MOHELA
MOHELA's Overview
MOHELA (Missouri Higher Education Loan Authority) is one of the largest servicers of federal student loans in the United States, contracted by the Department of Education. Established in 1981, MOHELA assists millions of student loan borrowers with managing their loan repayment, offering various plans, processing payments, and providing information on options like deferment, forbearance, and loan forgiveness programs such as Public Service Loan Forgiveness (PSLF). From an end-user perspective, MOHELA is the primary point of contact for borrowers whose federal loans are assigned to them, responsible for guiding them through the complexities of student loan repayment and providing customer support.
Where is MOHELA's Headquarters?
HQ Function
The headquarters serves as the central hub for MOHELA's nationwide student loan servicing operations, including executive leadership, administrative support, IT infrastructure, compliance, and strategic planning.
Notable Features:
The headquarters is a modern office building located in a corporate park, likely equipped with secure data centers, extensive customer service operations facilities, and administrative office spaces designed for operational efficiency and the secure handling of sensitive borrower information.
Work Culture:
The work culture at MOHELA's headquarters is generally perceived as professional, process-driven, and focused on regulatory compliance and customer service within established federal guidelines. There's a strong emphasis on accuracy, efficiency in processing, and adherence to complex loan servicing protocols.
HQ Significance:
As the nerve center for one of the nation's largest federal student loan servicers, MOHELA's headquarters plays a critical role in the financial lives of millions of American student loan borrowers by managing their repayment processes and access to federal programs.
Values Reflected in HQ: The headquarters likely reflects values of stability, security, operational capacity, and professionalism, all crucial for managing vast amounts of sensitive financial data and borrower interactions.
Location:
MOHELA primarily operates within the United States, servicing federal and private student loans for U.S. borrowers. Its 'global presence' is limited to supporting U.S. citizens who may be living, working, or studying abroad while managing their U.S. student loan obligations. MOHELA does not have international offices for direct foreign market operations.
Street Address:
633 Spirit Drive
City:
Chesterfield
State/Province:
Missouri
Country:
USA
MOHELA's Global Presence
Columbia, Missouri, USA
Address: 221 N. Stadium Blvd., Columbia, MO 65203
Supports MOHELA's overall capacity to service a large portfolio of student loans, providing operational redundancy and access to a skilled workforce in central Missouri.
Washington, D.C., USA
Address: Information not publicly detailed, typically a representative office.
Facilitates communication and collaboration with federal government entities crucial to MOHELA's role as a federal student loan servicer.
Buying Intent Signals for MOHELA
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Executive Team of MOHELA
As of April 2025, MOHELA' leadership includes:
Investors of MOHELA
MOHELA has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
No major C-suite level executive changes (hires or departures) at MOHELA have been prominently publicized in the general news media over the last 12 months. MOHELA typically maintains stability in its core leadership, with changes usually announced via official press releases or internal communications if significant.
Technology (Tech Stack) used by MOHELA
Discover the tools MOHELA uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
MOHELA Email Formats and Examples
MOHELA, like many large organizations, likely utilizes standardized email formats for its employees. While not officially published, a common professional email format is often based on the employee's name.
A widely used format is [first_initial][last_name]@mohela.com or [first_name].[last_name]@mohela.com.
Format
sjohnson@mohela.com
Example
75%
Success rate
News and media
Student Borrower Protection Center • March 7, 2024
MOHELA News: SBPC Investigation Highlights Call Center Performance Issues
A report by the Student Borrower Protection Center (SBPC) released in March 2024 indicated that MOHELA allegedly failed to answer a significant volume of borrower calls in the fall of 2023, with an estimated 730,000 calls abandoned. This report raised concerns about borrower access to assistance during a critical period of student loan repayment resumption....more
Reuters (reporting on MA AG) • February 22, 2024
MOHELA News: Massachusetts AG Sues MOHELA Over Public Service Loan Forgiveness Program
Massachusetts Attorney General Andrea Campbell filed a lawsuit against MOHELA, accusing the student loan servicer of preventing public service workers in the state from accessing affordable federal student loan repayment and relief programs, particularly related to the Public Service Loan Forgiveness (PSLF) program. The lawsuit alleges MOHELA provided inaccurate information and mishandled applications....more
U.S. Department of Education • October 27, 2023
MOHELA News: Department of Education Withholds Payment from MOHELA for Servicing Failures
The U.S. Department of Education announced it was withholding $7.2 million in payment from MOHELA due to findings that the servicer failed to send timely billing statements to 2.5 million borrowers, some of whom received them within seven days of their due date. This action was part of broader accountability measures for loan servicers....more
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