HQ Function

This location serves as the command center for all aspects of the MGM Springfield resort, including casino operations, hotel management, food and beverage services, marketing and sales, entertainment programming, human resources, security, and guest relations.

Notable Features:

The complex is known for its innovative blend of new construction with preserved historic buildings, including a former armory and a high school. It features an open-air plaza (Armory Square) used for events and an ice rink in winter, extensive public art, and design elements inspired by local Springfield history and luminaries like Dr. Seuss and Merriam-Webster.

Work Culture:

The work culture at MGM Springfield is dynamic and guest-focused, emphasizing teamwork, high-energy service, and adherence to MGM Resorts International's standards of excellence in hospitality and entertainment. There's a strong focus on community engagement and employee development.

HQ Significance:

As the first full-scale resort casino in Massachusetts, this site is a landmark development for Springfield and the Commonwealth. It represents a significant private investment aimed at urban revitalization, job creation, and boosting regional tourism.

Values Reflected in HQ: The property reflects values of historical preservation, community integration, economic development, responsible gaming, and delivering high-quality entertainment and hospitality experiences.

Location:

MGM Springfield itself is a key regional destination in the Northeastern United States. Its global reach and operational standards are backed by its parent company, MGM Resorts International (NYSE: MGM). MGM Resorts is a global entertainment company with a portfolio of iconic hotel and gaming destinations across the United States and in Macau. It supports functions globally including luxury hospitality management, world-class gaming operations, MICE (Meetings, Incentives, Conferences, and Exhibitions) services, diverse entertainment production, global marketing campaigns, corporate finance, IT infrastructure, and strategic development for new markets. This global network provides MGM Springfield with robust operational support, brand recognition, and access to a worldwide customer base through the MGM Rewards loyalty program.

Street Address:

One MGM Way

City:

Springfield

State/Province:

MA

Country:

USA