What Does Moneypenny Do?

Total employees629
HeadquartersWrexham
Founded2000

Moneypenny is a leading outsourced communications company, providing businesses with highly skilled virtual receptionists, PAs, and customer support teams. They offer a range of services including telephone answering, live chat, switchboard services, and outsourced customer service, enabling businesses to enhance customer engagement, improve efficiency, and never miss an opportunity. Moneypenny focuses on delivering a personal, professional service by matching clients with dedicated receptionists who understand their business needs.

Where Is Moneypenny's Headquarters?

HQ Function

Serves as the central hub for Moneypenny's UK and European operations, technology development, and global strategy. It houses a large portion of their receptionists and support staff.

Notable Features:

The Wrexham HQ is renowned for its striking contemporary design, often described as one of the UK's best workplaces. Features include a treehouse meeting room, an on-site pub ('The Dog and Bone'), a gym, and expansive, naturally lit open-plan workspaces designed to foster collaboration and well-being.

Work Culture:

Moneypenny's Wrexham HQ fosters a vibrant, positive, and supportive work culture. Emphasis is placed on employee well-being, teamwork, and providing a 'home away from home' atmosphere. The unique office design encourages social interaction and a sense of community.

HQ Significance:

The Wrexham HQ is a testament to Moneypenny's commitment to its employees and its innovative approach to business. It symbolizes the company's growth from a small startup to a global leader and serves as a flagship for its brand values.

Values Reflected in HQ: Innovation, employee well-being, community, transparency, and a commitment to excellence in customer service.

Location:

Moneypenny supports businesses globally, primarily from its key operational hubs in the UK (Wrexham) and the USA (Duluth, GA and Charleston, SC). They provide 24/7/365 services, catering to international clients and businesses with global customer bases. Their technology infrastructure enables seamless service delivery across different time zones, supporting functions like multilingual call handling, international live chat support, and virtual assistance for global operations.

Street Address:

Western Gateway

City:

Wrexham

State/Province:

Wrexham County Borough

Country:

United Kingdom

Where Else Does Moneypenny Operate Around the World?

Duluth, Georgia, USA

Address: 2400 Pleasant Hill Rd, Duluth, GA 30096, USA

To expand Moneypenny's award-winning services to businesses across the United States and Canada, offering localized support and understanding of North American business practices.

Charleston, South Carolina, USA

Address: 997 Morrison Dr, Suite 200, Charleston, SC 29403, USA

To strengthen Moneypenny's presence in the Southeastern US and integrate specialized services from acquired companies to a broader client base.

Buying Intent Signals for Moneypenny

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Moneypenny? Meet the Executive Team

As of April 2025, Moneypenny' leadership includes:

Joanna Swash - Group CEO
Eric Schurke - CEO, North America
Ed Reeves - Co-Founder & Director
Rachel Clacher - Co-Founder & Director
Pete Sayburn - Group Chief Technology Officer
Richard Sellwood - Group Chief Financial Officer
Claire Smith - Group Chief People Officer

Who's Investing in Moneypenny?

Moneypenny has been backed by several prominent investors over the years, including:

ECI Partners

What Leadership Changes Has Moneypenny Seen Recently?

Hire0
Exits0

Moneypenny maintains a relatively stable core executive team. While ongoing strategic appointments may occur within broader leadership, major C-suite changes (hires or exits) in the last 12 months have not been widely publicized. The company emphasizes continuity and internal talent development for its key executive roles.

What Technology (Tech Stack) Is Used byMoneypenny?

Discover the tools Moneypenny uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Moneypenny Email Formats and Examples

Moneypenny commonly uses standard professional email formats. The most prevalent format appears to be the first initial followed by the last name, or first name separated by a dot from the last name, at their moneypenny.com or moneypenny.co.uk domains.

j[last]@moneypenny.com (e.g. jsmith@moneypenny.com) or [first].[last]@moneypenny.com (e.g. jane.doe@moneypenny.com)

Format

jsmith@moneypenny.com

Example

85%

Success rate

What's the Latest News About Moneypenny?

Call Centre HelperMay 7, 2024

Moneypenny Celebrates King’s Award for Enterprise: International Trade 2024

Moneypenny has been honoured with a King’s Award for Enterprise for International Trade 2024, recognizing its outstanding short-term growth in overseas sales and its successful expansion into the US market....more

Business LiveMarch 19, 2024

Moneypenny reports record revenues and strong growth in the US

Outsourced communications firm Moneypenny has reported record revenues of £80m for its latest financial year, driven by strong organic growth in the UK and particularly in the US, alongside successful acquisitions. The company now employs more than 1,200 people globally....more

Insider Media LimitedFebruary 6, 2024

Moneypenny makes further US acquisition

Wrexham-headquartered Moneypenny has expanded its presence in the US market with the acquisition of Atlanta-based call handling business, Sunshine Communication Services, enhancing its service capabilities and client base in North America....more

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