Merkle, a Dentsu company, is a leading global data-driven customer experience management (CXM) company. It specializes in the delivery of unique, personalized customer experiences across platforms and devices. Merkle's services include customer strategy, data and identity management, digital transformation, experience and commerce, analytics, and technology consulting. They help brands build and execute people-based marketing strategies to drive competitive advantage and customer loyalty.
Serves as the global corporate headquarters, driving strategic initiatives, innovation in customer experience management (CXM), and coordinating operations across Merkle's worldwide offices. It houses key leadership and central corporate functions.
Located in the Columbia Gateway business park, the headquarters features modern office spaces designed for collaboration and innovation, equipped with advanced technology to support its data-driven operations. Amenities are typical of a leading tech-services firm.
Characterized by a strong emphasis on data, technology, and customer-centricity. Fosters a collaborative, innovative, and results-oriented environment, encouraging continuous learning and development among employees.
The Columbia HQ is central to Merkle's identity and operational command, guiding its growth as a Dentsu company and its mission to help brands deliver personalized customer experiences at scale.
Merkle operates globally with 50+ offices, supporting functions such as customer experience transformation, data management and identity resolution, advanced analytics, digital marketing strategy and execution, e-commerce solutions, and technology platform implementation. Its worldwide presence enables it to serve multinational clients with localized expertise and globally consistent strategies across the Americas, EMEA, and APAC regions.
7001 Columbia Gateway Drive
Columbia
MD
USA
Address: 10 Triton Street, Regent's Place, London, NW1 3BF, United Kingdom
To support and expand Merkle's presence in the UK and EMEA markets, delivering localized and internationally coordinated customer experience strategies for global and regional brands.
Address: 32/F, Henderson Metropolitan, 155 Tianjin Road, Huangpu District, Shanghai, China
To cater to the rapidly growing digital market in APAC, leveraging local insights and talent to help brands connect with consumers in this diverse and technologically advanced region.
Address: Level 5, 120 Sussex Street, Sydney, NSW 2000, Australia
To provide specialized CXM services to businesses in Australia and New Zealand, helping them navigate the local market landscape and enhance customer engagement.
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As of April 2025, Merkle' leadership includes:
Merkle has been backed by several prominent investors over the years, including:
Merkle has made several strategic appointments and promotions in the last 12-18 months to strengthen its leadership across various regions and service lines, particularly in technology, marketing, and B2B expertise. Publicly announced departures of global executives are less frequent.
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Merkle primarily uses the first_name.last_name email format. Other variations might exist but are less common.
{first}.{last}@merkleinc.com
Format
jane.doe@merkleinc.com
Example
95%
Success rate
Merkle Press Release • June 20, 2024
Merkle announced the launch of 'Shopify Kickstart,' a new solution designed to help retailers accelerate their e-commerce presence and capabilities on the Shopify platform....more
Merkle Press Release • March 26, 2024
Merkle was recognized by Adobe as the 2024 Digital Experience Partner of the Year for the Americas, marking its fourth consecutive win. This award highlights Merkle's excellence in leveraging Adobe Experience Cloud to deliver impactful customer experiences....more
Merkle Press Release • January 24, 2024
Merkle published its 2024 Customer Experience Imperatives report, providing insights and guidance for brands on navigating the evolving landscape of customer expectations and digital engagement....more
Merkle Press Release • November 7, 2023
Merkle announced an expanded partnership with Salesforce to help clients leverage Salesforce Data Cloud and Einstein AI capabilities for enhanced customer data strategies and AI-driven experiences....more
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