Mr & Mrs Smith
Mr & Mrs Smith's Overview
Mr & Mrs Smith is a globally recognized travel club and curator of the world's most inspiring boutique and luxury hotels. Founded in 2003 by James and Tamara Lohan, the company provides a hand-picked collection of unique properties, ensuring high standards and memorable experiences for discerning travelers. Members benefit from exclusive offers, travel planning assistance, and insider destination guides. In May 2023, Mr & Mrs Smith was acquired by Hyatt Hotels Corporation, aiming to expand Hyatt's luxury and lifestyle offerings while allowing Mr & Mrs Smith to leverage Hyatt's global network and resources, including integration into the World of Hyatt loyalty program.
Where is Mr & Mrs Smith's Headquarters?
HQ Function
Serves as a primary hub for brand management, hotel curation, content creation, marketing, and partnerships for the Mr & Mrs Smith portfolio.
Notable Features:
Historically, Mr & Mrs Smith offices, like The Boat House, were chosen for their unique character, reflecting the brand's focus on style and distinctiveness. Current London operations continue this ethos within a dynamic work environment.
Work Culture:
A creative, travel-passionate, and detail-oriented environment. The culture emphasizes a deep understanding of luxury hospitality, curatorial excellence, and providing exceptional member experiences.
HQ Significance:
The London headquarters was instrumental in establishing Mr & Mrs Smith's unique brand identity, curating its renowned hotel collection, and building its loyal global membership base.
Values Reflected in HQ: The choice of distinctive office spaces and the focus on curated experiences reflect the company's core values of quality, style, discovery, and exceptional service.
Location:
Mr & Mrs Smith operates as a global travel platform, curating hotels and serving members across numerous countries worldwide. Key functions supported globally include hotel sourcing and partnerships, technology development for its booking platform, global marketing and sales campaigns, and multilingual customer support. Its acquisition by Hyatt has further expanded its operational footprint and resources through Hyatt's extensive international network.
Street Address:
The Boat House, 110 Chiswick Mall (Historical primary location)
City:
London
State/Province:
England
Country:
United Kingdom
Mr & Mrs Smith's Global Presence
New York, NY, USA
Address: [Specific address not publicly detailed, regional office presence]
To grow Mr & Mrs Smith's curated hotel collection and membership base within the Americas, and to provide localized support for members and partners.
Singapore, Singapore
Address: [Specific address not publicly detailed, regional office presence]
To expand the Mr & Mrs Smith brand, hotel portfolio, and member services across key markets in the Asia-Pacific region.
Buying Intent Signals for Mr & Mrs Smith
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Executive Team of Mr & Mrs Smith
As of April 2025, Mr & Mrs Smith' leadership includes:
Investors of Mr & Mrs Smith
Mr & Mrs Smith has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
The most significant executive development in the last 12 months was the transition of Mr & Mrs Smith's leadership following its acquisition by Hyatt Hotels Corporation in May 2023. Co-founders Tamara Lohan and James Lohan continued in key leadership roles for the Mr & Mrs Smith brand within the Hyatt structure, ensuring brand continuity and guiding its integration.
Technology (Tech Stack) used by Mr & Mrs Smith
Discover the tools Mr & Mrs Smith uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Mr & Mrs Smith Email Formats and Examples
Mr & Mrs Smith likely uses standard professional email formats for its corporate communications. While the exact most common format isn't publicly disclosed, typical structures for companies of its nature often include combinations of first name, last name, or initials.
[first].[last]@mrandmrssmith.com
Format
tamara.lohan@mrandmrssmith.com
Example
70%
Success rate
News and media
Hyatt Newsroom • May 3, 2023
Hyatt Completes Acquisition of Mr & Mrs Smith
Hyatt Hotels Corporation announced it has completed the acquisition of Mr & Mrs Smith, a global travel platform providing direct booking access to a curated collection of over 1,500 boutique and luxury properties. This acquisition expands Hyatt's offerings in the luxury segment and is expected to provide World of Hyatt members with access to more unique global destinations....more
Hyatt Newsroom • October 24, 2023
World of Hyatt Members Can Soon Earn and Redeem at a Collection of Mr & Mrs Smith Properties
Hyatt announced the initial phase of integrating Mr & Mrs Smith properties into the World of Hyatt loyalty program. Starting in early 2024, members will be able to earn and redeem points at an initial selection of participating Mr & Mrs Smith hotels, with more properties to be added over time....more
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