What Does ModSquad Do?

Total employees1368
HeadquartersSacramento
Founded2007

ModSquad Inc. is a global provider of on-demand digital engagement services, specializing in customer support, content moderation, community management, and social media services. They leverage a vast network of 'Mods' – experienced professionals working remotely from around the world – to offer scalable and flexible solutions to a diverse range of clients across various industries. ModSquad helps brands protect their online reputation, engage their audiences, and provide exceptional customer experiences 24/7 in over 50 languages and across numerous platforms.

Where Is ModSquad's Headquarters?

HQ Function

Serves as the central administrative and operational hub for ModSquad's global distributed workforce, overseeing strategy, finance, sales, global operations, and client management.

Notable Features:

Modern office facilities supporting core staff. The primary 'notable feature' of ModSquad's operations is its extensive global remote workforce, rather than a large, iconic physical headquarters.

Work Culture:

Collaborative and professional environment for the core team, supporting a company culture that champions remote work, flexibility, and digital engagement. The HQ team is integral to coordinating and empowering the global network of Mods.

HQ Significance:

Key for central decision-making, client relations, and operational oversight of a vast remote services network. Represents the anchor point for a company built on distributed talent and expertise.

Values Reflected in HQ: Efficiency, professionalism, and a focus on supporting a global, digitally-native workforce. The physical headquarters supports the remote-first operational model that emphasizes agility and global reach.

Location:

ModSquad supports global operations primarily through its extensive network of remote 'Mods' located in over 70 countries and speaking more than 50 languages. This distributed model allows them to provide 24/7/365 customer support, content moderation, community management, and social media engagement services to clients worldwide, catering to diverse industries and regional needs. While physical offices exist in key locations like the US, UK, and Costa Rica, their operational strength lies in their flexible, global remote workforce.

Street Address:

2100 Hurley Way, Suite 200

City:

Sacramento

State/Province:

CA

Country:

USA

Where Else Does ModSquad Operate Around the World?

Derry-Londonderry, Northern Ireland, UK

Address: Units C & D, Building 10, Emberson’s Way, Catalyst Inc., Bay Road, Derry-Londonderry BT48 7TG, UK

Strengthens ModSquad's presence in Europe, providing localized support and understanding of regional market nuances, languages, and cultural contexts for EMEA clients.

Belfast, Northern Ireland, UK

Address: The Concourse Building 3, Queen’s Road, Queen’s Island, Belfast, BT3 9DT, Northern Ireland, UK

Expands operational capacity in Northern Ireland, tapping into the skilled workforce for customer engagement, moderation, and digital services across Europe.

San José, Costa Rica

Address: Centro Corporativo Lindora, Radial Lindora Santa Ana, Pozos, San José, Costa Rica (General Area, specific suite not publicly listed)

Offers cost-effective, high-quality support for the Americas market, leveraging Costa Rica's skilled bilingual workforce, IT infrastructure, and strategic location.

Buying Intent Signals for ModSquad

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading ModSquad? Meet the Executive Team

As of April 2025, ModSquad' leadership includes:

Amy Pritchard - Chief Executive Officer
Mike Pinkerton - Chief Operating Officer
Jason Ferguson - Chief Commercial Officer
Clive Jefferies - Chief Revenue Officer
Stephen Dunne - Chief Financial Officer
Rich Weil - SVP, Global Operations
Izzy Neis - SVP, Digital Strategy
Michele Spensieri - SVP, Client Services
Gina Miller - SVP, Global Talent
Caroline Thompson - SVP, Global Operations & General Manager, EMEA

Who's Investing in ModSquad?

ModSquad has been backed by several prominent investors over the years, including:

Norwest Venture Partners
Foundry Group
Vector Capital
Morgan Stanley Expansion Capital
ORIX Growth Capital
TriplePoint Capital

What Leadership Changes Has ModSquad Seen Recently?

Hire0
Exits0

ModSquad's C-suite executive team has demonstrated stability. No major C-level new hires or departures have been publicly announced in the last 12 months (May 2023 - May 2024). The company often focuses on internal promotions for leadership roles.

What Technology (Tech Stack) Is Used byModSquad?

Discover the tools ModSquad uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ModSquad Email Formats and Examples

ModSquad Inc. commonly uses the first_name.last_name email format. Other potential formats exist but this is the most frequently observed for corporate communication.

[first].[last]@modsquad.com

Format

jane.doe@modsquad.com

Example

85%

Success rate

What's the Latest News About ModSquad?

ModSquad Official BlogApril 16, 2024

ModSquad Earns 2024 Great Place To Work Certification™ in Costa Rica, the United Kingdom, and the United States

ModSquad announced it has been certified as a Great Place To Work® in Costa Rica, the United Kingdom, and the United States. This recognition highlights the company's commitment to fostering a positive and supportive work environment for its employees and remote Mods....more

ModSquad Official BlogMarch 20, 2024

ModSquad Recognized as a Top 10 Player in NelsonHall's 2024 Social Media CX Services NEAT Report

ModSquad has been identified as a Top 10 player in NelsonHall's 2024 NEAT Report for Social Media CX Services. This acknowledgment underscores ModSquad's capabilities and leadership in providing innovative and effective social media customer experience solutions....more

ModSquad Official BlogFebruary 21, 2023

ModSquad Promotes Caroline Thompson to SVP, Global Operations and General Manager, EMEA

ModSquad announced the promotion of Caroline Thompson to Senior Vice President, Global Operations and General Manager, EMEA. This move recognized her significant contributions to the company's growth and operational excellence in the European, Middle Eastern, and African markets....more

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