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Mercari, Inc. is a Japanese e-commerce company renowned for its C2C (customer-to-customer) marketplace app, also named Mercari. Founded in 2013, it has rapidly grown to become Japan's largest community-powered marketplace and also operates in the United States. Mercari's mission is to 'create value in a global marketplace where anyone can buy and sell.' The platform allows users to easily sell pre-owned items, fostering a circular economy. Beyond its core marketplace, Mercari Group has expanded into fintech with its mobile payment service Merpay and blockchain/crypto-asset services through Mercoin in Japan. Its R&D arm, Souzoh, focuses on new business creation.
The Tokyo headquarters serves as the global command center for Mercari, Inc., overseeing strategic planning, product development, engineering leadership, corporate governance, finance, and global operations management.
Located in the iconic Roppongi Hills Mori Tower, the office boasts a modern design, collaborative workspaces, state-of-the-art technology, and panoramic views of Tokyo. It often includes employee-focused amenities like cafes, wellness areas, and event spaces to foster creativity and well-being.
Mercari's work culture is driven by its core values: 'Go Bold' (take on big challenges), 'All for One' (work as a team for success), and 'Be a Pro' (aim for expertise and high standards). It emphasizes diversity, inclusion, open communication, and a fast-paced, innovative environment. The company encourages employees to take ownership and contribute to its mission.
The headquarters' location in Roppongi Hills, a prime Tokyo district, signifies Mercari's status as a leading technology company in Japan with global ambitions. It places Mercari among other major international businesses and tech firms, facilitating partnerships and talent acquisition.
Mercari's primary C2C marketplace services are available to users in Japan and the United States. Its global strategy is supported by its Tokyo headquarters, development centers like Mercari India in Bengaluru, and operational offices in key regions. The company also operates Merpay (fintech) and Mercoin (crypto-asset business) primarily within Japan. Through international shipping partnerships, items from Mercari Japan can reach a global audience, although direct user-to-user marketplace functionality is localized to Japan and the US.
Roppongi Hills Mori Tower, 6-10-1 Roppongi, Minato-ku
Tokyo
Tokyo
Japan
Address: Cambridge, MA (General office location, specific street address not broadly publicized)
Drives growth and enhances Mercari's marketplace presence in North America by tailoring services to US consumer preferences and expanding its user base.
Address: Portland, OR (General office location)
Supports the technological infrastructure and feature development for the Mercari US app, leveraging Portland's tech talent pool.
Address: Prestige Tech Park (or similar tech park location), Bengaluru
Leverages India's vast technology talent to accelerate product innovation, enhance platform capabilities, and provide global technical support for Mercari Group.
Address: AER Building, 1-3-1 Chuo, Aoba-ku, Sendai
Strengthens Mercari's customer service capabilities within Japan, ensures high-quality user support, and contributes to regional talent development and employment.
Address: Tenjin Business Center, 1-10-20 Tenjin, Chuo-ku, Fukuoka
Expands Mercari's operational footprint in Western Japan, supporting customer service and the growth of its Fintech business, Merpay.
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As of April 2025, Mercari, Inc.' leadership includes:
Mercari, Inc. has been backed by several prominent investors over the years, including:
Over the past year, Mercari has made significant leadership appointments to bolster its growth in the US market and strengthen its financial strategy. Key changes include a new CEO for Mercari US and the appointment of a new Group CFO.
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Mercari, Inc. typically uses standard corporate email formats, often combining elements of an employee's name with the company domain. While multiple formats might exist, a common structure for tech companies is preferred.
A widely observed email format for Mercari is [first].[last]@mercari.com. Variations like [first_initial][last]@mercari.com or region-specific domains (e.g., @us.mercari.com, @jp.mercari.com) might also be in use.
Format
john.doe@mercari.com
Example
75%
Success rate
Mercari, Inc. IR • April 30, 2024
Mercari reported its financial performance for the third quarter of fiscal year 2024, highlighting continued GMV growth in its Japan marketplace, progress in its Fintech segment, and ongoing investments in its US operations. The company discussed its strategic priorities and outlook for the remainder of the fiscal year....more
TechCrunch • February 13, 2024
Mercari Japan announced a partnership with DHL Express and DHL eCommerce. This collaboration enables sellers on Mercari Japan to ship items to buyers in over 100 countries and regions, simplifying cross-border e-commerce and expanding market reach for its Japanese users....more
Mercari, Inc. Newsroom • November 1, 2023
Mercari US announced the appointment of Yosuke Bernard Kim as its new Chief Executive Officer, effective November 15, 2023. Kim is tasked with spearheading the next phase of growth and innovation for the Mercari marketplace in the United States....more
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