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Mercy Flight Central is a non-profit organization dedicated to providing rapid, safe, and effective emergency air medical transportation and care to critically ill and injured patients. Serving communities across Central and Western New York since 1992, they operate a fleet of helicopters staffed by highly skilled pilots, flight nurses, and paramedics. Their mission focuses on delivering life-saving interventions and swift transport to specialized medical facilities, enhancing patient outcomes in time-sensitive situations. They work in collaboration with regional hospitals and emergency services to ensure seamless patient care.
The headquarters serves as the primary administrative and operational hub, overseeing dispatch, maintenance coordination, clinical quality, training programs, and overall mission management for all air ambulance services.
The facility likely includes an advanced operations center for flight dispatch and real-time coordination, administrative offices, and may incorporate hangar space for aircraft maintenance and readiness, all designed for operational efficiency in emergency medical response.
The work culture at Mercy Flight Central is defined by a profound commitment to its life-saving mission, emphasizing teamwork, professionalism, and continuous improvement. It's a high-stakes, fast-paced environment where dedication and expertise are crucial for positive patient outcomes.
The Canandaigua headquarters is vital for centralizing command and control, ensuring rapid deployment capabilities, maintaining aircraft airworthiness, and fostering collaboration with regional healthcare providers to deliver exceptional critical care services across their extensive operational area.
Mercy Flight Central primarily provides critical care air medical services across 26 counties in the Finger Lakes, Central, and Western New York regions, as well as parts of Northern Pennsylvania. Their operations are concentrated on supporting regional healthcare systems by rapidly transporting patients to appropriate medical facilities within this defined service area, rather than having a global operational footprint.
2420 Brickyard Road
Canandaigua
NY
USA
Address: Syracuse Executive Airport, 3100 E. Tail G, Marcellus, NY 13108
Strategically located to serve the Central New York region, including Syracuse and surrounding communities, ensuring rapid airborne response for medical emergencies.
Address: Griffiss International Airport, 796 Hangar Road, Rome, NY 13441
Provides critical care air ambulance coverage for the Mohawk Valley and parts of Northern New York, facilitating quick access to specialized care.
Address: AvFuel Hangar, 10415 Clarence Center Road, Clarence Center, NY 14032
Serves the greater Buffalo area and Western New York, offering timely critical care air transport and inter-facility transfers.
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As of April 2025, Mercy Flight Central' leadership includes:
Mercy Flight Central has been backed by several prominent investors over the years, including:
Based on publicly available information, no major executive team hires or departures (for the roles listed in the executive team section) have been announced by Mercy Flight Central in the last 12 months. The leadership team appears to be stable.
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Mercy Flight Central likely employs standard professional email address formats. While not publicly disclosed, common conventions for organizations of this nature include using the first initial followed by the last name, or first name separated by a dot from the last name, preceding the @mercyflightcentral.org domain.
Common formats include [first_initial][last]@mercyflightcentral.org or [first].[last]@mercyflightcentral.org
Format
jbartkoski@mercyflightcentral.org (example based on common format)
Example
75%
Success rate
Oswego County Today • May 8, 2024
The Oswego County Legislature recently recognized Mercy Flight Central for its 32 years of dedicated emergency air medical service to the residents of Oswego County and surrounding areas, presenting a proclamation honoring their commitment and life-saving efforts....more
FingerLakes1.com • March 20, 2024
Mercy Flight Central has launched its 2024 annual appeal, seeking community support to fund its critical care air medical services, including equipment upgrades, training, and operational costs essential for its life-saving missions across the Finger Lakes and surrounding regions....more
WGRZ.com • October 26, 2023
Mercy Flight Central announced the relocation of its Western New York air medical helicopter base from Batavia in Genesee County to the Town of Clarence in Erie County. The move to the AvFuel Hangar on Clarence Center Road aims to enhance service coverage and response times for critical care needs in the region....more
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