaborative environment focused on supporting franchisee success, driving brand growth, and fostering innovation in home services.

HQ Significance:

Centralizes support services for hundreds of Mr. Handyman franchisees, ensuring consistent brand standards, operational efficiency, access to shared resources, and strategic alignment within the broader Neighborly network.

Values Reflected in HQ: The headquarters reflects values of collaboration, innovation, efficiency, and a strong commitment to supporting franchise owners and delivering exceptional service experiences, aligning with Neighborly's mission to 'Build a service community that enriches people's lives'.

Location:

Mr. Handyman primarily serves communities across the United States and Canada through its extensive network of local franchises. As a brand under Neighborly, it benefits from the parent company's global presence, which spans approximately 10 countries. This international network allows for the sharing of best practices, technology advancements, and robust franchise support systems. Functions supported by Neighborly that indirectly or directly benefit Mr. Handyman include global brand strategy, development of shared technology platforms, insights from international franchise development, and operational excellence programs that enhance service delivery across all brands.

Street Address:

1010 N. University Parks Dr.

City:

Waco

State/Province:

Texas

Country:

USA

Where Else Does Mr. Handyman Operate Around the World?

Farnborough, Hampshire, United Kingdom

Address: Neighborly UK, Office G10, Westmead House, Westmead, Farnborough, GU14 7LP, UK

Facilitates the expansion and support of Neighborly's home service brands in the UK and Europe, implementing shared business systems and support mechanisms that benefit the global network. While Mr. Handyman primarily operates in North America, this office represents Neighborly's global support infrastructure.

Buying Intent Signals for Mr. Handyman

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Mr. Handyman? Meet the Executive Team

As of April 2025, Mr. Handyman' leadership includes:

Mike Bidwell - President and CEO, Neighborly (Parent Company)
Jeff Palla - President, Mr. Handyman & Mr. Electric at Neighborly
Amer Waheed - Chief Product & Technology Officer, Neighborly (Parent Company)

Who's Investing in Mr. Handyman?

Mr. Handyman has been backed by several prominent investors over the years, including:

KKR (Kohlberg Kravis Roberts & Co.) - Current majority owner of Neighborly, parent company of Mr. Handyman.
Roark Capital Group (Previous majority owner of Neighborly)

What Leadership Changes Has Mr. Handyman Seen Recently?

Hire1
Exits1

The past 12-18 months featured a significant leadership transition for the Mr. Handyman brand within Neighborly. J.B. Sassano departed from his role as Brand President, and subsequently, Jeff Palla's responsibilities were expanded to include the presidency of Mr. Handyman alongside his existing role as President of Mr. Electric.

Departures

J.B. Sassano, J.B. Sassano departed from his role as President of Mr. Handyman.

New Appointments:

Jeff Palla, Jeff Palla assumed the role of President for Mr. Handyman, expanding his responsibilities from President of Mr. Electric within the Neighborly brand portfolio.

What Technology (Tech Stack) Is Used byMr. Handyman?

Discover the tools Mr. Handyman uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Mr. Handyman Email Formats and Examples

For corporate employees of Mr. Handyman, email addresses typically follow standard formats associated with its parent company, Neighborly, or direct brand addresses. The most common patterns include using the employee's first name and last name, or first initial and last name, combined with the company domain.

[first].[last]@mrhandyman.com or [first].[last]@neighborlybrands.com

Format

jane.doe@mrhandyman.com

Example

85%

Success rate

What's the Latest News About Mr. Handyman?

PR NewswireFebruary 7, 2024

Mr. Handyman Parent Company Neighborly Surpasses $4 Billion in System-Wide Sales and 5,500 Franchises Globally

Neighborly, the parent company of Mr. Handyman and the world's largest home services company, announced it has exceeded $4 billion in system-wide sales and grown to over 5,500 franchises globally. This significant growth reflects the collective strength and customer trust in its diverse portfolio of service brands, including Mr. Handyman....more

Franchise Business ReviewJanuary 23, 2024

Mr. Handyman's Parent, Neighborly, Recognized as a Top Franchise for 2024

Neighborly was named a Top Franchise for 2024 by Franchise Business Review, based on franchisee satisfaction surveys. This recognition highlights the strong support systems and positive business environment Neighborly provides to its franchise owners, including those operating Mr. Handyman locations....more

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