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MindTouch
What Does MindTouch Do?
MindTouch, founded in 2005, is a prominent software company renowned for its AI-powered knowledge management platform. It enables organizations to capture, create, manage, and deliver product and support knowledge effectively. This enhances customer self-service experiences, improves agent efficiency, and provides valuable insights into content performance. Core use cases include online help centers, customer support portals, product documentation, and internal knowledge bases. In April 2021, MindTouch was acquired by NICE (NASDAQ: NICE) and its capabilities have been integrated into NICE CXone, NICE's cloud-native customer experience platform, to further empower organizations to deliver exceptional digital-first customer service.
Where Is MindTouch's Headquarters?
HQ Function
Historically, this was the central hub for MindTouch's software development, product management, sales, marketing, and customer support operations.
Notable Features:
Located in downtown San Diego, offering a modern tech office environment with collaborative spaces.
Work Culture:
Pre-acquisition, MindTouch fostered an innovative, customer-centric, and agile work culture, typical of many SaaS technology companies, encouraging collaboration and continuous learning.
HQ Significance:
This location served as the birthplace and primary growth center for the MindTouch platform, driving its development into a leading knowledge management solution before its strategic acquisition.
Values Reflected in HQ: The headquarters likely reflected values of innovation, transparency, and a focus on creating powerful, user-friendly knowledge solutions.
Location:
As part of NICE, MindTouch's knowledge management solutions are supported and delivered globally. NICE has a significant worldwide presence with offices and data centers across the Americas, Europe, Asia Pacific, and the Middle East. This global infrastructure supports sales, customer service, professional services, and cloud delivery for the entire NICE CXone platform, including the integrated MindTouch capabilities, ensuring customers worldwide can leverage its advanced knowledge management features.
Street Address:
101 W Broadway, Suite 1200 (Last known address)
City:
San Diego
State/Province:
CA
Country:
USA
Where Else Does MindTouch Operate Around the World?
Hoboken, New Jersey, USA (NICE Americas HQ)
Address: 221 River Street, Hoboken, NJ 07030, USA
Serves as a major hub for NICE's operations in North and South America, coordinating strategy and customer engagement for the entire NICE portfolio.
London, United Kingdom (NICE EMEA HQ)
Address: Building 3, Chiswick Park, 566 Chiswick High Road, London, W4 5YA, UK
Key operational center for NICE's activities across the EMEA region, including sales, service, and partner management for all NICE solutions.
Buying Intent Signals for MindTouch
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading MindTouch? Meet the Executive Team
As of April 2025, MindTouch' leadership includes:
Who's Investing in MindTouch?
MindTouch has been backed by several prominent investors over the years, including:
What Leadership Changes Has MindTouch Seen Recently?
Following the acquisition by NICE in April 2021, the original MindTouch executive team was integrated or transitioned. Significant executive changes specific to the MindTouch entity would have occurred around the acquisition. For current executive movements, refer to NICE's corporate announcements.
What Technology (Tech Stack) Is Used byMindTouch?
Discover the tools MindTouch uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
MindTouch Email Formats and Examples
Historically, MindTouch likely used common corporate email formats. After the acquisition by NICE, employees would transition to NICE's email system (e.g., @nice.com).
[first_initial][last]@mindtouch.com (e.g., jdoe@mindtouch.com) or [first].[last]@mindtouch.com (e.g., jane.doe@mindtouch.com)
Format
afulkerson@mindtouch.com (example based on former CEO)
Example
65%
Success rate
What's the Latest News About MindTouch?
NICE • April 26, 2021
NICE Completes Acquisition of MindTouch, Extends CXone Digital Fluency with AI-Powered Knowledge Management
NICE announced it has completed the acquisition of MindTouch, a market-leading, AI-powered knowledge management software provider. With MindTouch, NICE CXone will now offer a complete, end-to-end solution for knowledge management....more
TechCrunch • March 24, 2021
NICE acquires MindTouch to add knowledge management to its customer service platform
NICE announced its intent to acquire MindTouch. The move provides NICE with a knowledge management system, which can help customers find their own answers or help agents find them more quickly....more
MindTouch (via PR Newswire) • February 10, 2020
MindTouch Recognized as a Leader in The Forrester Wave™: Cognitive Search, Q1 2020
MindTouch was named a Leader by Forrester Research in The Forrester Wave™: Cognitive Search, Q1 2020 report. This recognition highlighted MindTouch's strengths in delivering relevant search experiences for customer self-service....more
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