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Mindpearl
What Does Mindpearl Do?
Mindpearl is a leading global Business Process Outsourcing (BPO) provider specializing in delivering exceptional multilingual customer experiences for diverse industries, including aviation, telecommunications, retail, and finance. With strategically located centers, Mindpearl offers a comprehensive suite of services such as customer care, technical support, sales, loyalty program management, and airline representation. They pride themselves on their 'Pearl Standard' of quality, focusing on tailored solutions, cutting-edge technology, and a highly skilled, culturally diverse workforce to help clients enhance customer satisfaction and achieve their business objectives.
Where Is Mindpearl's Headquarters?
HQ Function
Serves as the central hub for strategic management, global operations oversight, business development, and corporate functions for Mindpearl's worldwide network.
Notable Features:
Located in the prestigious World Trade Center Barcelona, offering modern facilities, excellent connectivity, and a professional environment conducive to global business operations.
Work Culture:
The Barcelona headquarters fosters a dynamic, multicultural, and collaborative work environment, reflecting Mindpearl's global nature and commitment to employee growth, innovation, and delivering high-quality service.
HQ Significance:
The Barcelona HQ is significant for its strategic position in Europe, access to a diverse multilingual talent pool, and its role in driving Mindpearl's growth and service excellence across international markets.
Values Reflected in HQ: The choice of a globally connected and modern facility like the World Trade Center reflects Mindpearl's values of professionalism, international reach, innovation, and commitment to providing high-quality service.
Location:
Mindpearl operates a global network of contact centers and offices, strategically positioned in Spain, South Africa, Fiji, Australia, and Malaysia. This global footprint enables them to provide 24/7/365 multilingual support in over 25 languages, catering to diverse industries such as aviation, telecommunications, retail, and finance. Their functions supported globally include customer service, technical support, sales and retention, loyalty program management, and specialized airline services.
Street Address:
World Trade Center, Moll de Barcelona, s/n, Edifici Est, 6a planta
City:
Barcelona
State/Province:
Catalonia
Country:
Spain
Where Else Does Mindpearl Operate Around the World?
Cape Town, South Africa
Address: The Boulevard Office Park, Block F, Searle Street, Woodstock, Cape Town, 7925, South Africa
Provides cost-effective, high-quality BPO services leveraging Cape Town's skilled talent pool and favorable time zone for EMEA support.
Suva, Fiji
Address: Level 2, Kadavu House, 414 Victoria Parade, Suva, Fiji
Offers a unique nearshore/offshore solution with a highly engaged workforce, specializing in customer care for the travel and telecommunications industries in the APAC region and beyond.
Brisbane, Australia
Address: Level 1, 164 Grey Street, South Brisbane, QLD 4101, Australia
Focuses on delivering tailored BPO solutions for the ANZ region, leveraging local market understanding and expertise.
Kuala Lumpur, Malaysia
Address: Level 23A, Menara Haw Par, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Serves as a key hub for Asian market support, providing scalable and high-quality customer engagement solutions.
Buying Intent Signals for Mindpearl
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Mindpearl? Meet the Executive Team
As of April 2025, Mindpearl' leadership includes:
Who's Investing in Mindpearl?
Mindpearl has been backed by several prominent investors over the years, including:
What Leadership Changes Has Mindpearl Seen Recently?
Over the last 12 months, Mindpearl has strengthened its executive leadership with a key appointment in its finance division. Currently, there have been no publicly announced C-level departures during this period.
New Appointments:
What Technology (Tech Stack) Is Used byMindpearl?
Discover the tools Mindpearl uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Mindpearl Email Formats and Examples
Mindpearl commonly utilizes standard corporate email formats. The most prevalent patterns are typically [first].[last]@mindpearl.com or [first_initial][last]@mindpearl.com (e.g., jdoe@mindpearl.com). These formats are widely used for professional communication within and outside the organization.
Common formats: [first].[last]@mindpearl.com, [f][last]@mindpearl.com
Format
william.pattison@mindpearl.com
Example
85%
Success rate
What's the Latest News About Mindpearl?
Travel And Tour World • June 1, 2023
Mindpearl partners with PLAY Airlines for customer service operations
Mindpearl announced a new partnership with PLAY Airlines, an Icelandic low-cost airline, to manage their customer service operations. This collaboration aims to enhance PLAY's customer experience through Mindpearl's expertise in airline support....more
Mindpearl Website / ContactCenterWorld • May 18, 2023
Mindpearl Announces Strategic Partnership with Verint
Mindpearl has formed a strategic partnership with Verint, a leader in customer engagement solutions. This collaboration will enable Mindpearl to leverage Verint's advanced AI-powered technologies to enhance its contact center operations and deliver superior customer experiences....more
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