What Does Metapack Do?

Total employees131
HeadquartersLondon
Founded1999

Metapack is a global leader in eCommerce delivery management technology. Their platform provides retailers and brands with a wide range of delivery options, robust tracking, and streamlined returns processes. By connecting to an extensive network of carriers, Metapack helps businesses enhance customer experience, improve operational efficiency, and expand their global reach. They cater to some of the world's largest retailers, enabling them to offer personalized delivery choices and maintain control over the post-purchase journey. Metapack is part of Auctane, a portfolio of leading shipping and fulfillment software companies.

Where Is Metapack's Headquarters?

HQ Function

Serves as the primary hub for Metapack's European operations, including strategic leadership, product development, sales, marketing, and customer support functions. It's a key center for innovation in delivery management solutions.

Notable Features:

Located in a prominent business district, the office likely features modern, open-plan workspaces designed to foster collaboration and innovation, equipped with state-of-the-art technology and meeting facilities.

Work Culture:

The London HQ likely fosters a dynamic, fast-paced, and collaborative work environment. Emphasis is placed on innovation, customer-centricity, and teamwork, reflecting its role in the competitive tech and logistics industry.

HQ Significance:

The London headquarters is significant due to its strategic location in a major global financial and technology hub, providing access to talent, partners, and key retail clients. It underpins Metapack's strong presence in the European market.

Values Reflected in HQ: The headquarters likely reflects Metapack's values of innovation, customer focus, and global ambition through its modern design, strategic location, and the collaborative environment it aims to create for its employees.

Location:

Metapack supports global eCommerce operations through its extensive carrier network spanning over 220 countries and territories, and over 4,900+ carrier services. While its primary offices are in Europe and North America (via Auctane), its platform and services are utilized by retailers worldwide. Key functions supported globally include customer onboarding, technical support, sales and account management for international clients, and continuous development of its multi-carrier shipping software to meet diverse international shipping regulations and consumer expectations.

Street Address:

200 Grays Inn Road

City:

London

State/Province:

N/A

Country:

United Kingdom

Where Else Does Metapack Operate Around the World?

Zielona Góra, Poland

Address: ul. Nowy Kisielin - Antoniego Wysockiego 6, 66-002 Zielona Góra, Poland

Serves as a key engineering and operational center, leveraging Poland's strong tech talent pool to drive product innovation and provide technical expertise for European and global operations.

Hamburg, Germany

Address: Wendenstraße 21b, 20097 Hamburg, Germany

Supports Metapack's growth and client relationships in Central Europe, providing localized expertise and services to retailers in the German-speaking markets.

Paris, France

Address: 10 Rue de la Paix, 75002 Paris, France (Representative Office/Shared Space - verify specific current address if critical)

Strengthens Metapack's presence in France, enabling closer collaboration with French clients and partners in a significant European eCommerce market.

El Segundo, CA, USA

Address: 1990 E Grand Ave, El Segundo, CA 90245, USA (Auctane HQ, Metapack presence)

Facilitates Metapack's market penetration and support for retailers in North America, utilizing the infrastructure and network of its parent company, Auctane.

Buying Intent Signals for Metapack

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Metapack? Meet the Executive Team

As of April 2025, Metapack' leadership includes:

Al Ko - Chief Executive Officer, Auctane (Parent Company)
Patrick Desrochers - General Manager, Metapack
Tom Forbes - SVP Carriers, Auctane (overseeing Metapack carrier relations)
Duncan Olby - VP Sales, EMEA, Metapack

Who's Investing in Metapack?

Metapack has been backed by several prominent investors over the years, including:

Auctane (Parent Company)
Stamps.com (Acquired Metapack, later rebranded as Auctane)
Index Ventures (Prior to acquisition)
Frog Capital (Prior to acquisition)

What Leadership Changes Has Metapack Seen Recently?

Hire0
Exits0

There have been no major, publicly announced executive hires or exits specifically for the Metapack brand's top leadership in the last 12 months. Leadership changes are more commonly announced at the Auctane parent company level. Ongoing strategic appointments may occur within specific departments.

What Technology (Tech Stack) Is Used byMetapack?

Discover the tools Metapack uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Metapack Email Formats and Examples

Metapack, like many technology companies, likely utilizes common corporate email address patterns. The most probable format combines an employee's first and last name, or an initial followed by the last name, with the @metapack.com domain. These are estimations based on industry standards.

Common formats include [first].[last]@metapack.com or [f][last]@metapack.com. For example, john.doe@metapack.com or jdoe@metapack.com.

Format

jane.doe@metapack.com

Example

80%

Success rate

What's the Latest News About Metapack?

Auctane NewsroomOctober 17, 2023

Auctane Appoints Al Ko as Chief Executive Officer

Auctane, the parent company of Metapack, announced the appointment of Al Ko as its new Chief Executive Officer. Ko brings extensive experience in technology and software leadership to guide Auctane's portfolio of brands, including Metapack, in their next phase of growth....more

Post & ParcelSeptember 12, 2023

Metapack launches new feature to help retailers cut delivery-related customer enquiries

Metapack has launched a new ‘Premium Branded Tracking Notifications’ feature. This new functionality enables retailers to provide customers with fully customisable, own-branded delivery updates....more

Charged RetailMay 23, 2023

Metapack partners with Paack to expand sustainable delivery options

Metapack has partnered with sustainable delivery company Paack to expand its next-day and scheduled sustainable delivery options for retailers across Europe. The partnership will allow retailers to access Paack's fleet of electric vehicles....more

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