HQ Function

Served as the main operational center for mHelpDesk, encompassing software development, sales, marketing, customer support, and administrative functions prior to its acquisition by ServiceTitan in 2018.

Notable Features:

Likely occupied a modern office facility within the Northern Virginia tech corridor, designed to support a collaborative and innovative tech company. Specific architectural details are not widely publicized.

Work Culture:

Prior to acquisition, mHelpDesk was characterized by a dynamic, startup-like environment fostering innovation, customer focus, and teamwork. This was typical for a growing SaaS company in the competitive FSM market. Post-acquisition, culture aligns with ServiceTitan.

HQ Significance:

The Reston headquarters was strategically located in the Dulles Technology Corridor, offering access to a skilled talent pool and a vibrant ecosystem of technology companies, which was instrumental for its growth.

Values Reflected in HQ: The headquarters likely reflected values such as agility, technological innovation, and a strong emphasis on customer service, aiming to create an environment conducive to developing leading FSM solutions.

Location:

While mHelpDesk's physical operations were historically U.S.-based, its cloud-based field service management software is accessible and utilized by small to medium-sized businesses globally. The platform supports companies in various countries, enabling them to manage field operations, technicians, and customer interactions across different regions. As part of ServiceTitan, its global reach and support capabilities are further enhanced by ServiceTitan's broader international infrastructure and presence.

Street Address:

11710 Plaza America Dr #2000

City:

Reston

State/Province:

Virginia

Country:

USA